I do not understand why some customers have left bad reviews. I started researching my next vehicle purchase about a year ago, with February 2018 as a target date for the purchase. In mid January, I initiated the car buying process through TruCar and USAA. Jason Weber reached out to me, and we engaged in the search for my target vehicle (2018 Rav4 Hybrid). He was great, and never pressured us to buy at any point. I negotiated a 24hr test drive, and he assisted us in finding the color and trim specifics that we wanted. This whole time, he understood that we weren't going to purchase until this month. We decided on the SE trim, and even went to the dealership specifically to look at colors. Luda, the saleslady who worked with Jason, showed us all of our options, and patiently answered any questions we had. At the same time, I was in talks with other dealerships, and getting quotes. Jason matched the best offer that we had from a different dealership, and provided it in writing. As we got closer to the purchase date, we moved it up, to the end of January. At this point, we had an even lower offer from another dealership, and while they couldn't match, they came close, and threw in something extra.
We got our 24hr test drive on January 29th, and brought the car in on the 30th. Jim assisted us with closing, and he even washed the car, and filled up the tank. We closed everything within 2hrs, and drove off the lot very happy.
This car has exceeded expectations for us, as we are getting almost 40mpg in rush hour traffic, and 32mpg on the highway.
Thank you McCord Toyota.