McKinney Buick GMC

Poor customer service, I would not recommend them for services. I had my battery replaced by them 2 times in a 4 year period and then had to pay for a diag fee when it died again all for them to tell me services. I had my battery replaced by them 2 times in a 4 year period and then had to pay for a diag fee when it died again all for them to tell me my battery is fine when it’s not. Manager was rude and basically told me I was wrong, they did a diag and I had to pay for it, although IF someone had told me ahead of time that I would have to pay that dig fee I would have inquired on why it was not covered under the battery warranty. The manager told me that they tested my battery and it was fine so he was unsure why AAA, who had to tow it into them, told me otherwise. He also said due to my mileage it’s normal to need need battery wires after 125K so my reply was if you knew that based on my mileage why did you proceed with a diag test and he had no valid answer except, he knew that because he’s been in the field for 10 years but someone else might not know that, which sounds like I’m being feed anything to get me to go away. He also said I probably needed a decoration service which I already had done from them at my last oil change. Again poor customer service. I also had my engine rebuilt by them 6 months ago and in this diag they indicated I had 3 engine leaks which surprised me, wouldn’t they have noticed and noted that 6 months ago when they had it completely opened up. all other items on my diag list was already noted previously when I paid for the diag 6 months ago. They seem to be money driven and could care less about providing you quinine service. More

David was very professional and knowledgeable, I am very happy that I had the opportunity to work with him. Thank you David, I will work with you again. happy that I had the opportunity to work with him. Thank you David, I will work with you again. More

I really appreciate how I am treated. I really like my service provider. Very helpful, friendly and always lets me know what I need to do for my cars. I feel safe after leaving knowing th I really like my service provider. Very helpful, friendly and always lets me know what I need to do for my cars. I feel safe after leaving knowing that the work was done as well. More

Service department is really bad, take way longer than expected, no communication at all and service representatives hard to find expected, no communication at all and service representatives hard to find More

Dealership personnel always friendly and knowledgeable. Clean waiting area and bathrooms. Always receive clear vehicle back. Clean waiting area and bathrooms. Always receive clear vehicle back. More

It was a bit confusing upon arrival but thank you to Randy everything was great! Randy everything was great! More

I’ve taken my Buick in 3 times for maintenance and they have been friendly and efficient all 3 times. I’m impressed with their service department! have been friendly and efficient all 3 times. I’m impressed with their service department! More

I bought a used 2023 Nissan Altima from Daylon Simington last December, and he was an amazing sales consultant to work with. As a college student buying my first car on my own, I was nervous about the proce last December, and he was an amazing sales consultant to work with. As a college student buying my first car on my own, I was nervous about the process, but Daylon was incredibly respectful and patient throughout the entire experience. He really took the time to understand my budget and even spoke with his manager to help get the price down to something that worked for me. He allowed me to test drive the car multiple times and take my time inspecting it thoroughly before making a decision. At no point did I feel rushed or pressured. The car originally did not come with the two front floor mats. Daylon told me that he would put me on his list even after I purchased it to get them for me. About a month later, he went out of his way to find the missing floor mats for me. That level of customer service really stood out to me! Compared to some other dealerships I visited where I wasn't treated well, Daylon made sure I felt comfortable, informed, and confident in my purchase. He answered all of my questions honestly and showed a level of integrity that can be hard to find at car dealerships. I highly recommend asking for Daylon Simington if you’re looking to purchase a car. Thank you again, Daylon, for all of your help! More

The service at McKinney Buick GMC was first class. Rob and Brycen in the service department took very good care of me. From start to finish, I was informed and I was advised, every step of the way. I Rob and Brycen in the service department took very good care of me. From start to finish, I was informed and I was advised, every step of the way. I highly recommend the service department! More