McKinney Buick GMC

McKinney Buick This was our third purchase from this dealership. We have always had wonderful service, and I appreciate their expert knowledge and fairness. That's This was our third purchase from this dealership. We have always had wonderful service, and I appreciate their expert knowledge and fairness. That's why we keep returning there when time for a new car. More

Used vehicle internet offer I placed an offer on a vehicle 9:24 Friday evening to the internet manager. Dealer contacted me 9:13 AM Saturday. We negotiated and were close on pr I placed an offer on a vehicle 9:24 Friday evening to the internet manager. Dealer contacted me 9:13 AM Saturday. We negotiated and were close on price when they stopped talking. They called back 2 hours later and said they sold it to someone who had come in while they were negotiating with me. An honest dealer would have told me they were working with someone else and given me an opportunity to purchase since I had placed the first offer on the vehicle. I am disappointed in the way I was treated. One tries not to believe in the stereotypes about car dealers, however...... I will not be back. More

Purchase of 2017 GMCTerrain My wife and I felt we were treated in a professional, courteous manner and we felt we got all we asked for in terms of pricing and financing. No hassl My wife and I felt we were treated in a professional, courteous manner and we felt we got all we asked for in terms of pricing and financing. No hassles! Everything was straightforward. We live less than five miles from ANOTHER Buick dealership. Yet we felt that driving the sixteen miles to buy from McKinney Buick-GMC was worth it. The salesman, Nate Terry, was very helpful in answering all our questions. Even after the sale, I can still call him and he will return my call. More

Excellent Dealership I HIGHLY recommend this dealership. Much better service than the Parkway GMC dealership in Sherman. The customer service is unsurpassed. I will keep u I HIGHLY recommend this dealership. Much better service than the Parkway GMC dealership in Sherman. The customer service is unsurpassed. I will keep using this dealership indefinately. More

Our third purchase This was our third purchase from McKinney Buick GMC and have always been pleased with the process. In fact, we were so happy with Larry from our last This was our third purchase from McKinney Buick GMC and have always been pleased with the process. In fact, we were so happy with Larry from our last purchase that he was our first stop when we needed to upgrade my wife's car! Larry and Byron made this purchase painless! We worked out most of the details before even coming in and this was probably the quickest car purchase I have ever made. THANK YOU!! More

Wondermous! Was in the market for a 2016 pickup and could not have chosen a more professional group to do business with. Worked with Austin Bell and he found a se Was in the market for a 2016 pickup and could not have chosen a more professional group to do business with. Worked with Austin Bell and he found a selection for that worked perfectly. Kenny Kelly, Josh Lewis and Austin Bell really made you feel like you were part of their family. If you're in the market for a quality GMC product, check these guys first and forget about going to see Clay Cooley!!!!! More

Best car buying experience I ever experienced, hands down! David Kelly is a true professional, he has exceeded my wife and my buying experiences, yes we have purchased 4 vehicles with him from both Nissan and David Kelly is a true professional, he has exceeded my wife and my buying experiences, yes we have purchased 4 vehicles with him from both Nissan and GMC. We refuse to shop any where else, and will refer our friends and family to him because of the way he went above and beyond to meet our specific needs. 5 stars to David and his professional staff. More

New Car Purchase I purchased an Acadia from McKinney Buick GMC. The whole experience from start to finish was great. I was very pleased with the service that I receiv I purchased an Acadia from McKinney Buick GMC. The whole experience from start to finish was great. I was very pleased with the service that I received. More

Horrible customer service, untrained sales staff, dishonest My sales ordeal started out normal, i asked my sales rep the differences between two model years and we discussed two that were sitting side by side. My sales ordeal started out normal, i asked my sales rep the differences between two model years and we discussed two that were sitting side by side. I ended up making a deal and purchasing one of thos two trucks. I later found out that the truck didnt have items that he said were included. The next day when i noticed i called david kelly the gm and he said there was no proof i was told. After i made the deal and the deal was approved it took 1.5 hours to talk with finance. I wanted some accessories for my new truck and my sales rep said finance would discuss these option. When i finally got to finance he told me the parts departmemt deals with add ons and he could assist me. By this point i had been at the dealership approx four hours so i was ready to leave. So i purchased with no accessories. After signing paperwork i went outside to do a final walk odlf the truck. During prep they put two scratches and a dent on the new truck. The first words out of her mouth were, "usually when younpurchase a new vehicle it is as is, but we are going tonoffer to fix this damage" wasnt that wonderful since they created the damage while inwas signing papers. When they didnthe repairs they broaght me a loaner with an empty tank. They took my truck with a full tank and brought it back on half. It was also filthy dirty. They didnt even clean the vehicle before returning. There are swirl marls in the paint where they did repairs. When i discussed all of this with the general mgr david kelley. He told me the truck was full and detailed when it left the dealership. He refused to fix the items the sales rep said were on the truck. And last but not least. I was charged over 2000 for dealership add ons. The adds were, tinted windows (which was already listed on the regular window sticker), nitrogen in the tires (there were no nitrogen valve stem covers on the truck and no literature inside the truck), paint guard and fabric guard (no literature or proof of either of these). Again mr kelley lied and said these were on the truck. This is the worst dealership i have ever dealt with. And for someone on the GM level to outwardly lie (i still have the full email list) is absurd. Most of the time mr kelley would ignore my calls and emails. E later told me his secretary was supposedly sending responses that i never received. Needless to say, neither i nor anyone i know will ever step foot on this property again. More

Combative and dishonest service department My wife and I bought a used Arcadia from McKinney GMC, and made a great deal with Nick Guerro, and Andrew. We later took the car in for a warranty wo My wife and I bought a used Arcadia from McKinney GMC, and made a great deal with Nick Guerro, and Andrew. We later took the car in for a warranty work, and oil change. WE go to pick up the car, and Dan@ service told us that we had to pay for the warranty claim and the oil change. We paid 1000$ for the GM Precertified 12 month/12000 0 deductible warranty and free 2 year preventative maintenance. WE showed Dan our paperwork on the warranty, and he still told us we had to pay, and he became combative, and upset my wife into tears. I told him that I wanted to talk to the service manager, and Dan Irwin was no where to be found. Finally Matt Johnson showed up, and smooth the situation over. But next time Ewing GMC or Eldorado Chevrolet will do the warranty, and preventative maintenance. More