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McKinney Buick GMC

Mckinney, TX

3.9
715 Reviews

3950 S Central Expy

Mckinney, TX

75069

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Showing 715 reviews

November 30, 2016

Slow, too busy on computer or chatting to take care of you. With appointment still haven't spoke to service person 1.5 hours later and vehicle keeps getting put behind others. Guess this is the result of "free More

by Ignored
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Who knows? I was ignored., John "Chip" Ruckel, Daniel Garcia, Justin Luna, Rodney Bellar
Dec 06, 2016 -

McKinney Buick GMC responded

Hello. We are so sorry for the delay you experienced when having your vehicle serviced here. We never want customers to feel like we don't have their best interests in mind. Please reach out to David Kelley at (469) 952-5200 so we can see how we can earn back your trust.

November 28, 2016

Oil change check up Excellent and amazing follow up with Justin Sutton. We drive 2 hours to get our vehicle serviced at McKinney Buick and it is well worth the drive. More

by Charla123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Sutton
Nov 30, 2016 -

McKinney Buick GMC responded

Hello! Thank you so much for leaving us a review about your experience with us here at McKinney Buick GMC. We are so happy to hear that you had an amazing experience with our sales staff. Thank you so, so much for making the drive to come see us! We hope we have the opportunity to work with you again in the future.

November 22, 2016

Awesome Service Department Justin is awesome! Took care of my vehicle like it was his own. I will not bring it in for service unless Justin is there. He is a valuable asset t More

by sam2817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Luna
Nov 28, 2016 -

McKinney Buick GMC responded

Hi, Sam! Thank you so much for leaving us a review about your experience with us here at McKinney Buick GMC! We couldn't be happier to hear that working with Justin was pleasant and he took great care of you. Thank you so much for choosing McKinney Buick GMC!

November 15, 2016

Fabulous service! It has been such a pleasure dealing with the service Dept of this dealership. Adore Bob in service. You need to give him a raise! More

by Kathy1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in Service
Nov 16, 2016 -

McKinney Buick GMC responded

Hello, Kathy, and thank you for taking the time to leave us feedback! We always love hearing great things about our staff, and it is so nice to hear that Bob has made your experiences with the service department fantastic! Your loyalty is greatly appreciated and we can’t wait to see you at your next service visit. Thanks for choosing McKinney Buick GMC!

November 08, 2016

Good car buying experince I have not used the service center yet. Went in on a Friday evening to look at 4 vehicles, decided on a demo unit with a good price, They beat my fina More

by M. Smith
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Miner,Byron O.
Nov 14, 2016 -

McKinney Buick GMC responded

Greetings! Thank you so much for leaving us a review. We could not be happier to hear that we were able to come to an agreement on pricing that left you feeling 100% satisfied with your purchase. Thanks for stopping by! We hope we have the opportunity to work with you again in the future.

October 31, 2016

Great Dealer!!! Went in on a Saturday and had only about 10 minutes. They were extremely nice so decided to give them the first shot that Following Thursday. Leslie More

by feleaps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie and Maris
Nov 01, 2016 -

McKinney Buick GMC responded

Hello! We appreciate your feedback and thank you for giving us first shot in finding you the deal you were looking for! Thank you for your kind words for Leslie and Maris - and thanks especially for choosing McKinney Buick GMC. We hope to see you back again!

October 26, 2016

Professional Courteous Prepared Ricky Barnes did a great job as our Sales Rep. No high pressure tactics very professional. He asked specific questions to determine what we were looki More

by Kyle Carleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Barnes, Brandon Christopher Young,
Oct 29, 2016 -

McKinney Buick GMC responded

Hello, Kyle, and thank you so much for leaving us a review about your experience working with our staff. We know that choosing just the right vehicle can be a challenge, but we're very happy to hear that we were able to give you all the space and information you needed to make the best decision possible. Thank you so much for choosing McKinney Buick GMC!

October 20, 2016

Fantastic customer service , as usual! Justin was very on top of keeping us informed on the vehicle repair status, and Keeon always goes above and beyond, super great employees!!! Their cus More

by Loyal Buick customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keeon in loaner cars, Justin Luna
Oct 22, 2016 -

McKinney Buick GMC responded

Hi there! We love hearing back from our customers about the great customer service they receive here at McKinney Buick GMC. It's great knowing that Keeon and Justin went above and beyond for you during your visit. We look forward to working with you into the future. Thanks for choosing McKinney Buick GMC.

October 18, 2016

New 2016 GMC Canyon purchase - TRULY EXCEPTIONAL This dealership and staff is second to none. From the ease of setting an appointment, to location, to friendliness of staff, to inventory and pricing More

by canyondriver2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick
Oct 22, 2016 -

McKinney Buick GMC responded

Hello, and thank you so much for leaving us such a glowing review! It sounds like from our first contact to the time you drove off the lot in your new Canyon, you received the very best in customer service! We are happy to know that Derrick helped you find the perfect truck. Thank you so much for choosing McKinney Buick GMC!

October 02, 2016

service we made an appt. so we could get a loaner,they put us in a nice red 2017 gmc truck our truck had some recalls it.they fixed that and bubbles in our t More

by elizabeth petty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forgot his name ,but i believe it was justin,and brandy set up our loaner.
Oct 21, 2016 -

McKinney Buick GMC responded

Greetings! We are so happy to hear about your great experience with our service department. We are always looking for ways to make life easier for our customers, and it sounds like our expert staff was able to make everything right. Thanks for choosing McKinney Buick GMC!

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