Mccord's Vancouver Toyota

Last week, 3/4/21, I had an occasion to work with McCord's Vancouver Toyota Customer Service Representative, Lynn Quiding. I had an issue with a dent in a running board that appeared to happen while McCord's Vancouver Toyota Customer Service Representative, Lynn Quiding. I had an issue with a dent in a running board that appeared to happen while my 4 Runner was being serviced. I feel compelled to report what a pleasure it was to work with Lynn. She politely listened to my issue, immediately looked into it, and within one and one half business days came back to me with a very satisfactory solution. She was polite, responsive, and extremely efficient. This dent was corrected within another two business days due to her persistence and attention to the issue. Vancouver Toyota is very fortunate to have such a stellar employee, along with many others who helped solve this issue. Thanks to Lynn Quiding, you have a very satisfied customer. I do a fair amount of business with Vancouver Toyota, and will continue to do so, and more, in the future knowing that the quality of their customer service is as good, if not better, than the high quality of Toyota products. More

Purchased my 2013 Prius at McCord’s and have been taking it back for all required services. Recent service the same all the rest: professional, timely, thorough! it back for all required services. Recent service the same all the rest: professional, timely, thorough! More

Nick Nagle went above and beyond expectations. Jeep i bought just wouldn't run right. Even though it had been way past the 5 day return. They took care of us got us into a nice nice ride. Ill always reco bought just wouldn't run right. Even though it had been way past the 5 day return. They took care of us got us into a nice nice ride. Ill always recommend him and the Dealership. Id give 100 stars if I could. It feels like family and they will ALWAYS take care of you!! You will want to buy your next car from them trust me. More

We just bought our 2nd car from Vancouver Toyota in the past 8 months. We recommend this dealership to everyone! (We live in Oregon and gladly make the drive to Vancouver to work specifically with this dea past 8 months. We recommend this dealership to everyone! (We live in Oregon and gladly make the drive to Vancouver to work specifically with this dealership.) More

We had to change our plates (new state residents) could not undo the back nuts. Phoned Toyota and was told to bring the car in ... then told it would be a couple of hours, and offered a Lyft in lieu of s not undo the back nuts. Phoned Toyota and was told to bring the car in ... then told it would be a couple of hours, and offered a Lyft in lieu of shuttle. We said OK. 3 hours later, ditto to return. The bill: over $300 with tax. 2Daylight robbery. Never taking my beloved car there, and from what I have read, will not be taking it there for maintenance. Let's add wait time to get checked in and out .... no one greets you and tells you where to go. Definitely not the standard of service we were used to at our old dealership. More

This was the first purchase/experience with McCords Vancouver Toyota. It was an excellent experience. We got an awesome deal. Donnie G. did a great job of facilitating the deal. Vancouver Toyota. It was an excellent experience. We got an awesome deal. Donnie G. did a great job of facilitating the deal. More

This is would have been the 4th vehicle I purchased through this dealer. I must share this experience. As of recently, they have switched from a customer service and quality sales staff - to a rigid, b through this dealer. I must share this experience. As of recently, they have switched from a customer service and quality sales staff - to a rigid, bait and switch technique that will surely frustrate any potential buyer who wishes to walk in make a deal for the vehicle they see online and go home. They will bait you into the dealership with photos/prices of vehicles they don't have, can't get, and then they will try to upsell you into a model 5k-10k higher in price then the one you selected online. To expand on the above: This dealership is a classic bait and switch dealer now. Inquire online about a certain model - they have zero on the lot that resemble photos online! (or at least not within 10k of the online price). After setting an appointment to see a specific model - I arrive and they have the most basic and plain looking model waiting for me. They post stock photos of vehicles online attached to prices they CAN NOT offer on a model that appears as the photo online looks. AND they dont have any models nearly resembling the stock photos. Then they say oh no we are not a bait and switch dealer. Well you're online tactics define bait and switch. Go take at least one photo of the vehicle so consumers can actually say they like or dislike the vehicle before wasting time out of my day going to the dealership with the anticipation of getting a certain style vehicle. Especially during covid times - you would think they would be pro-active about taking photos or even just one photo of the exterior to prevent residents from going to the dealership with hopes of a vehicle that doesnt exist. I dont care if there is some fine print that says this vehicle may not be yada yada - YOU know exactly what you are doing and YOU know it is not a honest approach to selling vehicles. Otherwise you wouldn't have to make shady fine print disclosures that no one is opening up and reading. Bait and Switch 101 - well it is in the fine print that this vehicle is actually not available nor do we have anything even resembling it. More

