Back

McKinney Buick GMC

Mckinney, TX

3.9
722 Reviews

3950 S Central Expy

Mckinney, TX

75069

Directions

By Type

Showing 722 reviews

May 14, 2021

Shady practices.Got a quote from KBB for my used trade Shady practices. Got a quote from KBB for my used trade from McKinney Buick GMC. Went to store, they won't honor quote. In addition, used car prices More

by jdkmeadows
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Dotson, Cynthia Taylor, Laura Claydon
May 19, 2021 -

McKinney Buick GMC responded

We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.

May 24, 2021 -

jdkmeadows responded

Update: Reached out to the GM as instructed by the response. Never heard a thing in return. Just proves the point.

May 14, 2021

I asked 2 different guys over the phone to please put my inspection sticker in my windshield. I was told they’d be happy to do it. Guess what.... Never got done! More

by Vhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior
May 19, 2021 -

McKinney Buick GMC responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.

May 06, 2021

Everyone was very friendly and knowledgeable. They were very helpful and seemed to enjoy their job. Everyone made us feel welcome during the entire time we were there. More

by Kasi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Charles
May 07, 2021 -

McKinney Buick GMC responded

Thank you for your positive review!

May 01, 2021

I called to see if they would be able to take my 2023 Denali in for a recall notice, and they worked me in immediately, and completed the work quickly. More

by Merle_schwalen
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
May 03, 2021 -

McKinney Buick GMC responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 29, 2021

We just came to buy our first truck, and Chris was very helpful and supportive to guide us thru different models. He also gave us a best price, and allowed us to bring back the trade-in car a day later. We More

by Tuan Hoang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Andrews
Apr 30, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback, from all of us here at McKinney Buick GMC!

April 18, 2021

Best service from a dealership I ever experienced! I would give it 4 stars for the minor scuff marks i saw on in the ceiling left by the mechanic but was able to apply some foam cleaner I had at home an More

by l2ob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Deegear, Cynthia Taylor
Apr 19, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback!

April 14, 2021

The Service department is always very responsive and gets things done. I had a problem and they resolved the problem in a timely manner and kept me informed thru the process!! More

by Kegbag
Recommend Dealer
Yes
Employees Worked With
Dan Irwin
Apr 15, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback!

April 08, 2021

I had an appointment to bring in my 2018 GMC Denali on 4/7/2021. I am so happy that I chose McKinney GMC & not Dallas. I could have gone to either one. I drive in & the service rep. immediately comes out More

by e8485.manager1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh ( Mc Kinney GMC GMC )
Apr 09, 2021 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 07, 2021

Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder...Good Great Grand Wonder. More

by jim813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Claydon
Apr 08, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback, from all of us here at McKinney Buick GMC!

April 05, 2021

Great service the team was amazing and informative. They made bringing my truck in for its first service a pleasant experience. And on time as promised. More

by alfred6571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Luna, Cynthia Taylor
Apr 06, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback!

...
40
...