McMullen Ford- Council Bluffs

They treat you with respect and give a good deal, too! I went to check out a vehicle they had advertised as I was very much interested in buying it. They treated me with utmost respect. They also gave me a I went to check out a vehicle they had advertised as I was very much interested in buying it. They treated me with utmost respect. They also gave me a deal that was very hard to ignore. Though my reptile brain took over, and I ended up not buying it, Tim Mangiameli and his boss, a gentleman whose name I could not get, changed my perception of a car dealership. Would highly recommend and I will be doing business with them. More

Air conditioner repair I took my 2005 Ford F-250 diesel to McMullen to correct an air conditioner problem. I was charged over $3,000 to replace the air conditioner compresso I took my 2005 Ford F-250 diesel to McMullen to correct an air conditioner problem. I was charged over $3,000 to replace the air conditioner compressor, ball joints and other miscellaneous items. The dealership was closing as I drove away so I could not return. Furthermore, I took the truck on an extended trip the following morning. I quickly realized McMullen had not fixed the air conditioner problem (but they were happy to take my money). I filed a complaint and McMullen called pressuring me to return. I told them I had been cheated by them once and was not at all inclined to return to be cheated again. The air conditioner still doesn't work. I would like McMullen to actually perform the repair I went to them for in the first place. But of course they want to charge me again for work they should have performed originally More

A very good experience Our car buying hunt was getting rather frustrating until we went to McMullen Ford and started working with Rick Ham. He gave us a very good deal on a Our car buying hunt was getting rather frustrating until we went to McMullen Ford and started working with Rick Ham. He gave us a very good deal on a car that suits us perfectly. When we finished up the paperwork and got into the car Rick was right there and walked us through all the bells and whistles to make sure we were comfortable. He was very patient throughout the entire process and believe me, with us it was a process! When we are ready to trade again we will certainly come back to deal with Rick and McMullen Ford. More

Terrible service There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almo There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almost 75 days before my first follow up and they said they would have to check with the dealership, or the bank. They never took ownership of the situation and just pointed fingers. not I'm waiting for them to "follow up with me." I will never use this dealership again. More

Easy to work with Rick worked hard to find the car I wanted and to find any possible rebates. He is a great guy to work with, I would definitely go back to get another Rick worked hard to find the car I wanted and to find any possible rebates. He is a great guy to work with, I would definitely go back to get another vehicle from him!! More

Wonderful Salesmenship I put in an online request and Rick called me. Found the car I wanted with the addons I requested. Went on a 30 minute test drive, he made sure we tes I put in an online request and Rick called me. Found the car I wanted with the addons I requested. Went on a 30 minute test drive, he made sure we tested all types of roads. Worked tirelessly trying to get me a lower price with a higher price for my trade in! 1K more than other Ford dealerships offered! I would definitely recommend him for anyone looking to buy a new or used car. More

Ford F-150 I dislike the car buying experience but when I went to McMullen Ford I was greeted by RIck, a salesmen who was personable and fun to deal with. He sof I dislike the car buying experience but when I went to McMullen Ford I was greeted by RIck, a salesmen who was personable and fun to deal with. He softened the typical grueling car buying experience and made it quick and painless. I found a great truck for a fair price. My finance officer...she was incredible and made that process the best experience I ever had, she also was funny, intelligent and trustworthy. I plan on buying my next vehicle at McMullen Ford!!! More

From the time I pulled in everyone was helpful and nice It was the best experience I had when I bought the Ford Taurus . Everyone that I talked with was friendly and really knew there jobs. I want to say It was the best experience I had when I bought the Ford Taurus . Everyone that I talked with was friendly and really knew there jobs. I want to say great job to the manager for leading such a good team, to the finance what a very sweet lady who really took the time for a good rate for me. The receptions was also very nice and congratulation me after hearing I got the car. And a very Big Thanks To Rick Ham who went above and beyond with everything he did. he done a very good job going over the warranty information, to explaining all the options on the car. you all work good together keep up the great job!!!!!!! Thanks Again for a great experience !!! Mike More

Ruined my new car. I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out and the doors off. They managed to cause body damage to a door (which they were able to fix)... but they destroyed the dash. The dash is wavy and about an inch below where it should be... you can't just see the foam that was hidden by the dash when I took the car in... the dash is now BELOW the foam! I returned the car multiple times for them to correct the problem... each time (after a week) they said it was done... and nothing had changed. The car only came back dirtier and more scuffed up in new places each time. They finally said there was nothing they could do to fix the problem.... that it was a poor design issue by Ford. I am now in my 5th week without the vehicle and 2nd dealership trying to get my pristine new car with 8000 miles to not look like a used, damaged, dumpy, piece of s*%t. There were other issues/problems they said they fixed as well that took multiple tries and 3 weeks to resolve. The whole process has been a nightmare. McMullen Ford sucks. DO NOT TRUST THEM WITH YOUR NEW VEHICLE. More

We fortunately had a good experience during our vehicle purchase (used by fairly new). It was with an experienced sales person Steve who stated who had recently started working at this location. We found purchase (used by fairly new). It was with an experienced sales person Steve who stated who had recently started working at this location. We found the vehicle we wanted to see on the internet, called and did a telephone deal, then bought it. We had a smooth experience in finance and was even able to get the DMV paperwork processed expeditiously so my daughter could take just purchased vehicle to college! I thank God for our transaction...and of the staff who worked with us. More