Mccord's Vancouver Toyota

Took my Toyota in on 2 different occasions for oil and overall check up. Recently I went to a new place only to discover no one had checked the transmission fluid for years. It was very low and black. I overall check up. Recently I went to a new place only to discover no one had checked the transmission fluid for years. It was very low and black. I could have lost the transmission. Friendly place but too busy. More

I had a fantastic car buying experience at McCord's! My sales person, Luda Gomez, found me just what I was looking for in a Rav4. The vehicle was in transit, as so many are today, but she kept me in My sales person, Luda Gomez, found me just what I was looking for in a Rav4. The vehicle was in transit, as so many are today, but she kept me informed as to it's location and time left in transit, even while on vacation. Her dedication to customer service was beyond reproach. When the time came to leave Luda's desk and deal with the back office folk, I met the most calming, helpful, and caring person I've ever met in that position. Emily Gribben defines what a finance manager should be. Helpful and caring, I didn't feel the need to be on guard. Her customer aid skills in conjunction with her knowledge left me relaxed and confident in my purchase. I only dealt with those two individuals, and consider myself honored to have met and worked with what I consider two of best, in there respective fields, in the entire industry. More

I Went in for a regular service on my 4runner and they saw that I had a fog light out. They didn’t have the bulb in stock so I had to schedule another appointment. When I came back they broke the housing saw that I had a fog light out. They didn’t have the bulb in stock so I had to schedule another appointment. When I came back they broke the housing for the fog light which they also didn’t have in stock so it was another trip back. Once they called and it was ready for pick up they ordered a set of two new fog lights and put one new on and left the other one in the passenger seat. So it ended up with one old dingy fog light and one bright brand new one and a $100+charge to have the matching light put in, and 3 trips to the dealership More

No 4Runner for you!I put $1000 in deposit on a specific No 4Runner for you! I put $1000 in deposit on a specific 4Runner that was was coming in. Got confirmation that it came in. Drove up next day only to No 4Runner for you! I put $1000 in deposit on a specific 4Runner that was was coming in. Got confirmation that it came in. Drove up next day only to be told that it's not in. Bad, bad, bad. More

I went to the service center today to get help with features with my highlander. The lady promises to help, the little I know she changes her mind and walked me to sales and told that they open at 8am. features with my highlander. The lady promises to help, the little I know she changes her mind and walked me to sales and told that they open at 8am. I waited for 40 minutes then find out they open at 9am not 8am. Communication and time management is important in any business. Where is the team work at this location. My time was wasted unnecessary. More

Buying a car here is fantastic- I bought two in 2020- Sienna and Tacoma. Wish I could say the same about service. Twice now they have sent me away from an oil change with a thumbs up, only to text me a Sienna and Tacoma. Wish I could say the same about service. Twice now they have sent me away from an oil change with a thumbs up, only to text me a couple weeks later with a notice that something needs replaced. Another appointment, another drop off and pick up…. Today I had a question about the Tacoma’s fuel pump running while off. Impossible to just talk briefly with a mechanic. I had to schedule an appointment and if it wasn’t a problem that was directly related to warranty, I’d be charged just under $150. I had to dive into Toyota forums to discover it was normal- just routine evap test. But dealership wouldn’t provide this info- I would have had to pay them for their time on a new pickup I just bought from them a year ago. They love you and fawn over you when they’re trying to get the purchase- then do the bare minimum once you’ve committed. More

Gavin with Mccords is fantastic and easy to work with. I had brake issues and they were able to diagnose it quickly.. I would highly recommend getting your vehicle serviced/repaired here. had brake issues and they were able to diagnose it quickly.. I would highly recommend getting your vehicle serviced/repaired here. More

Toyota McCord in Vancouver Washington is the place to go! Friendly, knowledgeable, helpful, great people in every department! Mike in accessories and Daniel at the car wash always seem to go above and beyond Friendly, knowledgeable, helpful, great people in every department! Mike in accessories and Daniel at the car wash always seem to go above and beyond to take care of McCord customers. Daniel has such a ready and happy smile, a heart for service, and does his best to help everyone. I watched as he sprayed and scrubbed the cars in front of me in line with alacrity and a genuine desire to 'do things right.' He gave extra attention in preparing my car since it was covered in mosquitoes and trail dust. He even gave me tips on how to buff my car without scratching the paint. Daniel is a young man, but has maturity and kindness and a stellar work ethic. Interacting with him really made my day. Every time I call the accessories department, hopeful for a solution, Mike leads me in the right direction, even when it doesn't lead to a sale. He cares about me being happy and having solutions for what I need. I think everybody that works at Toyota McCord is a top-notch human being and I'm super grateful for each and every one of them! Thank you ,Toyota McCord, for being thee best resource for Toyota owners! You are quite a blessing! More

This is not the best dealership in the Northwest this place is terrible from my purchase which took eight hours to complete to the service department every time you go in there even if you’re just droppi place is terrible from my purchase which took eight hours to complete to the service department every time you go in there even if you’re just dropping off it’s a minimum hour to just drop off a vehicle because they are so slow and so disinterested. Picking up the vehicle after service also at least another hour most of the time standing there waiting for them to check you out. Horrible horrible service they even fight you on the Toyota care that you purchase and say that it’s not valid before it’s even been used up. Best bet maybe go to Longview for that Toyota service or maybe some in Portland More

This dealership shows a dozen new cars in their new car inventory. If you drive to their dealership, you'll find that they don't have a single car in stock. They list cars for months in their website that inventory. If you drive to their dealership, you'll find that they don't have a single car in stock. They list cars for months in their website that they never actually had or ordered. Despite having 12 cars listed on their website, when I showed up they only had used cars available to test. They said that no other dealer has stock either. However, the other dealers within 100 miles all honestly report their inventory. This is the only dealership that pretends they have inventory when they actually have nothing. More