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McKie Ford Lincoln
Rapid City, SD
50 Reviews
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50 Reviews of McKie Ford Lincoln
September 03, 2013
ON JULY 29, 2013 I WAS IN RAPID CITY AREA AND FOUND AN URGENT NEED TO HAVE MY NEW 2013 FORD VEHICLE REPAIRED. I DISCOVERED A PROBLEM THAT HAD TO BE TAKEN CARE OF IMMEDIATELY AND COULD NOT DRIVE OUT OF TOW URGENT NEED TO HAVE MY NEW 2013 FORD VEHICLE REPAIRED. I DISCOVERED A PROBLEM THAT HAD TO BE TAKEN CARE OF IMMEDIATELY AND COULD NOT DRIVE OUT OF TOWN. I GOT IN LINE AT MCKIE FORD AT 7:30 AM AND WAS TOLD THEY WORKED BY APPOINTMENT ONLY. I EXPLAINED MY SITUATION, I WAS ON THE ROAD AND DID NOT KNOW THIS WAS GOING TO OCCUR. RYAN AGAIN SAID THEY WORK BY APPOINTMENT ONLY AND EVERYONE IN LINE HAD AN APPOINTMENT AND HE COULD NOT HELP ME. I HAD NO OTHER CHOICE BUT GO TO A SERVICE /REPAIR GARAGE AND HAVE MY PROBLEM TAKEN CARE OF. WHEN I GOT HOME MY DEALER CREDITED ME FOR ALL MY COSTS. IF YOU ARE IN THE RAPID CITY AREA AND HAVE A PROBLEM WITH YOUR VEHICLE THAT NEEDS TO BE TAKEN CARE IMMEDIATELY YOU WILL NOT FIND ANY COMPASSION FOR YOUR SITUATION AT MCKIE FORD. More
by jtoole
Employees Worked With
RYAN BASKERVILLE
Helpful September 01, 2013
Our truck was towed Friday Aug 9 from Keystone,SD, at the end of the Sturgis motorcycle rally we were attending. When we arrived at Mckie ford about 11:30 am, they were having a grill out for the emplo the end of the Sturgis motorcycle rally we were attending. When we arrived at Mckie ford about 11:30 am, they were having a grill out for the employees and no one knew where our tow truck driver should put the truck down at. We had previously spoke to Ryan B. and told him we lived 600 miles away and was there any way our truck could be looked at that day or on Saturday morning. He said the earliest appointment we could have would be late Monday afternoon. After Ryan was done eating lunch and we finally met him in the service area, we again asked 2 times if there was any way they could check the truck since we lived 600 miles away. No again was the answer. He gave us names of companies we could rent a truck from to haul our motorcycle home with, since we could not stay until probably Tuesday. We rented a truck and drove 600 miles home that day. The very next morning (Saturday) he called that they got ahead and would have our truck done by noon. We would have never left South Dakota, if there had been a chance they were going to work on it. When we returned on Friday Aug 16 after driving 600 miles back, we spoke to John Baskerville (Ryans dad). He said we had already met on the previous Friday. I said no we did not. As we were walking out on Friday Aug 9, he was walking in and said hows it going. I said terrible and kept walking. A good service manager would have asked what he could do to help, he did not. He just could not understand why we were upset. He said well you got your truck done 2 days before it was even scheduled to be looked at. We have never had service like this before. We did not even receive an apology for the inconvenience. The rental and additional gas costs us an extra $1000, because they do not know how to shedule their customers. More
by theresar
Employees Worked With
Ryan and John Baskerville
July 31, 2013
I brought my vehicle in to McKie Ford, Ryan Baskerville was my service tech, I told him that my check engine light had come on, that my car had made a poping sound and started to drive slugish. I also tol was my service tech, I told him that my check engine light had come on, that my car had made a poping sound and started to drive slugish. I also told him that my vehicle had did the same thing a few months prior and I had taken my vehicle into Black Hills Auto Repair. Ryan said that he would do a diagnosis and fix my vehicle. I got a call to pick my vehicle up, it still seemed to drive sluggish, but I didn't know any better. I was charged around $400+ dollars. About a month later, I hear the same poping sound and my vehicle starts to drive even more sluggish. This time I take it into Sanderson Ford. Sanderson Ford's dealership charged $118.00 an hour. I was in contact with Sanderson Ford and they had replaced the same spark plug that McKie Ford had replaced. Although, my service rep there said after he replaced the blown spark plug he drove the vehicle around and it still seemed sluggish. He continued to do more diagnosis and found that the wiring in the #6 cylinder needed to be repaired. My bill with them was around $380.00 I contacted McKie Ford to discuss getting reimbursed for the labor and parts fee for the spark plug. I spoke with the director of the service department (John Baskerville) who happens to be related to my service rep. He did an "investigation" and found in favor of his company. Go figure. They are a bunch of cheats. Marisa I take More
by aejb78
Employees Worked With
John & Ryan Baskerville
June 22, 2013
Very good experience. The sales staff and the follow-up were both great. They offered us fair pricing, checked us out completely on the vehicles, and introduced us to the service staff as well as others so were both great. They offered us fair pricing, checked us out completely on the vehicles, and introduced us to the service staff as well as others so future experiences are familiar. More
by DebraBienert
Employees Worked With
Sian Pickett
June 06, 2013
Our experience with Mr Montefort and Mckie was very good , without exception. He was friendly, timely, knowledgeable, and I would purchase a vehicle again from him. A+. Doug and Laurie Traub , without exception. He was friendly, timely, knowledgeable, and I would purchase a vehicle again from him. A+. Doug and Laurie Traub More
by Dtraub
Employees Worked With
Steve Montefort
April 01, 2013
Greg (salesman) was very professional and expert. He said he would get me a car, and he did! Everyone was friendly and courteous. Greg sold me a beautiful Ford Fusion; I love it! Greg left no stone said he would get me a car, and he did! Everyone was friendly and courteous. Greg sold me a beautiful Ford Fusion; I love it! Greg left no stone unturned to get me into a car! Everyone worked to get me a bank that would work with me. I highly recommend McKie Ford! E H Smith More
by smitheh
