McKinney Buick GMC

Great service from great people. My service rep, Amanda, waived oil change charges after the wait time went a little bit over estimated time to complete. Who does that? Much apprecia My service rep, Amanda, waived oil change charges after the wait time went a little bit over estimated time to complete. Who does that? Much appreciated. More

Service was great and I was in and out of there so fast. Kris was great to work with. Thanks! Kris was great to work with. Thanks! More

There was a time when I thought the service department could demonstrate much better “service”’. However, my last visit was greatly improved! I didn’t have great hopes for my visit, but I was most defini could demonstrate much better “service”’. However, my last visit was greatly improved! I didn’t have great hopes for my visit, but I was most definitely pleasantly surprised! I actually felt they were working for my satisfaction! The past felt more like they were going through the motions, even with the crappy free car wash. Whatever they did or are doing is working. They actually returned my call this time and I was truly impressed with the service I received. Thanks so much! More

I had some issues in the past with the dealership and I was hesitant to purchase my truck here. I was pleasantly surprised with sales and service. I would not hesitate to work with them again for my next was hesitant to purchase my truck here. I was pleasantly surprised with sales and service. I would not hesitate to work with them again for my next vehicle. More

they lost myncar for two months to third party vendor. got back ac not plugged in, onstar set to french, and lights not working. third partys are still dealer responsibility gm coorporate said nothing the got back ac not plugged in, onstar set to french, and lights not working. third partys are still dealer responsibility gm coorporate said nothing they can do. More

We have a 2025 buick that had a bunch of dash lights come on and brake issues so we had to tow it up there the first time it was there for 7 days I didn't get 1 call from our service advisor I called up twic on and brake issues so we had to tow it up there the first time it was there for 7 days I didn't get 1 call from our service advisor I called up twice was told he would call no call on the 7th day we recieved a text that it was ready we came and picked it up drove it home my wife went to drive it the first time all the lights were back on I did get to talk to my advisor this time he was going to talk to his manager about getting us a loaner car but never heard back from him so we had it towed back up and 4 days later and haven't had a working car for 2 weeks haven't heard anything yet More

Oil change went fine. Service advisor was fine. BUT my truck had a check engine light on. Showed me I had a battery issue. They did a cheap basic test without putting it o Service advisor was fine. BUT my truck had a check engine light on. Showed me I had a battery issue. They did a cheap basic test without putting it on the proper tester and said it was good. I said so basically it has to leave me stranded to do something ? Well sure enough it left me broke down. Took to another dealer who tested the truck the right way and just as we said the battery was bad. Less than 24 hours between dealers. Would say you all need to do some training. Second bad experience here. Won’t step foot in the door due to it. More

I scheduled a service appointment yesterday afternoon for Saturday morning. I'm happy to share that my advisor ensured everything was handled to my satisfaction, which has restored my confidence in my dealer Saturday morning. I'm happy to share that my advisor ensured everything was handled to my satisfaction, which has restored my confidence in my dealer. More

Thomas helped me as soon as I pulled into the service drive. He kept me informed with the status of my vehicle and came and spoke with me about some recommended maintenance options. drive. He kept me informed with the status of my vehicle and came and spoke with me about some recommended maintenance options. More

Great friendly fast service. Very professional and made getting service convenient and easy process. Thanks! Very professional and made getting service convenient and easy process. Thanks! More