McLoughlin Chevrolet - Service Center

Efficient The entire staff that I interacted with were friendly, polite, and professional in their handling of my concerns. When redeeming my rewards Todd and C The entire staff that I interacted with were friendly, polite, and professional in their handling of my concerns. When redeeming my rewards Todd and Charmaine helped me through the process. More

Great service department! Rated my visit to this dealer excellent because they (especially Don Cohen) did everything I needed done quickly and courteously. Thanks, Don. Keep up Rated my visit to this dealer excellent because they (especially Don Cohen) did everything I needed done quickly and courteously. Thanks, Don. Keep up the good work! More

Service experience 2 hours for an oil change and tire repair seems like a long time. Everything else was fine. Waiting room nice. Great they allow my golden retriever 2 hours for an oil change and tire repair seems like a long time. Everything else was fine. Waiting room nice. Great they allow my golden retriever to wait with me inside. More

Oil change Easy to make an appointment for oil change and done in a timely manner. Wondered why my car was not washed? Friendly employees to deal with. Easy to make an appointment for oil change and done in a timely manner. Wondered why my car was not washed? Friendly employees to deal with. More

In & out Personal, friendly, fast and efficient. Cost effective, better than the "quick change" places. Took the time to be friendly yet was still done in les Personal, friendly, fast and efficient. Cost effective, better than the "quick change" places. Took the time to be friendly yet was still done in less than an hour. More

At least they have WiFi. The service experience is always awkward. I paid for a service plan to include oil changes, and they don't keep track of these at all, so I have to b The service experience is always awkward. I paid for a service plan to include oil changes, and they don't keep track of these at all, so I have to bring in the coupon book to avoid the argument every time trying to convince them that they sold me this contract and ought to have some kind of record. More often than not, the person I'm talking to is bored and unfriendly. The latest visit took up my entire morning even though I had an 8:30 appointment and arrived 10 minutes early. When I tried to ask why it was taking so long after only one update about 2 hours in to up-sell me, it took awhile to get someone's attention. Then it turned out they were planning to wash my vehicle and hadn't gotten to it yet. I was baffled, and the service advisor at least asked me if I wanted to wait for the wash (which it seemed was free but was never offered and this was my third oil change). No, I wanted to get out of there after waiting three and a half hours. I even had to ask a lot of questions to get any comment on the additional inspection I requested. The previous two oil changes were more uneventful, except for the problem with them not having any knowledge of the service plan I bought there. I checked the plan and it specifies that service has to be done at that dealer, or I would gladly drive to a different one to get the oil changes I paid for. More

Amazing service Had to take my baby (GMC Envoy) in for a check engine light and we determined it could be a simple fix to possibly needing to part ways with my car. T Had to take my baby (GMC Envoy) in for a check engine light and we determined it could be a simple fix to possibly needing to part ways with my car. To our luck it was a simple fix. The crew was quick and efficient. The entire staff was very nice and best of all...they knew we were there just to get my car fixed and didn't pressure us to look at purchasing a new vehicle which was nice. We talked cars/trucks while we waited to pick up my car. We came in the day before just looking at what options we had IF we did have to part ways with my car and talked with Dave in sales. Today when we picked up my car he approached us congratulating us on the good news and how he was happy for us. Not normally how a dealership operates. John was great to us from start to finish. Super friendly and down to Earth. Thank you for putting my worries at ease and helping me keep my baby on the road even longer. More

Oil change tire rotation For my oil change and tire rotation it didn't take long at all, plus they also did a vehicle inspection and made sure all my fluids were at appropriat For my oil change and tire rotation it didn't take long at all, plus they also did a vehicle inspection and made sure all my fluids were at appropriate levels. More

Nail in tire John Orlowski was great start to finish. Accommodating and kind. An asset to your business. My only issue: I bought the car 3 months ago from t John Orlowski was great start to finish. Accommodating and kind. An asset to your business. My only issue: I bought the car 3 months ago from this location. The sales staff up sold me on a tire and wheel warranty. When presented with the $15 bill for tire repair at the cashier I asked about my warranty. The woman at the counter asked if I brought the paperwork with me. I had not. She said without it she would not know which company to contact. Basically a No. Here’s my take: I can easily afford the $15. Can McLoughlin service afford the good will? Take a tip from Mr. Orlowski. Treat your customers like family. A simple “let me look in your file” would have gone a long way. More

Service work Everything was done in time and as expected....very nice. Quick and easy to drop car off and have it finished on time...thanks Mcloughlin Chevrolet Everything was done in time and as expected....very nice. Quick and easy to drop car off and have it finished on time...thanks Mcloughlin Chevrolet More