McKinney Buick GMC

Best buying experience yet Everyone was so nice and helpful, truly made us feel important. This is by far the best buying experience my husband and I have ever had! They will wo Everyone was so nice and helpful, truly made us feel important. This is by far the best buying experience my husband and I have ever had! They will work with you as much as they can! More

The Greatest Car Buying Experience I just need to take a moment to brag about the incredible staff at McKinney Buick GMC! I began searching for a new vehicle when my 2011 Dodge Nitr I just need to take a moment to brag about the incredible staff at McKinney Buick GMC! I began searching for a new vehicle when my 2011 Dodge Nitro decided to take its wiring issues and multiply them. What started as the clock losing time the day I bought the car in 2012 became a whole range of wiring problems including the horn randomly honking & the hazards running periodically while the engine was off. Last week was the icing on the cake because the battery was being drained overnight while the car sat on my driveway. I got online and started hunting. I drove a GMC Terrain as a rental a couple of years ago and I only remembered how comfortable every one of those 2,057.1 miles were that I drove. I came to realize that there weren’t many used GMC options which told me without question that they are a vehicle make people keep. I wanted to be one of those people who loved their car so much they couldn’t imagine driving anything else! You guys, I stumbled across the team at McKinney Buick GMC only to realize I’d liked their Facebook page a year ago when I’d read their reviews then. - Derrick Bofferding (sales), Josh Lewis (finance manager), and all of the unsung heroes who worked with my less than stellar credit score not only made me feel like I was a part of the family, but they treated me with respect. I didn’t feel at all like I was being given a sales pitch. I felt like their entire team understood my frustration with my inability to be free to get up and go as I please. Their team went out of their way to stay late and cater to my questions. - I cannot say enough positive about them! Perhaps the greatest evidence I have of the way I was treated was the fact that I reached out willingly to give Derrick a hug as we left. Both my mom & my brother’s jaws were about on the ground. Because I don’t do hugs, I don’t do people in my personal space. But these guys went out of their way to make me feel welcomed and comfortable throughout the entire process, from the time my initial inquiry hit their system to the moment I drove out of the parking lot. And for that, they’ll never truly understand the impact they’ve had on me. I am beyond happy with my purchase and will be back to McKinney Buick GMC for years to come as they have certainly exceeded my expectations and have earned a client for life! More

GMC Denali Service work I always feel like the service department does a great job, and deals honestly with customers. Always bring my GMC for service/repairs to Mckinney GMC I always feel like the service department does a great job, and deals honestly with customers. Always bring my GMC for service/repairs to Mckinney GMC! More

Best service that I have had at a dealership I had an engine problem and the team was amazing. They kept me up to date and as they found more issues they were in constant contact to update me. Th I had an engine problem and the team was amazing. They kept me up to date and as they found more issues they were in constant contact to update me. They had it for over 2 weeks which ended with a full engine replacement. I will be a GMC customer for life and this is my dealership that I will be using. More

Poor service, inexperienced mechanics DO NOT buy a certified pre owned car from here unless you get a detailed checked list of the mechanic and what he checked. Short story for here: I bou DO NOT buy a certified pre owned car from here unless you get a detailed checked list of the mechanic and what he checked. Short story for here: I bought a Certified pre owned vehicle from GMC McKinney and was bent over. Before I took possession they replaced the upper A arms and lower ball joints. Not long after my pitman arm and idler arm. Three other shops went on record with me to state the mechanic either overlooked or completely dismissed that if you replaced the Upper A arm and lower ball joints then the pitman arm and idler arm would have had play and need replacing too. The mechanic certified the vehicle with problems with the vehicle and ignored them. The vehicle was sold with problems the mechanic ignored or skipped. The certification process was questioned and no paperwork could be provided to show the process or what was checked The media needs to be involved with this. If GMC McKinney is selling these vehicles like this to people and they are not TRULY certified pre owned there is an issue. More

HOrrible, Misleading, Dishonest I contacted the dealership "Malcomb" in used car sales about a 2013 BMW X3 with 34k Miles for $23k It was listed (and still is) as having "everything I contacted the dealership "Malcomb" in used car sales about a 2013 BMW X3 with 34k Miles for $23k It was listed (and still is) as having "everything BMW can put on the vehicle. It was listed as having Heads up, Leather, Nav, Bose, Harmon Kardon, Heated and cooled seats, Backup Camera on and on. I talked to Malcomb several times BEFORE I came out and told him to "verify" this car had all it was listed as having, he said he would and so on. I made the trip to look at the car last night and was shocked when it had NONE of the features listed, except Leather. The car was also "pretty well worn" as well. After getting in an noticing the VAST DIFFERENCE from what was advertised to what it really was I told Malcomb, "We are done here" and asked for my keys back. The used car managers in the booth made no effort to address me, or even look at me when we came back in, instead choosing to cower in their tower. I would NEVER, EVER RECOMMEND Mckinney Buick GMC to anyone for any reason. This dealership is dishonest, misleading, deceptive and unethical. I will be reporting them to the complaint center as well. Thing is...I was a cash buyer More

Great Experience, Mike Perez was Fantastic I live in California, and flew into Texas to purchase my 2018 GMC Yukon EX Denali. My salesperson was Mike Perez and he went beyond normal service to I live in California, and flew into Texas to purchase my 2018 GMC Yukon EX Denali. My salesperson was Mike Perez and he went beyond normal service to make my purchase very enjoyable and easy. Since I was out of State, communication was excellent with emails, texts, and phone conversations. He picked me up at the hotel in my Yukon, and I was soon leaving the Dealership with my purchase, and heading to California, I would recommend if you want to purchase a GMC product call Mike Perez, visit McKinnery Buick GMC, and drive home with a purchase I know you will be extremely happy with. Bill Calagna More

Excellent service The service center is top notch. I have never bought a car from this dealership, but I can positively say that the service department is like no other The service center is top notch. I have never bought a car from this dealership, but I can positively say that the service department is like no other. I have been taking my car to this dealership for 3 years now. Justin in the service department is the person to talk to. He will respond quickly and help out however he can. I have a very busy schedule and I easily get stressed out about car repairs. Justin always helps me understand what is going on, gives me timely updates, and helps work around my schedule so that way I am not as stressed. I absolutely don't know what I would do without this dealership and great workers like Justin in the service department. More

Dishonest Buyer Beware.. Very disappointed in the Manager staff at the Used Car section of McKinney Buick. We arrived to look at a car quoted online at a cert Buyer Beware.. Very disappointed in the Manager staff at the Used Car section of McKinney Buick. We arrived to look at a car quoted online at a certain price. First round of paper-work quoted included an extended warranty at an extra cost, but the car is just 1-year old with less than 20K miles. Told the salesperson I would talk it over with the wife. Later in the evening, brought the wife in the look at the car. As we are negotiating the price, we advise the salesperson that we do not want the extended warranty. He comes back with a new offer that removed the extended the warranty but added $1,000 for re-conditioning, which was not on the original quote I received just hours earlier. It was a shell game - removing the "extended warranty" but adding "re-conditioning" to a vehicle that needed none. They priced the car low to get folks in the door - but add on fees that make it no deal at all.. This is a shady and dishonest practice that McKinney area residents should be aware of at this particular dealer. Buyer Beware.. We will continue our hunt and look for a honest dealer... More

Above and Beyond I have never been disappointed with my buying experience nor my service experiences. I now have a brand new Encore, which I didn't think was going to I have never been disappointed with my buying experience nor my service experiences. I now have a brand new Encore, which I didn't think was going to be possible for me at this time. More