McKinney Buick GMC

Fast to get in and get my rental free vehicle and fast out! Rodney had great customer service. I will be back soon- thank you! out! Rodney had great customer service. I will be back soon- thank you! More

Car was taken in on time as scheduled and completed on schedule. All work was done as promised. All were very courteous. I was pleased. schedule. All work was done as promised. All were very courteous. I was pleased. More

Every individual I came in contact with was friendly, efficient and made me feel like a valued customer. I purchased my vehicle at this dealership and have been pleased with the level of service I recei efficient and made me feel like a valued customer. I purchased my vehicle at this dealership and have been pleased with the level of service I receive everytime my husband or I visit. I have never been a fan of car dealerships; however, this one just might sway me!! Keep up the great work! Darylann Sylkatis More

Shane and Chip are both outstanding service reps. Every trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car purchase. More

I came in for an alignment "special". I was told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I left unanswered messages). What was a less about a $90 special turned out to be several hundred dollar expense. I don't intend to take McKinney Buick word again without a second opinion. More

I had inquired online about an Acadia. Franklin responded to my inquiry, assured me he had an Acadia that would work within the range I'd given him. I drove from Rockwall to 'make the deal'. responded to my inquiry, assured me he had an Acadia that would work within the range I'd given him. I drove from Rockwall to 'make the deal'. While I was waiting on the value of my trade in to be determined, the Acadia I was waiting to test drive was shown to someone else so Franklin found me another car . Franklin brought out a 2010 Chevy Treverse and the paperwork ..... $24,999 for the car $17,000 for my trade in .... tax title & liscense,out the door for $8,8.... something. After test driving the car I asked him again the sales price on this car.... "$24,....." as he walked away to assist someone else. I parked the car, was looking at the window sticker, when Franklin came up & told me that was the wrong sticker on the window..... this car was not really listed for $21,999 and it did NOT come with the warranty. Once inside, Franklin again reassured me that was NOT the price of the car.... that was a 'code' for them, they don't put the price of their cars on the stickers. He knocked my out the door price to $8,500 at which time I asked for the CarFax & went back out to look at the sticker on the window. verified the VIN & stood in amazement. Casey, another salesman who had gone on the test drive with us (because Franklin was busy) came out and asked me what I was thinking..... to which I replied" I don't like being bald face lied to" then here comes Franklin out to the car where Casey & I are talking. Franklin then tells me that since I'm here buying a car without my husband, he wants me to be a happy customer, so he will honor the sticker price of $21,999, (even though that's the wrong price) but I still don't get the warranty without paying the additional cost of $1,500. Then the CarFax report was brought out to me at which time Franklin left me alone & went back inside. So I'm standing alone in the parking lot with the car & the CarFax..... which read 5/31/12 Chevrolet Certified, Dealer McKinney, Tx, Offered for sale as a Chevrolet Certified Pre-Owned Vehicle. With CarFax in hand I head back towards the sales office where 4 salsmen are standing on the porch, so I stop & read from the CarFax & ask them what does "offered for sale as a Chevrolet Certified Pre-Owned mean"? Dead silence..... finally the used car sales manager speaks up & tells me what's included in the warranty, I ask him to come with me, so back across the parking lot we go, to the car I've been told is listed for the wrong price with a warranty that does not qualify, to which Mike (?) or Mark(?) whatever his name is, verifies the sticker price is accurate, yes the car comes with the warranty. He stands there silently. Now there are about 4 other salesmen standing around watching the scene .... I ask my daughter to go back in & get my purse, I hand the sales manager the keys to his Chevy & ask for the keys to my van. The manager brings them to me, does not say "I'm sorry" .... "how can I make this right", "Franklin is a liar, trying to take advantage of a woman" & "I'm as bad as he is because I'm his boss & obviously support every underhanded deal he attempts to make" !! More

The auto industry has a reputation (and certainly deserved in a lot of places) for being under handed and "anything for a sale" attitude. I am pleased to say that this is not the case with the folk deserved in a lot of places) for being under handed and "anything for a sale" attitude. I am pleased to say that this is not the case with the folk at McKinney GMC, they actually do more than talk about customer service and satisfaction; they deliver against it. I have purchased 2 vehicles from them and am about to purchase 2 more (growing family and kids keep taking my truck). I have no hesitation in strongly recommending them to you or anyone. I am fairly tough to satisfy, certain on price but they do their level best to meet the target. Excellent. More

BOUGHT A TRUCK 20011 CANYON WITH 7700 MILES, CARFAX DID SHOW A REAR COLLISON BUT THEY SAID IT WAS FIXED LIKE NEW !!!!, AFTER HAVING TRUCK 3 WEEKS I FOUND SOME BOLTS OFF ON FRONT SPOOLER/NOISES FROM MOTOR. SHOW A REAR COLLISON BUT THEY SAID IT WAS FIXED LIKE NEW !!!!, AFTER HAVING TRUCK 3 WEEKS I FOUND SOME BOLTS OFF ON FRONT SPOOLER/NOISES FROM MOTOR.MOLDING FALLING OFF/BED OVER 1" TO ONE SIDE BY CAB & BACK OF TRUCK BED SETS AT 2" LOWER THAN A NEW ONE. THEY WILL NOT TRADE EVEN FOR A OLDER MODEL TRUCK, CAUSE THEY KNOW THIS ONE IS CRAP !!!!! MUST HAVE A BENT FRAME!!!!!!!!!!!!!! , WAS TOLD IT HAD A 6 CYLENDER / IT HAS A 4 , THEN TOLD IT WAS A 5,, IT'S A 4 CYLENDER,, they are trying to work with me now, i give them a ok tell truck is fixed ***** UPDATED ********* well they said they would try to fix the truck but i didn't have time to bring it in, well i got some time off and this Dearlership could of had this truck from Wednesday to Saturday evening this week, now i'm told they can't get it in tell next week, WHAT A JOKE !!!! so looks as i was right and this Dearlership will LIE and do what they can to get you out with JUNK and never want you back !!! NEVER DEAL WITH WITH THIS DEARLERSHIP !!!!! the only one that keep his promiss was the salesman ! i got one set of keys and he got me the 2nd set !! thanks james in used cars sales !!!! More

I went look for a Buick LaCross and agreed on a price including my trade in. They didn't have the car in stock, but told me that they had located a car at one of the dealers in the area. They promised to including my trade in. They didn't have the car in stock, but told me that they had located a car at one of the dealers in the area. They promised to get me the car the next week, so I put down $500 as the honest money. The salesman didn't call me for several days, so I called him. He told me the car was there, but his manager (Brian) needed to make sure the car had no problems. The next day I called again and the salesman changed his story. He said that the car was no longer available because the other dealership sold the car to someone else. More

The sales experience was very good. We were able to come to agreement through easy negotiation where both parties won. After purchasing the vehicle, we chose to use the service department to correct da to agreement through easy negotiation where both parties won. After purchasing the vehicle, we chose to use the service department to correct damage that was done to the rear bumper. We had some issues with quality of paint applied to the vehicle. The quality of the repair was not up to par. We had some challenging discussions with the support team to get this resolved. Fortunately, the leadership is engaged and is helping address the issue. This shows willingness to service customers. More