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McKinney Buick GMC
Mckinney, TX
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 01, 2013
I had a thoroughly pleasant experience with my visit to McKenney Buick today. Clarence Davis was a very knowledable and understanding guide from the moment I came in the door.. He listened to my needs an McKenney Buick today. Clarence Davis was a very knowledable and understanding guide from the moment I came in the door.. He listened to my needs and suggested several suitable models. I would definitely return to this dealership and recommend it to others because of Clarence's attentiveness and friendly manner. More
by MGeist
Employees Worked With
Clarence Davis
March 01, 2013
Mike Horton was very honest and worked hard to get me into the truck I wanted. Will buy from Mike again..Mike had terrific follow up and went above and beyond for me.. Sean Bouse into the truck I wanted. Will buy from Mike again..Mike had terrific follow up and went above and beyond for me.. Sean Bouse More
by Mustang1234lx
Employees Worked With
Mike Horton
February 28, 2013
When i arrived at the dealership a demo car was ready for me to test drive. (And is the one i ended up buying). Clarence made me feel like i belonged in that specific car. he was kind, patient and joyous eve me to test drive. (And is the one i ended up buying). Clarence made me feel like i belonged in that specific car. he was kind, patient and joyous even sending me off with a prayer which i really appreciated! During what is usually a dry meeting about financing the car, Ryan had me in stitches laughing. He made the process easy and almost fun! Kevin Bickham (I could not select his name for evaluation), Clarence Davis and Ryan Williams were first class, kind, knowledgeable and funny people. In addition, several other folks offered random kindness to me (someone draped a leather jacket or my shoulders as i was shivering) throughout my fews hours there. Plus i LOVE my car. They picked out a good one for me! I would recommend the dealership to anyone! More
by ktfishpaw
Employees Worked With
Clarence Davis, Ryan Williams
February 27, 2013
Clarence Davis was very knowledgeable about his product and went above and beyond for me! Very good experience! I would highly recommend McKinney Buick GMC. and went above and beyond for me! Very good experience! I would highly recommend McKinney Buick GMC. More
by melindstone
Employees Worked With
Clarence Davis
February 26, 2013
Clarence Davis sold me a car at another dealership, and when I can to McKinney Buick Gmc I was very Excited to see him because he is amazing. Clarence provided wonderful customer service and answered all o when I can to McKinney Buick Gmc I was very Excited to see him because he is amazing. Clarence provided wonderful customer service and answered all of the many questions I had. I refer all of my family and friends to him because I know they will be well satisfied with the service Clarence provides. More
by virgo09
Employees Worked With
Clarence Davis
February 25, 2013
Sometimes you just get a good feeling about doing business with people. My experience with Clearance Davis at the Mckinney Buick GMC was exceptional. I am in my car 4-6 hours a day and it is import business with people. My experience with Clearance Davis at the Mckinney Buick GMC was exceptional. I am in my car 4-6 hours a day and it is important for me to get a good deal but also feel like I am working with people i can count on. He was upfront and had just the right attitude to help me walk through the process. It's really the people that make a business and if more dealerships had guys like Clearance they would be selling a lot more cars! He is the first person from a dealership to call and check on me, my family and my car afer the sell. I am in sales myself and I am impressed. You can just tell when a person is giving their best effort and focusing on what will help you the most. Clearance Davis and the guys he works with are top notch! My experience with Rodney Bellar in the service department has been enjoyable as well. I had been getting my cars serviced down the street at another dealership but always felt like a number. Their concern for me in a recent visit made me feel like I was working with the right people. It looked like the keyless entry was not working on my car even though it had a new battery. I took it in fully expecting to be charged $150 for new one but the woman working with Rodney and the parts guy took one look, cleaned off the contact points, tested and it was ready to go. These guys go the extra mile and that is rare in this day and age. If you have never had an experience with no stress at a dealership, check these guys out. Thanks John F. Allen, Tx More
by prefortner
Employees Worked With
Clarence Davis, Rodney Bellar
February 19, 2013
Bought a used and new car there and was really pleased with total experience from in the door to on my way home. These guys acted like they had been trained by Toyota and it turns out that they had. A c with total experience from in the door to on my way home. These guys acted like they had been trained by Toyota and it turns out that they had. A completely different experience than I expected. Even finance guy was awesome and friendly. I give this dealership a very high rating and I think that Buick is on the road to greatness, it is a complete band re-build and now I can see why. More
by georgebrandon
Employees Worked With
Jace in Used Cars, Ryan Williams
February 17, 2013
