Mccord's Vancouver Toyota

Best car buying experience I have ever had! I originally went to McCords when I saw a Corolla LE ECO Plus listed on their website. I was helped by Peter Gregg when I got there. We went to look a I originally went to McCords when I saw a Corolla LE ECO Plus listed on their website. I was helped by Peter Gregg when I got there. We went to look at the car and discovered it was damaged and hadn't yet been in to be repaired. Peter assured me that they would still fix the damages for me if I wanted to stay with this car. I was a little too uncomfortable with this, so we went and looked at other vehicles in the same year and price range. We found this gorgeous 2014 Corolla S near the front. Peter has a great planned out test drive that takes about 30 minutes and showcases highway and city driving and parking using the back up cam and incredible turning radius. I don't have the best credit and when they gave me an offer for under $400 a month I was more than eager to get this car! Bryan Gregg (unrelated to Peter) was my finance rep. He was patient, funny, just an all around great person to work with through way too much paperwork. The Toyota Credit services were understaffed today and Bryan let me leave with the new car to go to work. He called me later to inform me that Toyota wanted way more money down because of my credit. These amazing people figured out a deal to knock off 3/4 of what they wanted from the purchase price so I only had to cover the remaining fourth! Their commitment to their customers is amazing and way beyond what was expected to buy a car. Peter and Bryan are McCord's rockstars!!!!! I was not asked to write a review, the excellent service I received prompted me to. More

Avoid this dealership if at all possible!! My husband and I recently purchased a new truck through McCord’s Vancouver Toyota. This truck was a special order that took a few months to get. Prior My husband and I recently purchased a new truck through McCord’s Vancouver Toyota. This truck was a special order that took a few months to get. Prior to ordering the truck my husband talked to the salesman (Michael Furey.) and he gave my husband a trade-in amount for his current truck. When our truck came in we went to the dealership to test drive it. The entire test drive was awkward to say the least. I made small talk with Michael inquiring about his job, his family, etc. Michael did not take a personal interest in us at all. He didn’t ask about our children, our personal lives, he simply talked about himself and proceeded to direct my husband on how to drive (very condescendingly). Yes, some might call it a personality conflict- I would call it poor customer service. Then the fun really began. We sat down with Michael knowing that we would be paying the full MSRP on the truck- there wasn’t room to negotiate on the price because it was a special order truck. We were ok with that- the issue we had was in concerns to the trade-in value. Somehow, in the span of 60-90days the trade-in value of our truck had dropped almost $2k- this was our third (extra) vehicle and the mileage had barely changed (i.e. we rarely drove the trade-in vehicle). Michael said he would talk to his sales manager/used car person to see if there was flexibility in the trade-in value. We went back and forth a couple of times and at one point said, if you aren’t going to honor the trade-in value that you gave us when we ordered the truck then we would like the difference in comped accessories. Michael presented that idea to his sales manager (Rob) and then came back to give us a number for the trade-in. My husband said, “that doesn’t work for us- what about the accessories?” Michael said, “well you can get any of those you like, I can get you the price on those items”. He knew very well that we were asking what Rob said about comping some of the accessories due to the low trade-in value and he was simply jerking us around and being inconsiderate. At this point we said, bring Rob over and we will talk to him directly about the trade-in value. Michael went over to Rob and said something to the extent of, “people always come in here and you think it’s going to be an easy transaction and then it turns in to a nightmare”. This was not what was said verbatim but bottom line- the sales person that was helping us loudly complained about us (the customer) and we could hear him because we were only 20ft away! I was livid, I got up and confronted him about it. I was told that I misheard what was said… that’s not the case. If this truck had not been special ordered we would have walked out of the dealership at this point- my husband and I were both furious. We switched salespersons at that point. Before the new salesperson came over Rob walked over and started talking to us about our trade-in. I don’t know if he was upset with Michael F. over his actions but Rob was puffed up and angry. He pretty much said this is the deal- you can take it or leave it. It was absolutely unacceptable to feel like our business wasn’t worthwhile to the dealership- on top of already receiving poor customer service it was icing on the cake to be talked down to by Rob. After a little back and forth he agreed on a trade-in value that included a comped remote less start as an add-on. At this point it was time to talk with the finance department. Everett was our finance guy and when he came out to bring us to his office he introduced himself to my husband, shook his hand and led us back. Once we were seated in his office I introduced myself and reached across the desk to shake his hand. I asked him point blank, why didn’t you introduce yourself to me when you greeted my husband? He looked uncomfortable; he said I wasn’t looking at him so he didn’t have an opportunity. That was a blatant lie, I was watching him carefully to see if he would treat us equally and introduce himself to both of us. Even my husband noticed that I was completely ignored, I had to take the initiative to introduce myself. It was embarrassing to witness such disrespect in a customer service oriented transaction, was I not worth a handshake and introduction because I was just the wife? That’s how it felt. Lastly, throughout this transaction we were pre-approved with IQ Credit Union- they were our chosen lender. This was discussed at multiple times while we were looking at rate sheets and determining which loan term we wanted. Somehow though, at the end of the transaction I noticed ‘Toyota Finance’ on the loan docs. I pointed it out to Everett and let him know that we were only interested in financing through IQ and that was explicitly clear so I’m unsure where the mistake was made. He said it was an honest mistake because Toyota had the same financing rate and term. Yes, the term and rate may have been the same but it wasn’t an “honest” mistake. The finance department was trying to underwrite our loan through their own finance company probably assuming that we wouldn’t look at the fine print. I requested that he reverse out that transaction and he re-printed the loan docs with IQ Credit Union as the lender. I felt like each point of the car buying process was tinted with poor customer service, sneaky tactics and degrading/condescending behavior. There were a few people along the way that did provide great customer service and they deserve recognition; the final salesperson that we dealt with; Brian Ramsdell, was very kind and efficient and Larissa in the Accessories department was also wonderful and very knowledgeable. Outside of those few people mentioned above I can honestly say that this was by far the worst car buying experience I have ever been involved in. My husband and I are not bad people, we did not raise our voice, we were not rude and we did nothing to deserve the treatment we received. We came to the dealership per-approved with a trade-in that had already been valued- it really should have been an easy and quick process. I cannot in good faith recommend this dealership to anyone looking to purchase a new or used vehicle. I wish it had been a better experience, our transaction at McCord’s is not one that I will ever forget. More

