McKinney Buick GMC

Amanda in service is the only reason I come here. She is the best and her technicians are also fantastic! She is the best and her technicians are also fantastic! More

Service visit for warranty work was excellent. They kept me well informed and the work was done well. They kept me well informed and the work was done well. More

Customer Service is outstanding! I'm always treated like I'm the #1 Customer. My advisor was Amanda and she is the BEST! Thank you I'm always treated like I'm the #1 Customer. My advisor was Amanda and she is the BEST! Thank you More

Customer service in the service department was horrible. Damaged the vehicle just putting a battery in it and I had to push for a resolution and then was made to feel like I don’t spend enough to get qualit Damaged the vehicle just putting a battery in it and I had to push for a resolution and then was made to feel like I don’t spend enough to get quality service because as I was told well all i have ever had done at your facility is a battery replacement. More

We’ve been buying our cars and receiving maintenance from McKinney Buick GMC for years. The service is always top notch and efficient. McKinney Buick GMC for years. The service is always top notch and efficient. More

As always, great and timely service. Staff is always professional and straight forward. Worth the hour drive. Staff is always professional and straight forward. Worth the hour drive. More

I had my car serviced there for the first time. I set up my appointment through My Buick app, which was simple, but when I got to the dealership, there was no record of my appointment. Luckily, I w I set up my appointment through My Buick app, which was simple, but when I got to the dealership, there was no record of my appointment. Luckily, I was still able to drop it off, but what was the point of doing everything online ahead of time when I had to do it there, anyway. The work took a few days, but had been told it would take 24-48 hours for the diagnostics to be ran. After two days, I hadn’t heard anything and had to call for an update. My service person didn’t have an update and had to get with the technician and said he would call right back. Another 24 hours later, I got the call it was done. I dropped it off Monday morning and didn’t get a proactive call until the work was complete on Thursday! The work seems to all be fine, except the mud on the floorboards. I’m probably going to keep looking around for another place. This is a new car, and I’m coming from always working with Crest the last 10 years. Maybe I’m spoiled, but they were amazing. I’d go back if I could. More

In general, appears to be a nice dealership. Came here to service my car for it's first maintenance and they performed the service fairly quickly. My only feedback is that when I walked into the Came here to service my car for it's first maintenance and they performed the service fairly quickly. My only feedback is that when I walked into the service room (where the employees are stationed behind their computers in a long row) not a single person acknowleged my presence. As a new customer gettingy first service this was a little bit frustrating. Stood there just hanging around and looking at the various employees purposely not make eye contact and continue doing their jobs until a nice female employee came out from another office and asked if I was helped. Her customer service was fine, but it would've been nice to be greeted immediately so that I know I'm acknowledged and that someone would be right with me. Without the greeting I'm left thinking if anybody knows I'm there and if anyone is going to help me. More

McKinney Buick GMC is where I have taken my 2018 Yukon Denali for service. The Service Department can be a hit or miss depending on what type of service you are getting done. They have been on top of serv Denali for service. The Service Department can be a hit or miss depending on what type of service you are getting done. They have been on top of service problems repairing and taken care of my service issues and needs. If I felt the work was not addressed properly they would correct it immediately and make sure the repairs were completed correctly. They have taken the time to make sure that things are done properly and in a timely manner. I will continue to take my Yukon to McKinney Buick GMC for my service issues in the future. More

Very Nice, clean, excellent Customer Service! Would definitely recommend to friends & Family for sales and service Would definitely recommend to friends & Family for sales and service More