Meade Lexus of Southfield

My visit to the dealership that day came with a strange request. I had a living groundhog under my rear of the car. I was terrified and wasn't sure what to do after I stopped at a local oil change place request. I had a living groundhog under my rear of the car. I was terrified and wasn't sure what to do after I stopped at a local oil change place and they said, you have a very large animal in the rear of your car. They tried to assist without successful getting him out. However, your service department and I mean the whole service department spent about 30 minutes carefully trying to encourage this animal to get out without hurting him. A group of grown men with such compassion, it was great! They ultimately, got him out and safely returned him to his habitat on the grounds of Meade Lexus Southfield. Love this dealership! Amy Kaplansky More

Standard: Something considered by an authority or by general consent as a basic of comparison; an approved model. Thus describing Lexus of Southfield with what I call their "Premium" Service Center. N general consent as a basic of comparison; an approved model. Thus describing Lexus of Southfield with what I call their "Premium" Service Center. Now here's first-class caliber that's better experienced. So I want to thank Mr. Anthony Krajewski for making my visit another pleasant encounter. Customer care is always supremely evidenced by Lexus's service advisors, explaining thoroughly as usual the services rendered as well as offering information or advice concerning my next required service call. An timely servicing that continues keeps me very happy. Thanks Tony for your professionalism and your certified excellent Lexus representation. More

I have been a customer of Meade Lexus of Southfield through several cars now. I continue to be thoroughly impressed with the quality of customer service from salespersons to support and delivery staff through several cars now. I continue to be thoroughly impressed with the quality of customer service from salespersons to support and delivery staff. Just excellent. I worked with Maria D'Aigle and found her not only delightful and friendly, but extraordinarily knowledgeable about product. And when it comes to making a significant purchase, that is most important. I look forward to a continuing relationship with the terrific staff at Meade Lexus. More

I have worked with Maria for the last couple of years and she is awesome! There are around 4-5 people in my office that have worked with her and all of us have had a great experience in working with her. S she is awesome! There are around 4-5 people in my office that have worked with her and all of us have had a great experience in working with her. She is very professional, always in a great mood, listens extremely well and always has a beautiful smile on her face! By listening so well, she really hears what you're looking for and tries very hard to find a great solution for you. It's very rare to find in most dealerships and as a matter of fact, my wife and I just went to a Nissan dealership in Troy to ask about replacing her 2001 Pathfinder that we bought from them with a new Pathfinder 2013, we told them we were also considering an RX350 with Maria, Q7 and wanted to compare the prices/cars. I'm still waiting for the pricing 3 weeks later??? Maria has already reached out to me twice in the last 2 months......I will continue to refer any of my 500+ clients that are looking for a new car and ask me about mine! Keep up the great work and definitely reward good people so they stay a long time! More

My husband wanted me to get an estimate on replacing the front and back seat carpet of my LX 570 (along with my 45,000 service). I did have a spot in the back seat, but more of a concern, the holes were co front and back seat carpet of my LX 570 (along with my 45,000 service). I did have a spot in the back seat, but more of a concern, the holes were completely torn where the grommets go in the front. Mr. Ferguson took it upon himself to call Lexus to see if they would cover any of the replacement. I was so impressed that I wrote Lexus a letter explaining how impressed I was with his customer service. More

Adam was extremely helpful and courteous. He explained everything that was going to occur and how much it would cost. I would return to see Adam again. everything that was going to occur and how much it would cost. I would return to see Adam again. More

I leased a 2012 CT200h and after nearly 2 years, I was in a horrible multi-car accident that resulted in the car being totaled. The Lexus is so well made that the car actually saved my life. Faced with the a horrible multi-car accident that resulted in the car being totaled. The Lexus is so well made that the car actually saved my life. Faced with the decision to get a new vehicle, I chose one of the best vehicles made in the world...You guessed it..another Lexus CT200h. Karen Classen and Phillip Coron treated me like royalty and made what could have been a stressful experience easy and relaxing. More

Tony in service and Joey in sales have always treated me right. The overall service is excellant and I wouldn't think of going anywhere else. right. The overall service is excellant and I wouldn't think of going anywhere else. More

I went in for an oil change and tire rotation. The service took the exactly the length I was given. The car was washed and presented in presteen condition. They are always friendly and knowledgeable service took the exactly the length I was given. The car was washed and presented in presteen condition. They are always friendly and knowledgeable. More

Mr. Ferguson has always been very attentive to my needs as it relates to my vehicle. He always has a pleasing attitude when speaking with me along with his smile.. I trust his experince with the Lexus vehi as it relates to my vehicle. He always has a pleasing attitude when speaking with me along with his smile.. I trust his experince with the Lexus vehicle. I trust his explanation when refering to my vehicle and what needs to be done to the vehicle. I also like how Mr Ferguson doesn' lett his customers wait long periods before being acknowledge. In my opinion he's Lexus all thev way. Thank You Edward Horton More