Classic bait and switch scam, do not buy from them! This dealership runs a bait and switch scam. I have been shopping for a Certified Prius for weeks and on 2/6/16 at 8:30PM I found a listing on Auto Tr This dealership runs a bait and switch scam. I have been shopping for a Certified Prius for weeks and on 2/6/16 at 8:30PM I found a listing on Auto Trader for VIN #JTDKN3DU8F0420333, a 2015 Prius Package 2 with 14,601 miles for $14,994 listed by McCord's Vancouver Toyota. I took a screen shot and printed out the ad while using the chat function to set up a viewing at the dealer on 2/7/16 between 11AM and noon. I found the same vehicle advertised at the same price on Cars.com and Kelly Blue Book, and also took screen shots and printed those ads out as well. On 2/7 at 8:30 AM I checked the ads, and they were all still showing the same car at the same price, so my whole family got in the car for a long drive to the dealership. At 10:39AM I received an email from Jeff Williamson, the Internet Sales Manager, letting me know that the car I chatted about last night was available and he would happily help me with my purchase. We pulled into the dealership about 11:30AM and while trying to find the car were approached by a nice salesman. We found the vehicle and started to inspect it while he brought one of our printouts inside to get the keys. When he returned, he informed us that it had "just been sold first thing this morning, somebody took advantage of us and bought it for 14, when it was supposed to be priced at 17". He then tried to steer us to a nearly identical Prius (2015 Package 2 in the same color with 14,248 miles) that was priced at $19,997. We said no thank you, we are here to buy the car we saw advertised and if it wasn't available we would leave. While getting in the car I attempted to call Jeff, who did not answer any of his direct lines. I then called the dealership's general number and spoke with a receptionist, Amanda, who said that Jeff had just walked in and that's why he didn't answer my calls. She then placed me on hold for several minutes while she checked with the Used Car Department, where she confirmed that the vehicle was still available. I said great, we will come over to see the car and meet with Jeff. She said that he and the car would be waiting for me. As I tried to go back into the dealership, the same salesman saw me and asked if I would like to see the other car now, and I told him no, I was just informed that the car was still available and that I would like to speak to Jeff. He informed me that Jeff was not available and brought me to the back counter to speak with Nate, who was with another customer. While waiting, Amanda called me back and said that she was sorry, but the car had been sold. I then spoke with Nate, who was extremely rude and started complaining that they made a mistake on the price and I should never expect to get that car at that price. I only asked him whether or not it was sold as the dealership only opened at 10AM. He pointed to a couple sitting at a desk with a bunch of paperwork and price tags on it stating "$19,997" and said that they were buying it for $17,000 because the dealership compromised with them over the mistake that was only on a Toyota website and not their fault. I said that this was classic bait and switch and showed him my 3 completely different ad printouts from Auto Trader, Cars.com, and Kelly Blue Book, and left. At 8:52PM I checked on Toyota Certified and found the VIN # still listed and used the chat function again, where the representative informed me that the car was available and tried to set up an appointment for me to test drive it. I do not believe that they made a mistake or that they sold the car. I will be would be reporting them to the Washington State Attorney General's office for advertising fraud. More

