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McKinney Buick GMC

Mckinney, TX

Overview
Reviews
Vehicles
3.9
722 Reviews
Call Dealership (469) 804-2338

3950 S Central Expy

Mckinney, TX

75069

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Showing 722 reviews

February 11, 2024

Friendly service, informed staff, no pressure sales, Large selection, they work within your budget,, ideal location More

by Edward.rys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, William, Bobby
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Feb 16, 2024 -

McKinney Buick GMC responded

We're thrilled to hear about your positive experience with us! Thank you for choosing our dealership, and for sharing your feedback. We're committed to providing excellent service to all of our customers, and we're glad to have met your expectations.

January 31, 2024

I waited 2 hours and 20 minutes for an oil change in spite of having an appointment. The cost of my $69.95 oil change became $85.75 with additional fees including now a 3% fee for credit card payments. More

by kcarithers44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
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Feb 01, 2024 -

McKinney Buick GMC responded

We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution. Your feedback is crucial to us, as it allows us to identify areas for improvement and enhance our customer service. We value your business and hope for the opportunity to regain your trust. Please allow us to rectify the situation and provide you with the exceptional service you deserve. Thank you for bringing this matter to our attention.

January 21, 2024

Sales people not willing to negotiate so I would never bother buying a vehicle from them. However, their service department is decent. The downside is the prices don’t include the labor cost. They also ad More

by RoadService
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Claydon
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Jan 23, 2024 -

McKinney Buick GMC responded

Thank you for sharing your feedback, and we appreciate your honesty about your recent experience. We regret to hear that we couldn't reach an agreement on the sales price and that there was confusion regarding the inclusion of labor costs in services. We understand that transparency is crucial, and we apologize if there was any misunderstanding. Our team strives to provide clear and comprehensive information during the negotiation process to ensure our customers have a positive experience. Your concerns will be shared with the relevant departments to identify areas for improvement in our communication and pricing practices.

January 15, 2024

Sales and service did a fine job. My new (to me) truck was just as advertised and well prepared by service. More

by Karl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain
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Jan 16, 2024 -

McKinney Buick GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

January 14, 2024

Fast and great communication during the entire repair. I will choose McKinney GMC for future repairs. More

by T.ainsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Jan 16, 2024 -

McKinney Buick GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

December 24, 2023

Quincy was very nice to work with. He was very pleasant, helpful and patient to work with. More

by Bettie.holmes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quincy
Report | Print
Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

Great service. Josh is always courteous and professional and knows me by name whenever I come in for service. That means a lot to me especially when I'm a loyal cus More

by ofb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moreno
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Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

The service was great! Brad Reed gives great feedback and is very responsive to help meet my needs. More

by reginaldlove34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Reed
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Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

November 26, 2023

Service department staff were very friendly and professional. Work was done in a timely manner. More

by Johnnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Chip" Ruckel
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Nov 27, 2023 -

McKinney Buick GMC responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

November 25, 2023

Horrible customer service, zero respect. Poor leadership. Poor salesmanship. Untrustworthy. Poor service department. Poor finance department. More

by garrett.christi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhod Johnson
Report | Print
Nov 27, 2023 -

McKinney Buick GMC responded

We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Thank you for your understanding.

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