McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale - Service Center

Absolutely the worst customer service I have ever had. Of any kind of business. Made an appointment for 7:45am on Thursday 11/2/2023. I dropped it off the night before. The appointment was to have the oi Of any kind of business. Made an appointment for 7:45am on Thursday 11/2/2023. I dropped it off the night before. The appointment was to have the oil changed, tires rotated and a fluid leak looked at. Did not receive an communication from the dealer regarding The vehicle other than a text stating I can text them back if I had any questions. I had to text them back twice with no answer, I had also called them twice , the receptionist at the dealership answered both times and transferred the call back to the service department nobody ever picked it up either time. So at 2 o’clock I went by the dealership to check on the vehicle. Was told that they had to order a part. I asked why nobody had called and told me about it. And basically got no response from the service advisor that was I was dealing with. Very rude!! So I asked if I could take my vehicle and they told me sure, I asked what I owed they said nothing I said I should owe for the oil change and tire rotation. They told me it had not been performed . I took the vehicle to another dealership to have them look at it to change the oil and rotate the tires. They called me back that they told me that I needed a gasket for the fluid leak I had asked them about. Which was not the same thing that the first dealership had told me was wrong with it. Would absolutely not recommend anybody ever take the car to the dealership or purchase anything from them ever More

I always have a great experience getting my vehicle serviced here and feel well taken care of! serviced here and feel well taken care of! More

Did 5k of repairs only for the parts to fall off 2 weeks later causing over 1500 dollars worth of damage. Ivan wouldn't call back and can't get a response from anyone there now. Avoid at all cost. It will d later causing over 1500 dollars worth of damage. Ivan wouldn't call back and can't get a response from anyone there now. Avoid at all cost. It will destroy your car and you will have to pay to do it! More

Ivan, is great to work with he will do whatever he can to help you, but their technicians do not go the extra mile to make sure what you bring your vehicle in for is fixed took my truck in for front end alig help you, but their technicians do not go the extra mile to make sure what you bring your vehicle in for is fixed took my truck in for front end alignment had the tires rotated and it still pulls to the right. I have to make another appointment so they can try to locate the problem or relearn the front end again More

I was not happy with my recent service. Even though I made an appointment for a specific timeslot, I was just "in line" and my diagnostic was not completed until 24 hours later; I had to l Even though I made an appointment for a specific timeslot, I was just "in line" and my diagnostic was not completed until 24 hours later; I had to leave my car overnight with no promise of when it would be complete. I had told the service department that I would need a vehicle by noon the following day. I had to text several times for updates. When they finally indicated at the 24 hour mark that I would need a hose to fix the "check engine light" error, they said they wouldn't be able to complete that until the next day, taking me out to 2.5 days without a car, and still no promise of what time it would be complete. I gave up and told them I needed a vehicle and would have to schedule to have the new hose installed some other time. They said "well that will put you at the back of the line". This is unacceptable. If you don't honor appointment times, why bother making appointments? More

Dealership has been very good experience, Brandon is great to work with and waiting area is great great to work with and waiting area is great More

I drive from Dallas, Texas to McLarty Daniel to have my Ram 2500 truck serviced because the dealership is second to none! Customer service combined with fair pricing is so important and hard to find in Ram 2500 truck serviced because the dealership is second to none! Customer service combined with fair pricing is so important and hard to find in any industry yet McLarty Daniel seems to have found the perfect balance. My service advisor is Toby Myers and his level of professionalism and communication along with a great personality is a refreshing change and is the reason that I make the drive from Dallas to Springdale! I truly can’t say enough great things about this dealership and Toby Myers! More

Ivan who handled my issues on my truck was patient respectful and kept me up to date on how truck was being serviced respectful and kept me up to date on how truck was being serviced More

They listen well to problem and wrote it down. Appreciated the text ability on my phone they left new battery installed for couple days week end to be sure alernator to be sure it was not the prob Appreciated the text ability on my phone they left new battery installed for couple days week end to be sure alernator to be sure it was not the problem and they picked me up so I could get my van. It now drives smoothly and starts every time and surges powerfully. I am very satisfied with services.. More

Was extremely satisfied with my service today! I had an early appointment and everyone was there and began right away. Great communication all around. Ivan Pina gave me excellent service; he even I had an early appointment and everyone was there and began right away. Great communication all around. Ivan Pina gave me excellent service; he even remembered something I had forgotten. I was impressed. The whole crew were gracious through the day! More