Dont trust them. slightly annoyed because I sold a car to this dealership and it has been a month and I have not recieved payment. I understand transfer of the title t slightly annoyed because I sold a car to this dealership and it has been a month and I have not recieved payment. I understand transfer of the title takes time, but for right now, I have neither the vehicle nor the 10,000 in equity from the vehicle. It has been a waiting game and I recieved zero correspondence from the dealer until I demanded an explainationand and lost my cool over the phone. More

pushy, incompetent, and uncaring A loyal toyota fan 4 so far. Wanted to buy at my local dealer but what a crock! Typical swarm of salesmen all over you, tried to sell us a car we d A loyal toyota fan 4 so far. Wanted to buy at my local dealer but what a crock! Typical swarm of salesmen all over you, tried to sell us a car we did not want, I did find a good vehicle and then had to put up with hours of BS of him trying to sell me exras. Ordered floor mats , they didn't bother order them once they had the money. The salesmen. tried to slip in some stuff we did not ask for which I caught and deleted and then had some phoney $150 charge for nothing which they do not disclose at signing. Sorry , Dont go there. One caveat I have had good service with them my problem is with used car sales. More

Terrible, rude Beyond rude, I have bought two cars through Toyota before and went back today and they were completely rude. I can't even believe how unbelievably ins Beyond rude, I have bought two cars through Toyota before and went back today and they were completely rude. I can't even believe how unbelievably insensitive they were. Loc is a terrible. More

Long time McCord customer I have bought four cars at McCord's over the years. I always have them serviced at McCord's. I have NEVER had a bad experience with McCord's either I have bought four cars at McCord's over the years. I always have them serviced at McCord's. I have NEVER had a bad experience with McCord's either when buying a car OR having it serviced. I will always be a loyal McCord customer. They have earned my business and I recommend them to others as well. More

Bad service Every time I've left their service department I've left annoyed. I even swore previous time to never go back since my toyota care expired, but they lu Every time I've left their service department I've left annoyed. I even swore previous time to never go back since my toyota care expired, but they lured me in with a coupon so I figured I'd give them one more chance. Appointment at 8:30, show up 8:25 check in and told 9:30 finish time. At 10:00 I go to them and ask what's up, "Have the paperwork, just a couple more minutes" About 5 minutes later they find me. She apologizes and says that she took some off the bill, I see a -$24 and think, Ok that's more than fair on a ~$50 bill. Then she gives me the total...$54, wait...what??? I thought you took off $24. Oh no I took off $4 off the $20 you already get off for the coupon. Wow thanks 4 whole dollars for being off your estimate by 60%, that's not even 10%. Didn't even quite cover the tax. Could have at least come found me and given me an update. Last time. Appointment at 7:00 AM first thing, show up 6:50 already a line in front of dealership of people dropping off their cars. 7:20 before they even get to me. Tell me 8:30. Ends up being closer to 9:00. How about you serve the customers who have appointments at 7:00 first. If it takes an average of 75 minutes to do the job quote 90. Under promise over deliver makes people happy. Over promise, under deliver makes people angry. More

