McKinney Buick GMC

Attentive service crew. Courteous. Knowledgeable. Good communication on the status of your vehicle. Great waiting area. Courteous. Knowledgeable. Good communication on the status of your vehicle. Great waiting area. More

We dropped off our vehicle on a Saturday morning. We spoke with Chad about our needed maintenance and repairs. He had stated that they should be able to have it finished by Tuesday of the next week. We spoke with Chad about our needed maintenance and repairs. He had stated that they should be able to have it finished by Tuesday of the next week. He gave us his card and his cell phone and told us he would keep us updated and that we could text him for updates. Fast forward to the next week and on Monday at 2:30 we got a text and an email saying that they had inspected our vehicle and wanted us to go over the recommendations from the tech. Not sure why it took them until late Monday to inspect the vehicle we dropped off at 8 am on Saturday but we reviewed the recommendations and approved what we wanted done. Mind you we only went with the maintenance and repairs we had originally brought the vehicle in for. So after that we heard nothing else so I texted Chad asking for an update on Wednesday at 1:15. Never heard anything. So on Thursday I called in and after a very long wait Bryson?? Stated that the vehicle was ready for pick up. Again we had to call in to get this information. When we picked up the vehicle we found that they had not washed or vacuumed as we were told they would. We asked if Chad was working but no one could recall when he was last seen. We passed our frustrations on to the cashier but never heard from anyone else until we recieved a text message asking for a review. We have purchased several vehicle from this dealership and have used them for most of our service needs. However the service has been declining for the last several visits. Will have to consider another service drive for our future needs. More

I have purchased my last couple of trucks from McKinney Buick GMC and have been impressed with their sales and service for many years. Referred multiple people to the dealership with no negative responses Buick GMC and have been impressed with their sales and service for many years. Referred multiple people to the dealership with no negative responses. It is a larger dealership with a small town feel. More

I have been going to McKinney Buick/GMC for about 4 years now. I purchased my new GMC truck from the recently. I feel confident that truck is well maintained by them and never feel pressured for more than I now. I purchased my new GMC truck from the recently. I feel confident that truck is well maintained by them and never feel pressured for more than I came for. More

I’ve known Chad since 2019 and he always makes a bad day into a great day with his out look in life into a great day with his out look in life More

Would never come back, and would never send anyone, no communication and definitely not a customer service place, and not upfront about outside finance being held until they receive the money and can’t ta communication and definitely not a customer service place, and not upfront about outside finance being held until they receive the money and can’t take possession of the car. I have more to say but will leave it on google More

Always receive great service at GMC McKinney! ! Rob and his team have always treated me as family not just another customer. They are always willing to go above and beyond to make sure I am comple ! Rob and his team have always treated me as family not just another customer. They are always willing to go above and beyond to make sure I am completely happy with service and to top it off it’s returned washed always !! More

The whole process from scheduling , greeting, diagnosis, and completion of my Air Conditioning repair was Excellent. I especially would recognize my Service Advisor Hannah Stevenson for keeping me informed and completion of my Air Conditioning repair was Excellent. I especially would recognize my Service Advisor Hannah Stevenson for keeping me informed over the three days of diagnostic to completion of the repairs . More

Great communication from Amanda! No hard sell! Job well done! Car returned cleaner than it was when we dropped it off!! No hard sell! Job well done! Car returned cleaner than it was when we dropped it off!! More

I purchased my Buick Envista greens year ago and had my first service experience. The sales team matched my experience with the service team. first service experience. The sales team matched my experience with the service team. More