McLoughlin Chevrolet - Service Center

Prompt, courteous service and a very nice waiting room. I was a little concerned that I was the only one masking up, among customers and staff. But that isn't really a service dept issue. (I was in the last was a little concerned that I was the only one masking up, among customers and staff. But that isn't really a service dept issue. (I was in the last week of July 2021.) I used a coupon to get a free car wash with my service request, which was done well. More

Great service snd terrific customer service at Mcloughlin Chevrolet! Definitely my home for all my Chevy needs!! I’ll buy my next Silverado here for sure. Chevrolet! Definitely my home for all my Chevy needs!! I’ll buy my next Silverado here for sure. More

There is a reason why I keep coming back to the same spot everyone there is nice and always take good care of me especially Kayla everyone there is nice and always take good care of me especially Kayla More

Thank you all for the excellent customer service. Very Thank you all for the excellent customer service. Very quick and AC runs great. I will send all my friends and family to this location Thank you all for the excellent customer service. Very quick and AC runs great. I will send all my friends and family to this location More

Over all everything was good it’s just when I got in my truck and started it found out that the hood was left open. truck and started it found out that the hood was left open. More

The service advisors are great to work with. The service department as a whole though is subpar. There should be loner vehicles available and offered if the service is expected to take a good couple of hour department as a whole though is subpar. There should be loner vehicles available and offered if the service is expected to take a good couple of hours to complete. When done, expect your vehicle to be covered in grease prints and no explanation of the details or findings of your service. More

This was an awful experience. I took my Chevy Cruze in to have the thermostat replaced because of the code the car showed. They wanted $100 to diagnose what the code meant. I asked if the diagnostic price to have the thermostat replaced because of the code the car showed. They wanted $100 to diagnose what the code meant. I asked if the diagnostic price would be used towards the repair and was told not all of it and it depends. I told them to go ahead anyway and they replaced the thermostat for $529.14. This included replacing coolant. The repair was completed on 07-05-2021. On 07-09-2021 my son drove to drop off bottles and the went to the gym. This was the first time the car was driven since the repair and white smoke came from under the hood. He opened the hood and a liquid was spraying from near the repair. We let it cool down and then added coolant and took it to another mechanic. When he looked at it there was oil in the coolant, oil in the reservoir, the hoses were soft instead of hard. He told us we had at least a blown head gasket and perhaps worse. Moreover, we were told that there was no way they had not seen the oil as it was in all of the area they had worked on and it would have taken a while to soften the hoses. If they had actually done a diagnostic they could have told me I had a bigger problem and I could decide what to do. They could have even fixed the thermostat and said oh by the way there is oil in the radiator. Instead, they took the $529.14 to replace a thermostat and did not even mention anything in the notes. The only other option would seem to be that maybe the thermostat was defective and caused the head gasket issue. Either way this was an awful experience. More

McLoughlin Chevrolet, service team has always been very responsive to my needs on my 2015 Silverado. They do not try to sell me more than is needed, but keeps me informed of future service needs. Recentl responsive to my needs on my 2015 Silverado. They do not try to sell me more than is needed, but keeps me informed of future service needs. Recently I had an urgent "service engine" light that needed addressing and we were just leaving on vacation; they were quick to get my truck in and out ahead of their estimated time frame More

Easy in and out process. Good communication. Everyone was pleasant and helpful. Offering a car wash would be a plus. Will come back again for my service needs. pleasant and helpful. Offering a car wash would be a plus. Will come back again for my service needs. More

We were traveling and are pickup started shutting down called the dealership and they got us in and got are pickup repairs done 👍thank you called the dealership and they got us in and got are pickup repairs done 👍thank you More