McCord Vancouver Toyota: It sounds Easy... It's NOT!! As a preface, I rarely write reviews and never write bad reviews. It takes a lot to get me to take the time to actually give a business a rating. Howe As a preface, I rarely write reviews and never write bad reviews. It takes a lot to get me to take the time to actually give a business a rating. However, I am frustrated enough with my experience with McCord Toyota this past month that I am writing a review: in part, to vent; mostly to enlighten others and help them avoid the same experience I had. To be up front, I have no wish to have McCord fixing issues with my car for free that are not of their making; but I am fairly sure that the issues that I will describe below were a result of their work. As a background, I own a 2004 LS430 Lexus. I am the second owner and bought the car last February. The first owner took immaculate care of the care; it only had 83,000 miles on it when I got it, which is practically brand new for a Lexus. I take super care of the car making sure that it has maintenance regularly. In July, I noticed that my car had developed some water spots that wouldn’t come off with normal cleaning. I decided to get the car professionally detailed because I didn’t want to wax over the top of these spots and make the issue worse. I got two bids on an external detailing job, but decided on McCords since I had used them once before for an oil change (and even so, considered them my go-to shop) and since they had Toyota tacked onto their name, I figured that they would stand behind their work should any issues arise. Apparently, I was wrong. I brought my car in for a detailing (and routine fluid/tire pressure inspection) on July 17th in the morning; I picked it up in the evening. Externally, the car looked nearly brand new and I was impressed with the job that they did. As I drove away, I noticed that the side mirrors were adjusted all the way toward the inside of the car, but waited to readjust them until I got to my home (five minutes away). When I got into my driveway, I tried adjusting my side mirrors. When I tried, the mirrors on either side wouldn’t budge (and yes, I had the selector switch selecting the appropriate mirror). Since I bought the car, I have had intermittent issues with the left mirror left-right rotation. I have had no issues, though, with up-down movement on the left mirror or up-down/left-right movement on the right mirror. Confused I ended up rolling down my windows and adjusting them by hand. When I went to roll up my left window, it got stuck. It would roll partially up and then stop. After a few seconds, I could roll it up a bit more and then, it seemed, the motor would “die” again. Mildly alarmed, I tried my right window and after a few cycles it exhibited the same behavior. My windows have never had an issue and the combination of all three issues at once convinced me that McCord had done something during the detail or routine inspection. I called McCord and talked to Wendy, one of the customer service representatives. She told me that if the issue continued that they would look into it. I brought my car back into McCords on July 21st for a diagnostic, as the issues did not go away. I tried to explain to the girl at the counter what happened and that I talked to Wendy and that they needed to stand behind their work and check out the car. She was very reluctant to understand that they might have had anything to do with the problem and told me that they would have to charge me $110 for the diagnostic. I left with the understanding that I might or might not be charged for them to diagnose a problem I was pretty sure they created; I questioned in my mind whether they would have a motivation to prove their own error, but hoped that they would do the right thing and get to the bottom of the issue. I got a call that afternoon (I think from Wendy) that they found that the side mirror button was worn out due to age and that it would be $400 for the button (I don’t remember how much for the labor). They couldn’t recreate the issue with the windows. They assured me (as if they were being generous) that I wouldn’t be charged for the diagnostic. I was pretty skeptical that they tried very hard to diagnose anything, because the window issue was occurring every 3-5 cycles and was very repeatable. Sure enough, when I went to pick up my car that evening, the first time I rolled my windows down one of them (I don’t remember which) got stuck. When I checked out, the girl at the desk gave me Kerrie Keesee’s card, the Service/Tire manager. I figured if I went up a level, maybe I could get some action. So, I e-mailed Kerrie, explaining the details of my situation and asking whether I could meet her