We had the worst experience. Also for reference, we are buyers from Oregon.
We had purchased a new 2017 Toyota Camry in June, and we moved shortly after. When we were aware of our move in July, we immediately reported our address change to the staff members at the dealership (four times to four DIFFERENT staff members). It had been days, then weeks, then months... and there was still no sign of our license plates. We had gone through three trip permits, and we still didn't have our license plates! Our vehicle spent more time parked then driven due to the expiration of our trip permits.
After contacting staff member after staff member because there was no sign of our plates, they finally told us they needed us to do a VIN inspection at the DMV and then come to the dealership to get our plates. We did all that, but then they didn't have the plates ready, so they said they will mail it to us when they have the plates. But guess what they did?? They mailed it to the wrong address, and now it's lost in transit. After a month of waiting and not hearing back from them, we called again (three times) and went there. Instead of telling us that we needed to do a transfer of plates, they were silent until we contacted them.
We finally got so fed up after feeling like as though our patience and kindness had been taken advantage of. We went to the dealership to express our experience to the management staff, and they didn't seem to take us seriously at all (condescending demeanor, giggling) until I had to raise my voice to draw the attention of those around us. They finally did the DMV paperwork on the spot and gave us a check so that we can go to the DMV and get the license plates ourselves. So after three months, we finally have license plates after having to do mostly everything.
McCord's Vancouver Toyota claims to commit to "complete customer satisfaction providing a timeliness, transparent, and tailored sales experience; ensuring a truly exceptional experience that not only meets, but exceeds our client's expectations; and working together as a high-performance championship team offering unparalleled service excellence." From our experience, the hypocrisy in their misson statement is just astounding. While the saleperson, Loc Nguyen, and customer service rep, Gabriella Sanchez, were absolutely delightful and helpful, the rest of the staff were lacking. The lack of teamwork and accountability between management staff and office (paperwork) staff was what ultimately led to our situation.
If you want to purchase a Toyota vehicle, I recommend going to a different Toyota dealership, such as Ron Tonkin Toyota on 122nd in Portland.
TLDR: three months, no license plates, had to get them ourselves, horrible service & experience. I honestly get better customer service at Wal-Mart.