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McKinney Buick GMC

Mckinney, TX

3.9
723 Reviews

3950 S Central Expy

Mckinney, TX

75069

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Showing 723 reviews

December 28, 2020

I believe in integrity and say what you do and do what you say. If I was not just tired and done I would have walked in the finance room. Then I get home and oil is black!! Never have I ever bought a ca More

by Denney
Recommend Dealer
No
Employees Worked With
Bobby and Cristian
Jan 04, 2021 -

McKinney Buick GMC responded

Thank you, Denney, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.

December 22, 2020

Junior was a great service rep. He made sure I received the best service for my vehicle’s mileage. He thoroughly explained what should be done. More

by tommyg.2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior
Dec 23, 2020 -

McKinney Buick GMC responded

Thank you for your positive review!

December 17, 2020

Good service done on time cleaned my truck afterwards contactless service excellent paying bill very easy through their site a trusted dealership with excellent service I will be back More

by Minabb345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Luna
Dec 21, 2020 -

McKinney Buick GMC responded

Thank you for your positive review!

December 16, 2020

Great place to wait for your car! I went for an oil change and tire rotation. Since my warranty was out on had to pay and the service writer took me to the counter to pay then informed me of a recall.W More

by Richard Andrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony or Josh?
Dec 21, 2020 -

McKinney Buick GMC responded

Thank you for your feedback!

December 16, 2020

Sam Whisenhunt is outstanding to work with. He listened, found the problem, tested the car, corrected the second problem and gave me updates on a daily basis. More

by Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Whisenhunt
Dec 21, 2020 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 12, 2020

A real professional place don’t feel like they didn’t harassed me I really felt like I was at home buying a car I recommend people to go there great deals More

by pmarley1515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hoekstra, John "Chip" Ruckel, Daniel Garcia, Justin Luna, Rodney Bellar, Cynthia Taylor, Laura Claydon
Dec 21, 2020 -

McKinney Buick GMC responded

Thank you for your positive review!

December 12, 2020

The service writer, Junior Rodriguez, did an excellent job. I was disappointed that the service department was unable to fix my car’s problems. They couldn’t find a tire leak. My climate control malfuncti More

by wayneb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Rodriguez
Dec 23, 2020 -

McKinney Buick GMC responded

We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.

December 12, 2020

Great customer service and a customer friendly environment. The service department is top notch! From proactive communications to follow through on their commitments truly impressive! More

by Kyleweber37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t recall the name of the gentleman that took care of the vehicle but he was top notch!, James Alligood, James Lindley
Dec 21, 2020 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 11, 2020

The service department did a wonderful job on my truck, looks better than ever. Josh helped me through the whole process and did a great job answering all my questions and making sure the work got done. More

by franko
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 21, 2020 -

McKinney Buick GMC responded

Thank you for your positive review!

December 08, 2020

Quality of work was great. 1 issue: time estimate for oil change was 1hr 20min. Actual time was 2 hrs! A small thing, but an update would have been nice. More

by oldsmobile1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
Dec 11, 2020 -

McKinney Buick GMC responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.

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