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McKinney Buick GMC
Mckinney, TX
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
July 23, 2015
Great Salesmen I just bought a new truck and these guys were really good to deal with. I have bought many cars and trucks in the past and none of them went this well I just bought a new truck and these guys were really good to deal with. I have bought many cars and trucks in the past and none of them went this well. I will go back when I'm ready to buy again. More
by BIG "D" from BIG "D"
Employees Worked With
JOSH and BROOK
July 20, 2015
Poor performance I was told this survey reflect directly on my advisor so I am giving a perfect rating on GMs survey; however, I am very disappointed. GM determined it I was told this survey reflect directly on my advisor so I am giving a perfect rating on GMs survey; however, I am very disappointed. GM determined it is acceptable to have vehicle owners to have inaccurate fuel gauges. I also purchased a car over 10 months ago from this facility and I am still waiting on a second key. Plus, the service department parked my car under a tree that "always drips sap" and seemed put off by my asking them to wash the tree sap off. I am very disappointed with this dealership. More
by That guy
Employees Worked With
Jessica
July 13, 2015
try to avoid the service department if you can they have a really good sales team, but the worst service department ever if you have any issue look for another place, and that what I will do.... K they have a really good sales team, but the worst service department ever if you have any issue look for another place, and that what I will do.... KE More
by khalid elhassan
Employees Worked With
NA
May 21, 2015
Great Dealer I received a great deal on my 2014 Texas edition. The financing options were great. I just used the service department for the first time and I have t I received a great deal on my 2014 Texas edition. The financing options were great. I just used the service department for the first time and I have to say it was refreshing. I was in and out in a hour they washed and cleaned the truck with no charge I would defiantly use them again. More
by kiss4498
Employees Worked With
Clarence Davis
May 14, 2015
Purchase of our 10 GM Product We are most pleased with the service of both Mr. St. Louis and Mr. Alghussin in demonstrating the Lacrosse safety features and in its purchase . We are most pleased with the service of both Mr. St. Louis and Mr. Alghussin in demonstrating the Lacrosse safety features and in its purchase . More
by shipsailing
Employees Worked With
Keviin St. Louis & Nabeel Alghussain
April 22, 2015
It was painfree! My husband and were greeted promptly and granted a test drive immediatley. The specs and fuctions on our new Verano were explained and tested while w My husband and were greeted promptly and granted a test drive immediatley. The specs and fuctions on our new Verano were explained and tested while were waiting to finalize all the legal paperwork. The staff were pleasant and helpful. Felt like family. More
by MrsStone
Employees Worked With
Larry Beamer and Mark Munden
April 09, 2015
Not worth your time - poor customer service! After driving from Carrollton to McKinney on a Monday to see a car we found on their website, they car was not what we saw online and it almost felt l After driving from Carrollton to McKinney on a Monday to see a car we found on their website, they car was not what we saw online and it almost felt like "bait and switch". It was a 2014 Acadia Denali but the miles were not 42 but 2900. They knew the day before we were coming but the car was not even cleaned up - old food and trash on the floor. Then when we said we were not interested but wanted them to research to find others, they weren't very helpful. We let them do a trade review for our car when we were there which we never got anything from them. We expected some contacts from them the day after we were there but no one followed up. That was a Tuesday - the next day we went to Ewing GMC and bought a 2015 Acadia Denali on the next Saturday, 4 days after we were first at Ewing. I tried to contact the GM at McKinney and he never replied to my calls so I could share with him why we felt their customer service was so bad and how we were treated when we tried to work with them. Don't waste your time here - go the Ewing GMC and talk to Robert Turlington to get great customer service and great prices! More
by sc
Employees Worked With
Johnny Vines, Ryan Williams
January 27, 2015
ECM Failure In New Truck 2 Times Brand new GMC pickup and the ECM failed after driving approx. 800 miles. Part replaced after 6 days in the shop, drove about 200 feet and the check e Brand new GMC pickup and the ECM failed after driving approx. 800 miles. Part replaced after 6 days in the shop, drove about 200 feet and the check engine light came on again. Drove back into the service bay, they checked the codes and it showed the exact same failure. Sales & service people have been wonderful to deal with, I think my truck was just one of those bad ones that comes off the assembly line. Now in the process of trying to locate a replacement, the dealer is taking my original purchase back. More
by solbath
Employees Worked With
Aaron in Sales and Michael in Service
January 26, 2015
Great Experience From the time we walked in to the time we signed the deal, it was a great experience. I've never had such a good experience from a dealership. From the time we walked in to the time we signed the deal, it was a great experience. I've never had such a good experience from a dealership. More
by S A Thomason
Employees Worked With
Monte Montelongo, , Daniel Garcia
December 07, 2014
Excellent experience. incarservice They were efficient and friendly. Every request was honored and taken care of rapidly. .Daniel Garcia and a Hispanic gentleman who provided transport They were efficient and friendly. Every request was honored and taken care of rapidly. .Daniel Garcia and a Hispanic gentleman who provided transportation home were both efficient, friendly and pleasant. More
by bill mac
Employees Worked With
Daniel Garcia
