McKinney Buick GMC

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

McKinney Buick GMC responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

McKinney Buick GMC responded

We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Thank you for your understanding.

McKinney Buick GMC responded

We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work towards a resolution that meets your satisfaction. We value your business and aim to ensure that every customer has a positive experience with us. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

McKinney Buick GMC responded

We're sorry to hear that you had an unsatisfactory experience with our sales team. Providing exceptional customer service is our top priority, and we regret that we fell short in meeting your expectations. To better understand the issues you faced and to address them, we would appreciate more specific information about your sales experience. Please reach out to us directly so we can discuss your concerns in detail and work towards a resolution. Your feedback is essential to us, as it helps us identify areas for improvement. We value your business and hope for the opportunity to make things right. Please allow us to rectify the situation and restore your faith in our dealership. Thank you for bringing this matter to our attention.

jim.m.owens1 responded

Still have not been sent my contract of purchase. Bought on 11-15-2023. When will I get them? Have emailed my salesperson Thanks.

McKinney Buick GMC responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

Ncnshipp responded

SaQuincy Pouncy. Was amazing. He handed everything I needed, very kind and helpful. Really appreciated all his help. I feel like I should have gotten a lot more for my trade in and I even brought it up to Bobby and he said I was getting the best price. I looked it up and I could have gotten 3000 to 5000 more. I feel like I was misled on that

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

McKinney Buick GMC responded

We are sorry to hear about your negative experience with our customer service. Providing excellent customer service is of utmost importance to us, and we apologize for falling short of your expectations. We understand the frustration that can arise from not receiving timely responses. Our team is continuously working to improve our communication and responsiveness to better serve our customers. To address your concerns and ensure that such issues do not happen again, we would appreciate more information about your specific experience. Please reach out to us directly so that we can better understand the situation and work towards a resolution. Your feedback is valuable to us, and we will use it to learn and grow as a company. We genuinely care about your satisfaction and want to do everything we can to make things right.

O Halter responded

We have a Hummer EV that was left outside overnight in the rain. The car had standing water in the charger area and cup holders. As I drove it I got a shower by water coming in through the tee top. My husband is usually the one serving the car, but he was out of town at the time , so I called the dealership. I knew we had this same issue already and it’s been serviced for it. Since we had no other cars available to drive, I asked if I can have a loner car. Brandi tells me, that they need to diagnose for 48 hours before getting a loner. I asked, why, since it’s been serviced for the same issue and it still leaks, to that her answer was that it wasn’t serviced at your dealership. As I’m unfamiliar with which dealership this particular service was done, I call Ewing. They immediately give me an appointment and schedule a loner car, as they say the Hummer Ev automatically gets a loner. I show up at the appointment, they pull up the service history and it shows that the T top had a recall because of the leak and it was serviced in McKinney, so they apologize, but this particular service needs to be completed in McKinney. They also tell me that this car should automatically get a loner car and that it does not need diagnostics, as this is the exact reason why there was a recall. As I call back, I talk to Brandi again who questioned me if they ran diagnostics on the car at Ewing, because they can’t know for sure what’s the reason for leaking. The car leaks. Period. GMC knows it’s a problem, so they had a recall. If I’m supposed to get a loner with this particular car, why does it matter what the diagnostics are? I was open to schedule for any time when they have a car to give me, it wasn’t a rush, but the answer was the same.