personally to discuss the issue. Crickets... didn’t hear from her. A couple of days later, Wendy called me in response to my e-mail to Kerrie and I discussed how disappointed I was in their response. They obviously didn’t try very hard to diagnose the issue with the windows. Wendy came up with a couple of lame explanations for the issue (including it being a thermal switch “feature”)… ummm, no. I am a mechanical engineer who works on electro-mechanical systems all day and motors are not designed to work like my windows are working (something is obviously broken). When I probed her about the possibility of the detailer getting water in my car, she assured me that they don’t intentionally get water in cars... really??? Reluctantly, she told me that I could have my car looked at again. Frustrated and uneasy by the dodgy conversation that I had with Wendy, I e-mailed Kerrie again bluntly expressing my frustration with Wendy and with the fact that I had to bring my car in for a second time for something that should have been solved the first time. Crickets… again. I followed up my e-mail with two phone calls to Kerrie because I wanted to be sure to talk to her when I took my car back in. She wouldn’t pick up and there was no voice message option. On August 7th, I brought my Lexus in for a second diagnostic. When I first got there, I requested to talk to Kerrie, in person. The guy, Tom, who checked me in went to her office to find her, but, conveniently, she was not there. Before leaving, I took Tom out to my car to show him, in person, the window issue so that there would be no doubt that it existed. He called me in the afternoon to tell me that they found that the thermal switches in both windows are “dying of old age”. It would be about $1000 for both motors and $1300 for labor to replace them. He gave no explanation for how they would both start to fail at the same time (along with my side mirrors). When I went to pick up my car that evening, I asked to speak to the general manager, Phil. I was pretty impressed by talking to him. He was going to have his best mechanic look at my car, and was going to get Wendy, Kerrie, and the detailer in a room to discuss my situation. He assured me that they would get to the bottom of the issue. I finally felt like I was getting somewhere… apparently, I was wrong. I was having the conversation with Phil at the front of his showroom and apparently he was in de-escalation mode, but had no intention of carrying through with his promises. Wendy called me on August 9th to tell me that I had e-mailed Phil (which I had not) and that they discussed my situation and decided there was nothing else they could do to help. To summarize, I am thoroughly frustrated by dealing with these folks. They have no interest in their customers beyond the easy money. They truly have a “car salesman” mentality and, by all appearances, only go through the motions for appeasement sake. I feel like everything I tried to do to resolve this issue was successfully dodged by them. In a conversation with a Lexus mechanic and a Lexus service manager from another dealership (just for a sanity check), they said that the motors in my car windows don’t just go out. The Lexus mechanic said he has never replaced a window motor and, in fact, the motors aren’t kept in stock by distributors, but have to be special ordered. The total damage to my car isn’t small either. It would be upwards of $3000 to fix both mirror button and windows; and, quite frankly, I have no confidence that they properly diagnosed the issues. My recommendation: get your Toyota/Lexus servicing done elsewhere. If there is an issue that arises from their work, don’t expect them to stand behind it. Again, I don’t want McCord to fix issues arising from the age of my car for free; but every conversation I had with McCord convinced me that they aren’t straight-shooters and that they are doing the bare minimum to address the issue. Again, two mirrors and two windows all die of old age on the same day… really?? Yeah, mistakes happen, I get that… however, not standing behind your mistakes is unacceptable! More

Left my personal information laying around for anyone to see When I went for a test drive, the salesperson asked for my license. He made a copy and left it "face up" on his desk while we were on the test drive. When I went for a test drive, the salesperson asked for my license. He made a copy and left it "face up" on his desk while we were on the test drive. It was in the middle of the show room for anyone to see and had my name and address on it. My personal information should have been secured in a locked cabinet. I don't want to deal with a company that doesn't care to protect my personal information. More