Bought a car that supposedly had 20,000 miles and found out it actually had 37,000. Michael Williams negotiated a rebate with me and promised a check that week. The next week the General Manager refused to out it actually had 37,000. Michael Williams negotiated a rebate with me and promised a check that week. The next week the General Manager refused to honor the agreement and told me to return the car and take my trade back or accept the deal as it was and resign an odometer statement. I had the car in the service/detail department for negotiated repairs and when the car was returned it was damaged, the trunk soaking wet and didn't do the repairs. I have been lied to repeatedly, threatened with losing the car. I have filed a Department of Motor Vehicles compalint with the Dealer Complaint Division and am in the process of talking to an attorney. DO NOT buy a car from these folks. More
by pfiorelli
Employees Worked With
Nabil and Michael Williams
January 06, 2013
On Dec 31, 2012 my husband spoke with Crystal over the phone about a Buick LaCrosse black/black interior. After some time discussing the car we want and the price point we were willing to pay, she mentio phone about a Buick LaCrosse black/black interior. After some time discussing the car we want and the price point we were willing to pay, she mentioned he ought to come out and see it. He explained we live in Irving and that he was set on the price. Crystal assured him she could get this deal done. He phoned to tell her he was going to drive out and she said great...she'd see him in about 45 minutes. Not only was Crystal not there when he arrived, another salesman went to get the car. When he drove up it was a black/cashmere interior. My husband explained we wanted black/black interior. The saleman said they didn't have that and Buick doesn't make it. To this date there is a Buick LaCrosse black/black interior still posted on their site for sale (but Buick doesn't make that - REALLY!) After driving 81 miles round trip, we called to speak with Daniel Dixon, the general manager 2x and was told he wasn't avialable. The first time when the general manager wasn't available, I asked to speak with Crystal. She came to the phone and I just explained how I felt what she did was deceitful and dishonest and that she really ought to reconsider her sales tactics and that I hoped this conversation would make a difference. Crystal said she'd take it to heart. To this date, January 6, 2013 we still haven't heard from the general manager. Customers aren't priority I guess. I wouldn't buy a car from this dealership. It's the principle. Honesty is always the best policy. Just be honest and it makes a world of difference. More
by SAUGRO
Employees Worked With
Crystal Hubbard
October 17, 2012
I have been to the dealership over 5 times in the last couple of years. The latest experience will be the last. First visit for sound in Engine compartment. Diagnosed as Alternator going bad. Out of W couple of years. The latest experience will be the last. First visit for sound in Engine compartment. Diagnosed as Alternator going bad. Out of Warranty, but no need to replace as the Alternator output was within specifications. Cleaned the Engine compartment. Charge - $100+. Sound was noticeably less. Sound returned within a month. Recent visit for passenger air bag light issue. Told by one person codes were pulled, but nothing was showing why. Cleared codes. Was told by Manager there were no codes. Was also told by Recall Hotline car had been serviced in Nov 2011 for Air Bag Recall - Recall 11V534000 - Air Bag Control Module Replacement - NHTSA11V534000 11/03/2011. Was never told of this when it occurred and find it hard to believe. Have no service receipt for any such service at that time. New Recall Notice 11306A on 01/06/2012 was reason for recent visit. Had never had problem with Air Bag light flashing until recently. Was told the battery was low and was causing the Air Bag Light to Flash. Really??!! Trust in the dealership went out the window when I left and couldn't put gas in the car because the post locking mechanism was now not working. Now it makes a GODAWFULL clunk when I lock the car. Get the feeling things get broken rather than fixed here. FMVSS NONCOMPLIANCE Bulletin No.: 11306A Date: January 06, 2012 Subject: - 11306A Front Passenger Airbag Compliance Reprogram Sensing and Diagnostic Module Models: 2008-2009 Pontiac G8 Supercede: The Note statements and instructions for Steps 3 and 4 of the Service Procedure have been revised. Please discard all copies of bulletin 11306, issued November 2011. Condition General Motors has decided that all 2008-2009 model year Pontiac G8 vehicles fail to conform to Federal Motor Vehicle Safety Standard 208, Occupant Crash Protection. A 5th percentile female anthropomorphic test device (ATD) in a 30 mph frontal barrier test exceeded the Head Injury Criteria requirements of the Standard. With the front passenger seat positioned full forward, the seat position sensor will cause a 30 milliseconds deployment delay between the first and second stages of the dual-stage frontal passenger airbag. In the event of a crash severe enough to command deployment of the front passenger airbag, this delay may result in increased head injury to certain (5th percentile) front seat occupants. Correction Dealers are to reprogram the Sensing and Diagnostic Module. Vehicles Involved Involved are certain 2008-2009 model year Pontiac G8 vehicles. More
by lorenmcguire
Employees Worked With
Randall Cooper
