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Meade Lexus of Southfield

Southfield, MI

4.8
1,695 Reviews

28300 Northwestern Highway

Southfield, MI

48034

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Showing 1,695 reviews

June 22, 2022

Michael K was great salesman . Made car buying so easy . Everyone there does a great job. Been buying cars there since 2004 More

by Bab2110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michail Kravaritis, Michael Dugan
Jun 22, 2022 -

Meade Lexus of Southfield responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. We will happily let Michael know you appreciated all the help. Thank you for choosing Meade Lexus of Southfield and we wish you many safe and happy miles!

June 17, 2022

Outstanding service! Took care of recall also!! Car was ready early! Provided loaner! Thank you Anthony!! More

by Mona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 17, 2022 -

Meade Lexus of Southfield responded

Mona–Thank you so much for your amazing review of Anthony and our service team here at Meade Lexus of Southfield. We hope you have a lovely day!

June 17, 2022

Excellent service, Tony is always helpful and a pleasure to work with.Have always had my car serviced at Meade, Southfield because of good service. More

by dyee1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, J.R. Bowers
Jun 17, 2022 -

Meade Lexus of Southfield responded

Thanks so much for taking the time to give Tony such a special shoutout. We will happily pass your kind words along. Please let us know if there is anything else the Meade Lexus of Southfield team can do for you!

June 16, 2022

Been a customer since 2001. Service always very professional & thorough. Now have 2 Lexus 2001 & 2019. More

by iwfruit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Bowers
Jun 16, 2022 -

Meade Lexus of Southfield responded

Thank you for taking the time to leave a review! We're thrilled Meade Lexus of Southfield consistently delivers excellent service that has earned your business for over 20 years, We're honored to have helped you with both your 2001 Lexus and 2019 Lexus and look forward to seeing you again!

May 20, 2022

Great waiting room and snacks. Nice employees. Good service. Robert worked hard to resolve an issue with a defective navi screen display. More

by Bobziem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Percy
May 20, 2022 -

Meade Lexus of Southfield responded

We're delighted you could enjoy some snacks while Robert and the Meade Lexus of Southfield team made sure you were taken care of. Thank you so much for the five stars!

May 04, 2022

Professional employees who demonstrated proficiency in their field and of expertise. Great job! Continue to climb up the ladder! More

by Rajabeydoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon , Michael Dugan
May 04, 2022 -

Meade Lexus of Southfield responded

We're glad we're succeeding in delivering the top-notch care we strive for. Thank you for the amazing review and for taking your business to Meade Lexus of Southfield!

May 03, 2022

My visit was very fast and I love the wonderful service in & out very Professional. More

by toneonly1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Shannon
May 04, 2022 -

Meade Lexus of Southfield responded

It was our pleasure to assist you! Thank you for choosing Meade Lexus of Southfield and for stopping by to share your experience. Safe travels until we see you again!

April 12, 2022

Without seeing my vehicle, Anthony in service informed me that a routine 20,000 mile service I scheduled that morning for my 2019 Lexus RX350 would cost $550.00. A very simple and minor service includi More

by Michael
Price
Recommend Dealer
No
Employees Worked With
Tony
Apr 13, 2022 -

Meade Lexus of Southfield responded

Michael - We strive to provide our customers with competitive pricing, so we do appreciate this feedback. We will look into the details of your recommended services. Please note, that we do offer different levels of packages for each service interval based on services that may be needed during the vehicles' lifecycle. If you would like to go over these different packages in more detail, please contact us at marketing@meadelexus.com. Thank you.

Apr 13, 2022 -

Michael responded

I scheduled the recommended 20,000 mile service. It’s identical to the 10,000 mile service. Without inspecting my vehicle I was told over the telephone during the morning of the scheduled maintenance that it would cost $550,00. I decided to price compare the cost charged by other Lexus dealers. Meade at Lakeside quoted $235.00 when I called for a quote on the exact same service. Lexus Lansing, Lexus Ann Arbor and Lexus Scottsdale, Arizona all quoted $235-$265.00 for the exact same scheduled maintenance. I have owned/leased (6) RX350’s over the years. I know a fair scheduled service charge and when I am being "ripped off". Charging $550 for a very simple, routine scheduled maintenance of a vehicle with less than 20,000 is excessive and wrong. I challenge you to post a detailed, itemized breakdown of the items and charges included in the recommended 20,000 mile scheduled maintenance and let customers decide if competitive pricing is truly important at Meade Lexus Southfield. Let me know is I stated anything incorrectly. Building a solid reputation takes many years, destroying one happens very quickly.

Apr 14, 2022 -

Meade Lexus of Southfield responded

Hi Michael, we apologize again if the different package levels weren't explained properly during your initial quote. Our service manager, Christina, spoke with you after your conversation with Tony but would welcome the opportunity to speak with you again regarding your last experience. She will be reaching out to you later today. Thank you.

Apr 14, 2022 -

Michael responded

Please respond by providing an itemized breakdown for a $550.00 scheduled service including parts and labor for the 20,000 mile service. The following list are the items recommended by LEXUS for this service. Inspect wiper blades Replace Engine oil and filter Replace cabin air filter Rotate tires and visually inspected brakes Add EFI Fuel Tank Additive I will be patient!

Apr 16, 2022 -

Michael responded

Still patiently waiting for anyone at Meade Lexus Southfield to explain how a simple oil change and tire rotation can cost $550. Happy Easter!

April 01, 2022

I don’t know what I would do without Don. I have relied on his help and advice for years. He is the absolute best, and not only is Lexus is lucky to have him as an employee, but I’m lucky to More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Allen
Apr 01, 2022 -

Meade Lexus of Southfield responded

Hi Patti - We are happy that Don has provided you with reliable service and care. He is an asset to the Meade Lexus of Southfield team, and your confidence means the world. Thanks for the five-star rating, and we look forward to seeing you again next time!

March 31, 2022

Took my RX-350 for maintenance. Anthony did a great job at explaining what was included, options I had and in general answering all questions I had . The loaner vehicle option work More

by Morella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 31, 2022 -

Meade Lexus of Southfield responded

Morella, thank you for the great review! We are so glad to hear that you had a successful service experience working with Anthony. Drive safely in your Lexus RX 350, and we hope to see you back again at Meade Lexus of Southfield!