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Meade Lexus of Lakeside
Utica, MI
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful July 17, 2021
False advertisement! Test driving done after confirming availability of an RX. Disappointed with Dennis M and manager Kate P after learning that they will not honor price as advertised. Photos of online pr availability of an RX. Disappointed with Dennis M and manager Kate P after learning that they will not honor price as advertised. Photos of online price with same stock and VIN of vehicle shown to both. Was offered a different vehicle instead. They lost my business. Dealt with 2 great people here before; Larry L and Linda S here 2 years ago but they are no longer with them. Very disappointed! More
by Mario A
Employees Worked With
Kate Paniccia (manager), Dennis Mitchell
September 25, 2020
Our journey at Meade Lexus of Lakeside began several years ago, when we acquired an older model Lexus that we began to bring into the service department for oil changes and other things that needed to b years ago, when we acquired an older model Lexus that we began to bring into the service department for oil changes and other things that needed to be done. Our overwhelmingly positive, friendly experience with the service team staff is what brought us in as new customers when it was time to upgrade our vehicle. From the very beginning, Ron was very understanding of our needs and had the perfect recommendation for our family. He continued to go above and beyond in order to ensure that we were able to walk out with the keys to our new Lexus. In addition to Ron's friendliness and expertise, we were assisted by Kate, who managed to get us a great deal on our vehicle. Matt and Aaron were wonderful to work with as well, and left no stone unturned and no question unanswered when it came to the financing, services, and features our car came with. We will definitely be returning to Meade Lexus of Lakeside for many, many years for our current and future vehicle needs. More
by LeiterHaus
Employees Worked With
Chris Coleman, Lindsay Cottrell, Ron Richey
September 23, 2020
Disappointed by this dealership service department. Took our car here to have them diagnose a suspension shimmy coming from the rear of the car as well as a liftgate intermittent issue with it not opening/c our car here to have them diagnose a suspension shimmy coming from the rear of the car as well as a liftgate intermittent issue with it not opening/closing under power. They visually inspected both and told us there was no issue. My wife took the car for a drive with them and pointed out the suspension issue, which they acknowledged. Their explanation was that the car is older and all older cars have shimmy's. This is a 9 year old 2011 RX 350 with 134,000 miles. After discussing this further, they insisted that visual inspection is the only method they have to diagnose issues like this. This is far below my level of expectation for a dealerships capabilities. I also refuse to believe that Lexus owners just have to accept severe degradation of suspension quality as their vehicles age past 100,000 miles. Won't be going back here. My local small shop can diagnose things visually. Was hoping for more from Lexus. Disappointed. More
by Lexus Owner1
Employees Worked With
Chris Coleman
May 29, 2020
Customer service doesn't exist Bought a used Jeep and the day I went to pick it up and pay for it should have seen the writing on the wall and left. Waited almost 30 minutes for sal Bought a used Jeep and the day I went to pick it up and pay for it should have seen the writing on the wall and left. Waited almost 30 minutes for salesman Tony (on the phone) to even acknowledge we were there,but not even once did anyone else from the dealership even bother to ask why we were there,just sat and waited.Well when Tony came to finish the sale,he went over the car as I had questions never having owned a Jeep,like where was jack located? Tony proceeded to show where jack was under the seat and said it's all there,it wasn't. Next the Jeep had chrome wheels and I specifically asked about it having locking lug nuts and if so where the lock was? Tony assured me it didn't,but getting home later and taking the cover off the spare,saw it DID have locking lug nuts,so I could not only not remove the spare because of the lug nuts also could not because only the jack was in the car not the handle to work the jack or the lug wrench. So I called Meade ,had to leave a message for "Wally" new car manager well about 4 hrs later he called,I explained the situation,he thought the whole deal was rather funny,kept laughing saying he wasn't the one who bought a 13 yr old Jeep not his problem. Then when I commented about asking Tony specifically about the jack and lug nuts,again he started laughing saying he didn't see he issue,Tony didn't lie there was a jack. He thought me being upset was rather funny and multiple times kept saying he wasn't the one who bought a 13 yr old Jeep. So this is Meade Lexus this dealer who raves about their "customer service". The really nice final deal was when Tony put the plate on the car he went and got an old Meade Lexus cover cracked and faded and put it on my plate,kind of showing right there how much they really valued me as a customer,they didn't. Multiple issues with car,but I wouldn't recommend Meade Lexus for any purchase unless you don't care about your service or a fair deal. More
by Never again
Employees Worked With
Didn't work with any listed
January 20, 2020
My Lexus Certified Buying Experience Best car shopping experience we ever had! Very welcoming atmosphere despite the construction that is currently going on... Our salesman Sam is very k Best car shopping experience we ever had! Very welcoming atmosphere despite the construction that is currently going on... Our salesman Sam is very knowledgeable, helpful and VERY professional. We were welcomed immediately after we walked into the dealership (don't laugh, this is rare..you will see what we are talking about if you go to a Mercedes or Audi dealership) and he was very patient answering the millions of questions that we had.. We ended up needed to pick up our car one day earlier than expected and had additional request for our car. The Sales Manager Larry was able to accommodate all our needs and quickly got our car ready in just a few hours. Although Sam was off on that day he still coordinated through the entire process and made sure we were satisfied with our purchase. Switching from Audi and first time owning a Lexus. Will definitely come back again! Thank you! More
by moonjinji
Employees Worked With
Sam, Larry Lauer
April 09, 2019
My Lexus Certified Buying Experience Charlie listened to my wish list and made my Lexus buying experience a pleasure. As an owner himself, Charlie was enthusiastic about the Lexus drivin Charlie listened to my wish list and made my Lexus buying experience a pleasure. As an owner himself, Charlie was enthusiastic about the Lexus driving experience and explained what I could expect. He was very knowledgeable and answered all of my questions. Charlie is the BEST!!! More
by Angela S
Employees Worked With
Charlie Treba, Jocelyn Wyatt
March 27, 2019
Our new car buying experience was great. Dennis M responded quickly to our questions and treated us with respect. He offered alternative option packages to assist with pricing and provided go Dennis M responded quickly to our questions and treated us with respect. He offered alternative option packages to assist with pricing and provided good comparisons. More
by Bob hughes
Employees Worked With
Dennis Mitchell
February 19, 2019
Run as far as you can from Meade lexus of lakeside Warranties are offered with certified used cars but wont transfer it private owner. "LEXUS, the warranty comes in the price of the car. "BAD BUSINESS Warranties are offered with certified used cars but wont transfer it private owner. "LEXUS, the warranty comes in the price of the car. "BAD BUSINESS" More
by Jeff1122
Employees Worked With
I am not blaming Meade. The team was very helpful.
