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McMullen Ford- Council Bluffs
Council Bluffs, IA
1,573 Reviews
From before you even walk into our showroom to long after you drive home, all of our customers here at McMullen Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.
It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms.
From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at McMullen Ford cover your automotive needs.
The service never stops once you visit us here at McMullen Ford. There's never been a better time to drop on by at our dealership here in 3401 South Expressway Council Bluffs, Iowa. We're very much looking forward to it
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,573 reviews
January 10, 2013
McMullen Ford is the worst dealership in the area. We were interested in purchasing a SUV, the dealer Bob was very demanding, and straight forward, with no interest in actually selling the car. When we w were interested in purchasing a SUV, the dealer Bob was very demanding, and straight forward, with no interest in actually selling the car. When we were greeted with the finance manager they were eager to take our information to get the deal underway. But, as it turns out they are very lazy at returning calls and getting forms mailed. Within that time we got a call from another dealer (Performance Ford they are wonderful!!) and they were able to offer us the same type of SUV with small cosmetic differences but almost $3000 cheaper. So as we began to make a deal with Performance Ford, we respectively called McMullen Fords' dealer Bob to decline the offer they had made with us or to see if they could beat the price. Bob, the sales man, basically told off my husband and YELLED "I thought we had a deal, go with them then!!!!!" and hung up on my husband (beyond words, so rude ) We were speechless that as a car saleman that McMullen Ford employed could be so rude and disrespectful!!! Long story short, Bob the saleman from McMullen Ford did call back and apologize for his outburst; saying "You just caught me at a bad time, but I'm still mad at you" It is insane that a person of customer service would act this way to a potential buyer. Overall McMullen Ford is the WORST dealership in the Omaha/Council Bluffs area and will never go back or recommend to anyone. IF YOU WANT A GOOD DEAL THAN GO TO PERFORMANCE FORD IN OMAHA,THEY ARE WONDERFUL!! MCMULLEN FORD IS THE WORST!!!! More
by tgaston1983
Employees Worked With
Bob (car sales)
Helpful January 27, 2012
In general, not the most positive experience I have had at a car dealership. Many aspects of this transaction were not up to Ford standards, a certified used car should be inspected so that these issues, at a car dealership. Many aspects of this transaction were not up to Ford standards, a certified used car should be inspected so that these issues, that we had, do not occur... More
by mhoefer
Employees Worked With
ron
October 27, 2006
This is an excellent dealership. Randy-in service takes the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I a the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I always feel welcomed at McMullen Ford. There is not a better dealership than this one. Satisfaction is job #1 with them. They stand behind the sale of the vehicle and continue making sure satisfaction is complete. More
by ElaineBlick
Employees Worked With
Randy
