Meade Lexus of Lakeside

Customer service doesn't exist Bought a used Jeep and the day I went to pick it up and pay for it should have seen the writing on the wall and left. Waited almost 30 minutes for sal Bought a used Jeep and the day I went to pick it up and pay for it should have seen the writing on the wall and left. Waited almost 30 minutes for salesman Tony (on the phone) to even acknowledge we were there,but not even once did anyone else from the dealership even bother to ask why we were there,just sat and waited.Well when Tony came to finish the sale,he went over the car as I had questions never having owned a Jeep,like where was jack located? Tony proceeded to show where jack was under the seat and said it's all there,it wasn't. Next the Jeep had chrome wheels and I specifically asked about it having locking lug nuts and if so where the lock was? Tony assured me it didn't,but getting home later and taking the cover off the spare,saw it DID have locking lug nuts,so I could not only not remove the spare because of the lug nuts also could not because only the jack was in the car not the handle to work the jack or the lug wrench. So I called Meade ,had to leave a message for "Wally" new car manager well about 4 hrs later he called,I explained the situation,he thought the whole deal was rather funny,kept laughing saying he wasn't the one who bought a 13 yr old Jeep not his problem. Then when I commented about asking Tony specifically about the jack and lug nuts,again he started laughing saying he didn't see he issue,Tony didn't lie there was a jack. He thought me being upset was rather funny and multiple times kept saying he wasn't the one who bought a 13 yr old Jeep. So this is Meade Lexus this dealer who raves about their "customer service". The really nice final deal was when Tony put the plate on the car he went and got an old Meade Lexus cover cracked and faded and put it on my plate,kind of showing right there how much they really valued me as a customer,they didn't. Multiple issues with car,but I wouldn't recommend Meade Lexus for any purchase unless you don't care about your service or a fair deal. More

My Lexus Certified Buying Experience Best car shopping experience we ever had! Very welcoming atmosphere despite the construction that is currently going on... Our salesman Sam is very k Best car shopping experience we ever had! Very welcoming atmosphere despite the construction that is currently going on... Our salesman Sam is very knowledgeable, helpful and VERY professional. We were welcomed immediately after we walked into the dealership (don't laugh, this is rare..you will see what we are talking about if you go to a Mercedes or Audi dealership) and he was very patient answering the millions of questions that we had.. We ended up needed to pick up our car one day earlier than expected and had additional request for our car. The Sales Manager Larry was able to accommodate all our needs and quickly got our car ready in just a few hours. Although Sam was off on that day he still coordinated through the entire process and made sure we were satisfied with our purchase. Switching from Audi and first time owning a Lexus. Will definitely come back again! Thank you! More

My Lexus Certified Buying Experience Charlie listened to my wish list and made my Lexus buying experience a pleasure. As an owner himself, Charlie was enthusiastic about the Lexus drivin Charlie listened to my wish list and made my Lexus buying experience a pleasure. As an owner himself, Charlie was enthusiastic about the Lexus driving experience and explained what I could expect. He was very knowledgeable and answered all of my questions. Charlie is the BEST!!! More

Our new car buying experience was great. Dennis M responded quickly to our questions and treated us with respect. He offered alternative option packages to assist with pricing and provided go Dennis M responded quickly to our questions and treated us with respect. He offered alternative option packages to assist with pricing and provided good comparisons. More

Run as far as you can from Meade lexus of lakeside Warranties are offered with certified used cars but wont transfer it private owner. "LEXUS, the warranty comes in the price of the car. "BAD BUSINESS Warranties are offered with certified used cars but wont transfer it private owner. "LEXUS, the warranty comes in the price of the car. "BAD BUSINESS" More

The Bums rush I was trying to get info /(out the door price) from the Dealer on a GS 350..No such luck,just a call back and wanted me to test drive the car. I I was trying to get info /(out the door price) from the Dealer on a GS 350..No such luck,just a call back and wanted me to test drive the car. I passed on the drive as I wanted to know about deals.. They /Anthony called me back saying the car was being looked by another customer at there Southfield dealership. and I did NOT like it and I was being pressured. I told Anthony go ahead send it to your dealer in southfield . He calls me back saying if the Custiomer did not buy the GS350 I could still drive it , I just asked for an out the price and I never got it More

Purchased a new IS350 Charlie was terrific! In-depth expertise and understanding of every aspect of the car, professional, caring, patient, competent! Charlie taught me thi Charlie was terrific! In-depth expertise and understanding of every aspect of the car, professional, caring, patient, competent! Charlie taught me things about the car I would never have known were available on my new car. I will buy all my cars from him in the future. Ron was great, too, explaining how all the new technology and features work. More

Love my RX! Charlie made my purchase easy and provided an enjoyable experience. The service was excellent and the showroom was impeccable. Charlie completed all t Charlie made my purchase easy and provided an enjoyable experience. The service was excellent and the showroom was impeccable. Charlie completed all the requirements making my purchase seemless! Thank you Charlie! More

First Time Buyer Our first experience purchasing a luxury Lexus. Thought it might be intimidating but our salesperson, Dennis Mitchell, quickly put us at ease. No high Our first experience purchasing a luxury Lexus. Thought it might be intimidating but our salesperson, Dennis Mitchell, quickly put us at ease. No high pressure. He was very welcoming, patient, knowledgeable, and efficient. Dennis entertained all our questions and insecurities. After purchasing the vehicle, we had a tutorial from Erin. Lacking tech savvy, Erin’s patience enabled us to understand the basic workings as pain free as possible. Our overall experience at Meade Lexus of Lakeside was excellent. We have Dennis to thank for that. I highly recommend this dealership. More