Employees Worked With
Greg (salesman)
March 19, 2013
When my wife and I stopped by McKie Ford, we were looking for a really good used truck or a new one. Mark Kampfe met us at the door all smiles and ready to help us shop. We looked at a few used Fords and he for a really good used truck or a new one. Mark Kampfe met us at the door all smiles and ready to help us shop. We looked at a few used Fords and he made a recommendation that with the sales incentives on the new Fords it might not cost us very much more to drive home a brand new one. We test drove a 2013 F-150 and really liked it. Before we new it, we settled on the price difference between the new Ford and the 2004 Chevy truck I traded in. Everyone at McKie Ford did an excellent job in the going through the process of trading trucks. I want to thank Mark for everything during the process. Everyone acted in a very professional matter. Thanks to all of you. Larry More
by lleitzke
Employees Worked With
Mark Kampfe
January 28, 2013
I have been dealing with McKie Ford since 1979, when I purchased my first Mustang, and then left for overseas. Since that time I have purchased two VW's (when they had the franchise), an Audi 5000, and se purchased my first Mustang, and then left for overseas. Since that time I have purchased two VW's (when they had the franchise), an Audi 5000, and several Mustangs, to include a Cobra, as well as an Escort GT. These purchases were all made while stationed here during different periods of time. I purchased a 2011 Mustang from them, and just traded that for a 2013 Ford Taurus SHO. I am completely satisfied with the deal. The car is great and I am enjoying every moment I have reading and becoming familiar with all the electronics. The service department (Ryan B.) and the techs did a great job maintaining my Mustang, and that was one major reason I decided to stay with Ford and McKie. More
by Mustang953
Employees Worked With
Mark K.
September 25, 2012
We have bought a couple of cars at this dealership, all of them with the same salesperson. The first car we bought, I thought we got a good deal--this was a used car that we specifically asked for, and th of them with the same salesperson. The first car we bought, I thought we got a good deal--this was a used car that we specifically asked for, and they called us on when they got it. The second was a new car that we wanted a certain model. When we called, they said they had it, so we went in. When we got there, they said they DID NOT have it at all. They 'found' it for us, but said we had to pay an extra $700 to get it transported here, because they claimed they had to have someone drive it. When we asked where it was coming from, they were very vague, and we wanted the car so we stupidly went along. We got the car delivered with a total of 42 miles on it...so they either turned back the odometer or charged us $700 to drive it less than 30 miles from the nearest dealership. We were not able to pick color or amenities that we would have liked. Also, when we took the car in for one of our 'free' oil changes, they put regular oil in, when the book recommended synthetic, and we ended up losing 5 miles per gallon over that deal, so not even good for the supposedly 'free' oil change. So, understandably, I was a little nervous when we wanted to trade our last purchase in for a model that had all we wanted on it. First the sales man said we could 'order' the car we wanted, no problem, and even no money down (we already had financing arranged). He even took our order. However, the next day another sales man called and said no, we would have to put $500 up front to have the car ordered, and it would be a 90 day wait. They wanted to sell us a car with all the bells and whistles on it, things that we didn't really want, and they were going to pay 'part' or 'all' of our taxes if we bought the more expensive car that they had on the lot instead of ordering what we wanted. My husband spent a day or two haggling with them, then finally DID agree to pay what they wanted for the more expensive vehicle. He wrote down the price they agreed on, and told them to send it to the bank. Well, they did send it to the bank, and it was $1500 MORE than they had agreed on! Even the bank questioned the numbers. At that point, I did a little more research and found the same car at a different dealership about 275 miles away. In fact, it was not even a LITTLE cheaper, it was over $9000 cheaper. We drove out there, got the car with no hassle, and even got an extended service contract and some clear coating on the front end, and still ended up paying less. Meanwhile, I have had no less than 5 friends who have had the same type of experience at McKie in the past 4 months, and they have spread the word. I am not sure if they have a new idea of doing business or if they think we were too stupid to understand how they do business, but I would guess the second option is probably true. From now on, I will be looking around. I would way rather drive a while to get a better deal than to mess with these folks, who think they can do what they want because they are the 'only game in town.' I am serious, they have lost a lot of business over the past several months, just from people I know, one of my friends husband used to be a car salesman, and even he went elsewhere!!!!! He could see through them! My recommendation is to SEARCH THE INTERNET, LOOK AROUND THE STATE AND SURROUNDING AREA. I bet you are going to get a better deal, even if you have to drive. And if you are looking for someone who is GREAT to deal with, check out Vern Eide Ford in Mitchell.......really top notch!!!1 More
by sdrrt
Employees Worked With
several
February 25, 2011
I bought a new Lincoln MKZ. The vehicle is loaded with a ton of technology. Ole took over an hour to explain to me the features of the car and to set up my phone and other voice commands with me. Than, abou ton of technology. Ole took over an hour to explain to me the features of the car and to set up my phone and other voice commands with me. Than, about three months after I had the vehicle, he invited me to come back to see what technology I was using and once again explained to me the stuff I wasn't using. Very helpful! More
by Dawn22
Employees Worked With
Ole Sjomeling
