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McKinney Buick GMC

Mckinney, TX

Overview
Reviews
Vehicles
4.2
919 Reviews
McKinney Buick GMC has a long standing relationship within our the North Texas Community. We strive to make every customer COMPLETELY SATISFIED. We realize that a relationship with a customer is built on the long term, and doesn't just end with the sale of your new or pre-owned vehicle. We realize that you have many choices to buy your new or pre-owned vehicle, and we greatly appreciate the opportunity to earn your business and welcome you to the McKinney Buick GMC Family. Whether you are looking for the All New GMC Terrain, Acadia, Yukon or Yukon XL, or the Award Winning GMC Sierra, we have the selection and customer service to make your buying experience COMPLETELY SATISFIED. If you are in the market for the All New Buick Regal, Award Winning Buick LaCrosse, or the Buick Enclave we offer you a luxury experience that can't be topped. We welcome you to the McKinney Buick GMC family and look forward to serving you.
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3950 S Central Expy

Mckinney, TX

75069

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Showing 919 reviews

April 04, 2026

Dealer did not listen to what I wanted and showed me different trim levels and years than I asked for. They tried to sell me a vehicle I didn’t want. When the vehicle that I ordered came in they said to More

by zinger65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I forgot it’s been months ago now.
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Apr 10, 2026 -

McKinney Buick GMC responded

We acknowledge your feedback and understand your frustration. Your experience highlights areas where we can work to improve. We would appreciate the opportunity to discuss your concerns further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work toward a better resolution.

April 04, 2026

The staff at the service department are always friendly, professional and helpful. During this visit Randy was exceptional, keeping me posted on my vehicle status, acquiring a ride for me and making sure I More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 10, 2026 -

McKinney Buick GMC responded

We are happy to hear about your wonderful experience with our service team. Your comments about the friendly and professional approach our staff takes really means a lot to us. It sounds like Randy went above and beyond to keep you informed about your vehicle and ensure you had transportation while you waited. We truly value customers like you who take the time to recognize outstanding service. Your feedback helps us continue providing the exceptional care that every customer deserves.

April 04, 2026

Good service visit today at McKinney GMC/Buick. My advisor, Randall, was excellent. Thorough, good communication, and friendly. More

by mike
Recommend Dealer
Yes
Employees Worked With
Randall
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Apr 10, 2026 -

McKinney Buick GMC responded

We are overjoyed to hear about your positive experience with our service team. It sounds like you received the thorough and friendly support that every customer deserves. Your feedback about the excellent communication and overall quality of service truly means a lot to us. We take pride in having knowledgeable team members who go above and beyond to make each visit a great one. Thank you for taking the time to share your experience.

April 04, 2026

Service guy was cool and made sure i had a ride home since i had to leave my truck. Didnt like the tracker on it wasn’t even working but they did text me to let me know service was done More

by jets7638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
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Apr 10, 2026 -

McKinney Buick GMC responded

We are grateful for your positive feedback about your service experience with us. It's wonderful to hear that our service team member provided excellent care and ensured you had transportation home while your truck was being serviced. We understand your frustration with the service tracker not functioning properly, and we appreciate you bringing this to our attention. We're glad our team was able to keep you informed through text updates when your service was completed. Your experience matters to us, and we're pleased we could take care of both you and your vehicle.

April 03, 2026

Service department is not very attentive to customers. Had an appointment time and the service advisor was out to lunch when I arrived. Excessive wait times and expensive for the service performed. Paid More

by mario.giacchino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name. Possibly Randy
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Apr 10, 2026 -

McKinney Buick GMC responded

Thank you for sharing your concerns. We understand your frustration. Your feedback helps us recognize where we can work to improve our processes. We take your concerns seriously, and we value your honest feedback. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your concerns further and work toward a resolution.

April 03, 2026

They are very professional and nice. Treat the customer with the almost respect. Sevice department give A 1 service. More

by vic33shel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Apr 10, 2026 -

McKinney Buick GMC responded

We are delighted to hear about your positive experience with our team. Your kind words about our professional approach and respectful treatment mean so much to us. It's wonderful to know that our service department provided you with top-quality care. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to serve you with the same level of excellence.

Apr 10, 2026 -

vic33shel responded

Service Department especially my advisor Chis put customer needs first.

April 03, 2026

This dealership has been excellent in caring for my car. They keep me well informed, don't do anything without consulting me first. I feel they are fair and honest with me. Other than routine maintenance my More

by kybaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 07, 2026 -

kybaca responded

Thanks for the great service!

Apr 10, 2026 -

McKinney Buick GMC responded

We are pleased to hear about your wonderful experience with our service team over the past four years. Your trust in our care for your vehicle means everything to us. We're delighted that our communication approach, including keeping you informed and consulting with you before any work, has made you feel valued and respected. It's wonderful to know that our text messaging system and comfortable waiting area have enhanced your visits with us. Our team takes pride in being knowledgeable and approachable, and your kind words about their expertise and friendliness truly brighten our day. Thank you for choosing McKinney Buick GMC for your automotive needs and for taking the time to share your positive experience.

April 02, 2026

Took my 2024 Buick Envision for 15,000 miles check & oil change. Chris promptly greeted me & had me checked in & settled in the waiting area quickly. The waiting area was clean & comfortable. Service was More

by Batgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 10, 2026 -

McKinney Buick GMC responded

We are excited to hear about your wonderful experience. It sounds like Chris provided you with excellent service from the moment you arrived, getting you checked in efficiently and ensuring you were comfortable in our waiting area. We're pleased that the service was completed faster than expected and that you found our facilities clean and welcoming. Your satisfaction means everything to us, and we truly appreciate you choosing McKinney Buick GMC for your vehicle's maintenance needs. We look forward to serving you again in the future.

April 02, 2026

Professional, good communication. Efficient Service personnel knowledgeable. Chris Elliott helpful and kind. Service completed sooner than expected More

by Gamsite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Elliott
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Apr 10, 2026 -

McKinney Buick GMC responded

Thank you for your wonderful feedback about your experience. We're delighted to hear that you found our team professional with excellent communication throughout your visit. It's wonderful that you experienced such efficiency and that our service team demonstrated the knowledge you needed. We're especially pleased that your service was completed ahead of schedule - we know your time is valuable. Your recognition of our team's helpful and caring approach means so much to us. We truly appreciate you taking the time to share these positive thoughts and look forward to serving you again in the future.

April 01, 2026

There have been a few issues that I have had here but Since I started working with Chad Peterson I have had zero issues and great service! More

by Pwburgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Peterson
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Apr 10, 2026 -

McKinney Buick GMC responded

Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback about how your service has improved over time. It's wonderful to hear that you're now receiving the excellent care you deserve and that your recent experiences have been consistently positive. Your satisfaction means everything to us, and we're grateful for your continued trust in our team. We look forward to providing you with the same high-quality service in all your future visits.

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