McKinney Buick GMC

Great changes in the service department Things have changed since I last visited the service department here. I've come here for years because I own a GMC and I prefer having work done at de Things have changed since I last visited the service department here. I've come here for years because I own a GMC and I prefer having work done at dealerships. In the past it seemed as if people were there just to do a job and you could feel it. The feeling you get now when going into the service department has done a 360. Whatever y'all are doing keep it up. People tend to notice and the feeling has changed for the better. I highly recommend Michael Harrell for your service needs. He truly does go above and beyond in making you feel like family. More

Very bad experience stay away Customer service was very bad. They go back on there words. Very sneaky. I've worked in customer service all my life never would treat clients like th Customer service was very bad. They go back on there words. Very sneaky. I've worked in customer service all my life never would treat clients like this. Bad management! More

No nonsense, straightforward sales team. We went in on Black Friday wanting to trade in two vehicles for a new truck. Despite how busy the dealership was, they quickly appraised our trade in' We went in on Black Friday wanting to trade in two vehicles for a new truck. Despite how busy the dealership was, they quickly appraised our trade in's and at a fair price too. Austin brought up numerous vehicles and even drove us around in the rain to view the inventory. We were planning on buying a 2015 and expected to have to make a few compromises but ended up with a 2016 that was within our budget and was EXACTLY what we wanted. Nick (sales manager) made sure we got all the incentives we were eligible for and worked with Austin to find the right truck. There was also an issue with one of the payoffs on our old car and Nick handled it with no hassle on our part. The price we agreed on was the price we paid. The finance department is night and day compared to a couple years ago when Damien was around. What a nightmare that was. Things were problem-free this time. Armando handled our paperwork and had us out quickly. They will offer you extended warranties when you go to sign but they are optional. I think some people mistake this as them changing the price. Austin and Nick made sure our experience was painless. They were completely honest and transparent with pricing and everything throughout the whole process. They did all the work and made sure everything was handled for us. Any hiccups we encountered they resolved. It was the most pain-free experience I have ever had buying a car. There were no salespeople hovering like vultures. They didn't pressure me or try to sell me something I didn't want or need. I would highly recommend visiting if you're in the market for a new car. More

Bad experience!! The salesman was great. The manger was not. Not only he made unprofessional remarks about my car. He lied about the final numbers. He promised me a s The salesman was great. The manger was not. Not only he made unprofessional remarks about my car. He lied about the final numbers. He promised me a set of numbers for the car and my trade and when I asked to have it in writing he lowered my trade in value by $500. I called and mentioned what happened to another manager but Nobody followed up( typical car business). I hope this does not happen to someone else. More

Dishonest Terrible experience. They quoted me a price to get me in the dealership. I show up the next day and inform me the vehicle was unavailable but that the Terrible experience. They quoted me a price to get me in the dealership. I show up the next day and inform me the vehicle was unavailable but that they had a higher priced vehicle they could sell me. Then I waited almost an hour just to tell me they could not go any lower on price. I immediately went to a different dealership who beat their price immediately. Do not go to this dealership, if you do I highly advise that you do not tell them if you have a trade in, if you have a pre-approved finance rate, or how much you can afford each month. If you do, they will immediately run the "four squares" game on you and milk you for every dime you have. More

Purchase The McKinney Buick GMC team provided a seamless process and Cole Cunningham was our leader. Relationships are important to us and both Cole and Trent The McKinney Buick GMC team provided a seamless process and Cole Cunningham was our leader. Relationships are important to us and both Cole and Trent extended a family hand to my wife and I and made this expirence the best! I'm already directing friends, family, and neighbors to reach out to Cole or Trent because they were respectful, personalble, and professional from end to end. Awesome truck! Awesome Team! Thumbs up to Cole and Trent from the McKinney Buick GMC team. The Reids' More

Blower Motor trouble with AC Although They could have replaced the blower motor, by checking the entire system other faults were found and corrected. One visit was all that was n Although They could have replaced the blower motor, by checking the entire system other faults were found and corrected. One visit was all that was needed. More

False and Misleading Ads, long process to pressure consumer My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than dis My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than disappointed to find out that this dealership would not honor their own advertised prices and deals. One salesman, Wade, even admitted that the ads were misleading and only used to bring in customers. He further explained that this is the industry standard so every dealership does it. Another salesman, Byron, kept using salesman tactics to get you to sign today. He grossly misrepresented the financing costs to try and get us to sign that day. I understand the feelings of the consumer who would feel bullied and pressured by these salesmen. The best rights you have as a consumer is to stay away from this dealership and warn others about their misleading practices. There is one saving grace about this dealership, and that is our first salesman Josh Lewis. He was honest and upfront about the process. He never tried to strong arm us or make us feel bad about the experience. If you do ever consider going buying something from this dealership, please deal with Josh only. More

WONDERFUL BUYING EXPERIENCE!!!! I researched online and found excellent reviews from past customers regarding Mr. Wade Skurlock. I called up Wade and asked if we could meet, since m I researched online and found excellent reviews from past customers regarding Mr. Wade Skurlock. I called up Wade and asked if we could meet, since my wife and I were looking to buy a vehicle. When we arrived, Wade introduced us to another member of his sales team, Cole Cunningham. The both of them helped us find our perfect car and we could not be happier with our purchase! From the minute we arrived at the dealership, they provided us with a stress-free buying experience! They were very efficient, professional, and accommodated to our every needs. This is how car buying should be!!! After purchasing our vehicle and driving home, my wife and I had a family emergency the following day. The General Sales Manager of McKinney Buick GMC, Nabeel Alghussain, reached out to us and helped us with our personal matter. We are truly grateful for people like Nabeel and his sales team as they truly care about their customers! If you are looking to buy your next vehicle, please visit McKinney Buick GMC and meet these wonderful people!!! Thank you McKinney Buick GMC!!! Special thanks to Wade, Cole, and Nabeel!!! More