I took my vehicle in for service. Over an hour later I was told that my key was “LOST” in my vehicle and that because of covid they didn’t want to have a team look for the key in my car. Weird. Ok. So whe was told that my key was “LOST” in my vehicle and that because of covid they didn’t want to have a team look for the key in my car. Weird. Ok. So when I got to my vehicle it was TOTALY RANSACKED!!!!! They took rug off of my console, that I keep there for my dog, they OPENED MY CONSOLE, moved EVERYTHING AROUND, TOOK MY BELONGINGS OUT. They went UNDER MY SEAT, MOVED MY SHOES, UNROLLED MY PAPER BAG WITH PERSONAL BELONGINGS IN IT, OPENED MY BAG THEN PUT IT ONTOP OF CONSOLE. They went thru EVERYTHING IN THE FRONT AND THE BACK!!!! Using the excuse of looking for my key. MY KEY WOULD NOT JUMP UNDER A RUG, OPEN MY CONSOLE, THEN HID ITSELF AT THE BOTTOM. MY KEY WOULD NOT HAVE UNROLLED A BAG THAT WAS UNDER MY SEAT BEHIND MY SHOES, UNDOLDED A BAG AND JUMPED IN! Vancouver Toyota manager said “NO ONE EVER COMPLAINED BEFORE”. WOW OK ⚠️ WARNING!!! Vancouver Toyota service are bullying criminals!!!!!! More

Terrible service the wait time is ridiculous and their prices for repairs are twice as high as Firestone and they fight you on warranty items. Management never listens to your concerns The always find prices for repairs are twice as high as Firestone and they fight you on warranty items. Management never listens to your concerns The always find something wrong with your vehicle and even though you have a warranty they tell you iota not covered under warranty Once my warranty has expired I will never take my vehicle there I wished I would never have bought my new truck their More

DO NOT TRUST ANYTHING YOU SEE ON THEIR WEBSITE AND DO NOT TRUST WHAT MARYANN IN FINANCE SAYS, PERIOD. Terrible communication between employees and customers (little details like... the car you're buying i TRUST WHAT MARYANN IN FINANCE SAYS, PERIOD. Terrible communication between employees and customers (little details like... the car you're buying isn't even stock yet and salesperson's promises don't get shared with finance), no cooperation between departments (as though each department is a different corporation), and a finance department that is allowed* to lie to the customers (while charging $1500 over their cost on service agreements), and they don't care one bit if their website has wrong info on it (because there is a disclaimer at the bottom, a jail free card if you will, so why should they care; it's only a $40,000 vehicle after all... smfh). There are some amazing employees, but this place profits on lies and deceit. If you have to go there, do your research first, get a Costco membership before getting a quote, get everything in writing on a single sheet of paper, ask if the car you are buying is even on the lot, inventory the car because the website is a crapshoot, and follow my advice in caps at the top. This advice comes from 2 purchases 1 year apart... Repeated attempts to get them to make things right the first time, but they not only failed to do so - they pulled all of the same stunts on round two! *Maryanne will patronize you and tell you all about the Toyota Vehicle Service Agreement. You will feel pressured but if you can get through it then you will later find out that everything she told you was a lie. Here is the truth: You CAN buy a Toyota extended warranty from any Toyota dealer in the country at any time before your basic warranty runs out The extended warranty does NOT have any benefit whatsoever during the first 3 years when buying a brand new Toyota. No matter how many discounts she pretends to give you I promise you are still getting ripped off. During both of my 2 new car purchases from McCords Vancouver Toyota (5/2019 & 5/2020), with her as the finance person, the same scam was pulled on me. Maybe it was a misunderstanding? Not a chance. I'm not stupid; I filed multiple complaints the first time and the scam happened again the second time exactly a year later (the only change was that she started the price gouging at a much higher number this time $800 higher than last year). More