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McKinney Buick GMC
Mckinney, TX
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 658 reviews
June 13, 2024
Three years ago I bought a brand new 2021 GMC Acadia from McKinney Buick GMC. I absolutely love the truck, but as sometimes happens, it had developed a rattle in the headliner. I have tried to get it fixe McKinney Buick GMC. I absolutely love the truck, but as sometimes happens, it had developed a rattle in the headliner. I have tried to get it fixed by them numerous times since, and it is still not fixed. Since the repairs would take a minimum of two or three days to complete, the advisors have promised loaner cars, but because of the scarcity of available cars they had, coordination efforts have been drawn out and with some struggle. After about the fourth time bringing it in, the service department has started to give me the run-around (“your advisor isn’t here”, “the trim guy is out”, “the service manager will get back with you”), and in the case of their current service manager Rob, became quite rude, demeaning and disrespectful. To date the rattle remains and there appears to be no effort in them working with me on getting it resolved. It’s a headliner, not a transmission or the electrical system. Several years ago GM issued a recall notice on my Acadia for a rear backup camera wiring harness replacement. The standard comment from their service advisors (every time I brought my truck in) was that this part is on backorder, and they do not know when it will be available. OnStar and GM have been really pushing for me to get this work done as of late, so I brought my truck in last Tuesday for some basic maintenance and to get the recall addressed again. Their service advisor, Sam, told me the parts are on backorder and that the dealership has no idea on when they would be getting any in - without even checking the Parts Department first. I have since discovered from talking to OnStar and with another North Texas GMC dealership, that there has been no issue in getting these parts for well over a year. It appears that there are 199 of one style and 44 of the other style harness (depending on what my truck needs) in the Fort Worth warehouse. Their Service team is telling me, and presumably other customers, outright LIES. This was the last straw and they have officially lost me as a loyal customer (of 15+ years). I will be taking my Acadia to another dealership for all my maintenance needs and more importantly, my next GMC purchase will NOT be at McKinney Buick GMC. More
by doug
Employees Worked With
Rob, Sam, John
Helpful June 11, 2024
Horrible customer service in service dept. First off they never answer phone. Rings 12 times then goes to front desk who forwards back to service and your stuck in that loop till someone who f First off they never answer phone. Rings 12 times then goes to front desk who forwards back to service and your stuck in that loop till someone who finally answers and has to find a rep who is always with someone. Every call takes min 15 mins. Took truck in for power running board issue. I had to remove myself because it was stuck out and against my tire. Was told when I dropped it off I was going to have to pay labor to out it back on because I took off. They kept truck for two days and then called to tell me they needed to order a part. I went and got truck and waited for call when part arrived. Never got that call. I called a week later to was told oh yes it’s in. So brought truck in and was told be ready same day. Dropped off at 7am. No call so at 5pm I called and they said sorry will be tomorrow couldn’t get to it today. Finally go pick up my truck and seemed to be working. Get home wife steps on running board and it slides and she falls hitting her knee on door opening. They never tightened the screws! Do not go to service shop. If you dont believe me. Call service and see how long it takes you to talk to someone. More
by tredding35
Employees Worked With
Several
June 07, 2024
Upfront and concise with the work needing to be accomplished. I was greeted upon arrival and within less than 5 minutes I had been assigned a customer service representative. I explained my prob accomplished. I was greeted upon arrival and within less than 5 minutes I had been assigned a customer service representative. I explained my problem and due to the huge backlog of vehicles in front of me was told the amount of time needed to get to me. I agreed to the time and left my vehicle. Within 2 hours of leaving I was informed they were diagnosing the problem and offered additional services that were due( which were at my option to accept or decline) with no pressure to address! I received notice that my vehicle would be completed well ahead of the original time that was agreed upon when I arrived. All services were completed and my vehicle was returned clean and everything was working perfectly. Very pleased with the communication during all phases of the maintenance friendliness of the staff. Fantastic service from the very moment I pulled in to the time I drove out to this dealership. Highly recommend this facility to anyone who wants OEM service!! More
by Steve
Employees Worked With
Mike
June 06, 2024
I guess the negative reviews are pretty much true. Call it bait and switch, or false advertising...McKinney Buick GMC is guilty. Advertise a used car price for $17800 (+ TTL in the small print), and t Call it bait and switch, or false advertising...McKinney Buick GMC is guilty. Advertise a used car price for $17800 (+ TTL in the small print), and then want to add a Dealer Prep charge of $2295. This after the sales representative attested that nothing had been done to the vehicle since it had been traded in. Even if there had been something done, the price should be the advertised price. Adding the Dealer Prep charge is just price gouging and false advertising! Stay away! More
by rfcrum
Employees Worked With
Angel Pereira
May 30, 2024
GMC McKinney was an amazing experience from start to finish. William, Travis, Jason and Luke provided first-class customer service while maintaining professionalism through the negotiation process. Th finish. William, Travis, Jason and Luke provided first-class customer service while maintaining professionalism through the negotiation process. Thank you! More
by tntmckenney
Employees Worked With
William, Travis, Luke and Jason
