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McLarty Daniel Chrysler Dodge Jeep Ram of Bentonville
Bentonville, AR
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,258 reviews
June 29, 2016
The famous McLarty "Oh, we forgot to tell you..." When I called to schedule the 20k mile maintenance on my Jeep Renegade, I asked what the service would require and was told it would just be an oil ch When I called to schedule the 20k mile maintenance on my Jeep Renegade, I asked what the service would require and was told it would just be an oil change and tire rotation. When I arrived for the service appointment, I was told "Oh, Jeep requires a brake system flush at 20k miles" plus changing out the cabin filters, almost $200 more than just the oil change and tire rotation. My ex had previously purchased a truck from them and I had forgot how they always said "Oh, we forgot to tell you..." every time we took the truck in for servicing. As this is my first Jeep, I had them do the additional service. They made sure they did the brake system flush for $129.95, but guess they didn't think that Jeep's requirement to change out the cabin filters was necessary. I will no longer take my Jeep there for servicing due to this type of business practice. Oh, and the fact that they don't do a complimentary wash and vacuum of the vehicles like most other dealers is another negative as well. They don't give a crap about you as a customer, you're just another sale at the register to them. More
by Unhappy Renegade
Employees Worked With
Chris Johnson
June 25, 2016
Frustration beyond belief I took my Jeep in because of the engine light being on and was told that they would turn it off and if it came back on to call and get it in. Well it I took my Jeep in because of the engine light being on and was told that they would turn it off and if it came back on to call and get it in. Well it came on again and so I got it in first thing Monday morning. When I called to schedule the appointment I asked if I could get a loaner car and was told that they don't lend cars if the work would only take 1-3hours and I was ok with that. Once I got to the dealership for my appointment 5days later I was informed it may be longer than expected so I then asked if I could get a loaner car and was told they didn't have any. I was then taken to my parents house to wait and two hours later I get a call telling me what was wrong with my car and that they had to see if it was under warranty. After three more hours of waiting I had to call them to see what was happening to my car so I was informed that my car was still under warranty and that I wouldn't get it back until the following day in the evening so then I asked if there was a loaner car available so I could make it to work and was told that I would receive a call back shortly. 30minutes passes and so I call back and ask again and they told me they will find out so I said "ok. I will be there in 15minutes." So I get to the dealership and ask to speak with Alex who I have been dealing with the whole time so I can see about getting a car to drive. I then was informed that he was out to lunch. At this time I was frustrated because firstly of all the run around and BS they gave me and I did not receive a clear answer also I felt like I wasn't high priority enough to receive any customer service what so ever. One last thing after getting a car from my dad and getting to my house I received a call after 30minutes saying they have a loaner car for me. I was very displeased with the lack of customer service I was given and I was frustrated with the fact I felt like I was a nobody and that I didn't deserve an actual answer. You have lost my future services. More
by Steve25
Employees Worked With
Alex
June 25, 2016
Great customer service. I was on a tight schedule on a Saturday morning. They got my jeep right in for a oil change. Love having coffee and a cookie to go. Good, friendly peo I was on a tight schedule on a Saturday morning. They got my jeep right in for a oil change. Love having coffee and a cookie to go. Good, friendly people. More
by babyray
Employees Worked With
C. Welgton
June 19, 2016
Recall Recently bought my wife's dodge dart brand new at this dealership from Mickey in sales, great guy and didn't steer me wrong while looking for the perf Recently bought my wife's dodge dart brand new at this dealership from Mickey in sales, great guy and didn't steer me wrong while looking for the perfect car for the wife..she loves the blue. Had a recall on its psm (kept shutting down on her) came in and dropped it off had it repaired in a short time later. The service writer assured me every step of the way and we're nice as could be. All in all I'd same great experience More
by MatteHarley97
Employees Worked With
Mike Wilmoth, Mickey Webb
June 12, 2016
Great Customer Service Alex Aguilar was the Service Advisor and Mic was the mechanic, I asked him a several questions Mic did not mind at all it was right at closing on a Fr Alex Aguilar was the Service Advisor and Mic was the mechanic, I asked him a several questions Mic did not mind at all it was right at closing on a Friday . I will be here again to have my 2015 Ram truck serviced . More
by Doreen
Employees Worked With
Alex Aguilar,Mic
June 12, 2016
Service Good, friendly service. Chris Johnson is to be commended for his desire to make sure this customer was well satisfied. Inviting environment and the co Good, friendly service. Chris Johnson is to be commended for his desire to make sure this customer was well satisfied. Inviting environment and the cookies were good. More
by Rev. Dale Hayford
Employees Worked With
Chris Johnson
June 08, 2016
Oil change I was able to make an appointment quickly for the time most helpful to my own schedule. Once I arrived, my truck was admitted for service almost immed I was able to make an appointment quickly for the time most helpful to my own schedule. Once I arrived, my truck was admitted for service almost immediately and I waited for it to be completed. Alex let me know as soon as it was finished and I was on my way. The service personnel that helped me with my truck service today were Mike Wilmoth and Alex. I couldn't be happier with their time and attention. More
by Ilovemydodge
Employees Worked With
Alex Aguilar and Mike Wilmoth
June 07, 2016
Service d my Ram truck at Mclarty Daniels dodge dealership. Did a wonderful job. Could not ever tell they ever did anything to my truck. Love their work d my Ram truck at Mclarty Daniels dodge dealership. Did a wonderful job. Could not ever tell they ever did anything to my truck. Love their work More
by Kolby
Employees Worked With
Alex
June 06, 2016
2016 Jeep Renegade Above Expectations! Kyle was awesome. I was not sure if I wanted to buy a vehicle when I first went to the dealership, and due to the face that I cann Above Expectations! Kyle was awesome. I was not sure if I wanted to buy a vehicle when I first went to the dealership, and due to the face that I cannot drive a standard it made it hard to pick out a vehicle. Kyle walked around with me until we found the perfect vehicle that suited me. I couldn't thank him enough! Glen was awesome as well! He helped me get an awesome payment on my Jeep. Super Friendly. He went above and beyond as well to make sure I left a happy customer with a new vehicle! Thanks! I love it! Definitely Recommend these two! More
by Cassiebugg1
Employees Worked With
Kyle Clark, Glen Gibbs
June 02, 2016
Above expectations They were willing to work hard with what we were looking for and very accommodating to our work schedules when it came time to complete documentation. They were willing to work hard with what we were looking for and very accommodating to our work schedules when it came time to complete documentation. More
by Cf81
Employees Worked With
John McNail, Marcus Whitmore
