I was pleased to work with Devin on structuring a deal for a used car. He was particularly helpful as there was someone else interested in the same vehicle.
We agreed to a deal, signed papers, wrote a check for a down payment, and I shook hands with multiple managers only to have that deal rescinded due to a mistake in the valuation of my trade. They restructured a new deal that was not the one I signed for and ultimately unfavorable. When I brought this to the attention of the general manager, I was met with an incapacity to understand the situation. The car was conveniently dealt to the other person interested.
I’ve never met a manager who made a customer pay for mistakes of his employees. Likely because that’s not how business is done.