McLarty Nissan of Little Rock

sorry service. slim slam operation. daughter bought 2008 titan use and drove off lot with 2 front tires bald on inside and bad front end? they did the align with parts at nc. but 2 front tires im sorry. tru titan use and drove off lot with 2 front tires bald on inside and bad front end? they did the align with parts at nc. but 2 front tires im sorry. truck was never look at before it drove off lot .. Bad from front to rear on np More

I would not recommend this dealership because at the expense of its bottom line it does not appreciate its long-term customers, utilizes employees who have (or exercise) little common sense and apparent expense of its bottom line it does not appreciate its long-term customers, utilizes employees who have (or exercise) little common sense and apparently only responds to complaints when it receives one directly from Nissan (no doubt because it's hoping customers will not exercise the energy going directly to Nissan). I purchased a certified used car from this dealership in April 2010. Three months later, my alternator went out. When I returned to the dealership to have it replaced, I was told by the used car sales manager at the time that though there was nothing wrong with the battery, they were going to replace it just to be on the safe side as the alternator and battery work in conjunction with each other. Two days ago, approximately 1 year and 4 months later -- well within the traditional warranty period of 2 years provided by ANY RETAILER ON ANY CAR BATTERY SOLD, my battery died. When I returned to this dealership yesterday for replacement, I was told by a service representative that the battery replacment would not be covered by the warranty because it provided a one-time only replacement and I'd already had one battery replaced. Ridiculous given that the first replacement at 3 months should not have been necessary - esp. at the expense of my warranty's one-time only replacement provision. Therefore, I of course expected the dealership to step up to replace the battery at its own expense (which is what should have occurred the first time they replaced the battery), so I spoke with Kevin Richardson, one of the used car sales managers. After I cut short his intended explanation to me of how my habits may have caused the battery to fail in such a relatively short time, he finally went and spoke with the service department on my behalf and returned to advise that they once again denied coverage for the battery replacement. I left without having the battery replaced and immediately contacted the Nissan One-to-One Center (that conducts customer service surveys for the service centers) as well as the consumer affairs department at the Nissan national office, lodging complaints with both. This afternoon I received a phone call from the service manager at the dealership who after initially offering me the token free oil change, did offer to reimburse my expenses related to purchasing and having installed a new battery yesterday at another facility. However, while I appreciated his effort to right the wrong that occurred yesterday, clearly this dealership responded to my complaint only because I had to exercise the frustrated effort of contacting Nissan directly. Yesterday the North Point Nissan dealership employees were not at all concerned with my complaints and level of frustration with their glaring lack of common sense and/or unwillingness to recognize their responsibility in the issue that arose. As a result, yesterday I was forced to waste additional time and money having yet another service center replace the battery that North Point should have been decent enough to replace while I was at their center, which clearly did not occur. I have little time and even less money to waste; therefore, I expect a much higher level of customer service from entities that I patronize - esp. on a regular basis. I am very disappointed with North Point Nissan, and I will no longer be a returning customer. More

I love North Point Nissan, everyone there is nice and courteous. Tim Hatley is one of "THE BEST" salespersons that I have ever met. I can see him working in higher positions at Nissan. This is the second courteous. Tim Hatley is one of "THE BEST" salespersons that I have ever met. I can see him working in higher positions at Nissan. This is the second New vehicle that he has sold to me and my Hubby. I appreciate all that he has done to make my family happy about our car buying experience. Businesses need more people like Mr. Hatley!!!! More

We had a good experience with Dealership and love the Nissan Rogue. We would purchase there again. Over all great experience. Would recommend to someone else. Nissan Rogue. We would purchase there again. Over all great experience. Would recommend to someone else. More

Great salesmen!!! Had some trouble with the detail, ended up replacing some damaged parts. Tim Hadley and the sales management took care of it. I would recommend this team to anyone. ended up replacing some damaged parts. Tim Hadley and the sales management took care of it. I would recommend this team to anyone. More