McKie Ford Lincoln

Excellent Vehicle Care & Service This dealership I consider a throwback to the 'good old days'. They are honest, knowledgeable, and treat you right. I always have them change my oil, This dealership I consider a throwback to the 'good old days'. They are honest, knowledgeable, and treat you right. I always have them change my oil, and do all my service work. They do it right the first time. My service advisor, Joe S., keeps on top of what the vehicle needs and when. When it comes to service, these folks know their job! More

First time there Great service staff. Well done! Even tho I was late, they still accomidated me without question, I was out the door in less than 30 min! Great service staff. Well done! Even tho I was late, they still accomidated me without question, I was out the door in less than 30 min! More

NEW VEHICLE PURCHASE I considered trading in my 2012 F-150 for a new 2014 F-350. I called Tom Anderson to discuss my trade options, budget, and financing. He was very he I considered trading in my 2012 F-150 for a new 2014 F-350. I called Tom Anderson to discuss my trade options, budget, and financing. He was very helpful, and very honest when answering all the questions that I had. I contacted other dealers in our area, along with two dealers in Colorado. I quickly realized that I felt most comfortable with Mckie Ford and Tom Anderson. Tom helped me find the best truck for my needs, answered all of my questions promptly, and made the purchase process quick and easy. I later realized that I wasted valuable time talking with other dealerships. I purchased my new Ford F-350 on March 21, 2014. Since the purchase I have received courtesy calls and emails from Tom, ensuring that I was 100% satisfied with my experience. I have purchased four vehicles from Mckie Ford, all through Tom Anderson. I will never again waste time contacting other dealerships. Each purchase at McKie Ford has been quick, easy, and honest. I greatly appreciate Tom's professionalism, and everything McKie Ford has done to help me. Thanks again! Love the truck! More

went for an oil change on my Ford Transit van. Service attendant was Joe S. and he walked me through the whole way. I usually change my own oil but do to lack of time I went here and had Mckie do it for m attendant was Joe S. and he walked me through the whole way. I usually change my own oil but do to lack of time I went here and had Mckie do it for me and I was pleased. More

We visited with Tom Anderson about buying a new F150. He showed us 3 styles and we picked an FX4 and are very happy with the speed he got us through and the courtesy he offered. We were able to drive it ho showed us 3 styles and we picked an FX4 and are very happy with the speed he got us through and the courtesy he offered. We were able to drive it home Thursday night before the blizzard hit us. More

I AM VERY HAPPY WITH MY NEW PURCHASE, EVERY ONE AT MCKIE FORD WAS VERY NICE AND PERSONAL. TOM ANDERSON MY SALES MAN HAS A HIGH QUALITY IN CUSTOMER SERVICE, HE MADE SURE I PURCHASED EXACTLY WHAT I WANTED. TH FORD WAS VERY NICE AND PERSONAL. TOM ANDERSON MY SALES MAN HAS A HIGH QUALITY IN CUSTOMER SERVICE, HE MADE SURE I PURCHASED EXACTLY WHAT I WANTED. THE FINANCE DEPT. WORKED WITH ME TO MAKE SURE I WAS RIGHT WHERE I NEEDED TO BE. I THANK EVERY ONE AT MCKIE FORD FOR MAKING MY PURCHASE A SUCCESS. AND A SPEACIAL THANK YOU TO TOM ANDERSON WHO MADE MY PURCHASE EVERY THING I WANTED. I WOULD HIGHLY RECOMMEND MCKIE FORD . More

ON JULY 29, 2013 I WAS IN RAPID CITY AREA AND FOUND AN URGENT NEED TO HAVE MY NEW 2013 FORD VEHICLE REPAIRED. I DISCOVERED A PROBLEM THAT HAD TO BE TAKEN CARE OF IMMEDIATELY AND COULD NOT DRIVE OUT OF TOW URGENT NEED TO HAVE MY NEW 2013 FORD VEHICLE REPAIRED. I DISCOVERED A PROBLEM THAT HAD TO BE TAKEN CARE OF IMMEDIATELY AND COULD NOT DRIVE OUT OF TOWN. I GOT IN LINE AT MCKIE FORD AT 7:30 AM AND WAS TOLD THEY WORKED BY APPOINTMENT ONLY. I EXPLAINED MY SITUATION, I WAS ON THE ROAD AND DID NOT KNOW THIS WAS GOING TO OCCUR. RYAN AGAIN SAID THEY WORK BY APPOINTMENT ONLY AND EVERYONE IN LINE HAD AN APPOINTMENT AND HE COULD NOT HELP ME. I HAD NO OTHER CHOICE BUT GO TO A SERVICE /REPAIR GARAGE AND HAVE MY PROBLEM TAKEN CARE OF. WHEN I GOT HOME MY DEALER CREDITED ME FOR ALL MY COSTS. IF YOU ARE IN THE RAPID CITY AREA AND HAVE A PROBLEM WITH YOUR VEHICLE THAT NEEDS TO BE TAKEN CARE IMMEDIATELY YOU WILL NOT FIND ANY COMPASSION FOR YOUR SITUATION AT MCKIE FORD. More

Our truck was towed Friday Aug 9 from Keystone,SD, at the end of the Sturgis motorcycle rally we were attending. When we arrived at Mckie ford about 11:30 am, they were having a grill out for the emplo the end of the Sturgis motorcycle rally we were attending. When we arrived at Mckie ford about 11:30 am, they were having a grill out for the employees and no one knew where our tow truck driver should put the truck down at. We had previously spoke to Ryan B. and told him we lived 600 miles away and was there any way our truck could be looked at that day or on Saturday morning. He said the earliest appointment we could have would be late Monday afternoon. After Ryan was done eating lunch and we finally met him in the service area, we again asked 2 times if there was any way they could check the truck since we lived 600 miles away. No again was the answer. He gave us names of companies we could rent a truck from to haul our motorcycle home with, since we could not stay until probably Tuesday. We rented a truck and drove 600 miles home that day. The very next morning (Saturday) he called that they got ahead and would have our truck done by noon. We would have never left South Dakota, if there had been a chance they were going to work on it. When we returned on Friday Aug 16 after driving 600 miles back, we spoke to John Baskerville (Ryans dad). He said we had already met on the previous Friday. I said no we did not. As we were walking out on Friday Aug 9, he was walking in and said hows it going. I said terrible and kept walking. A good service manager would have asked what he could do to help, he did not. He just could not understand why we were upset. He said well you got your truck done 2 days before it was even scheduled to be looked at. We have never had service like this before. We did not even receive an apology for the inconvenience. The rental and additional gas costs us an extra $1000, because they do not know how to shedule their customers. More