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Meade Lexus of Southfield
Southfield, MI
1,695 Reviews
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January 26, 2016
Best in All Departments This is the third vehicle I have bought from Meade Lexus and Karen Klaassen is the reason I keep coming back. She is friendly, trustworthy, and highl This is the third vehicle I have bought from Meade Lexus and Karen Klaassen is the reason I keep coming back. She is friendly, trustworthy, and highly competent. I appreciated the fact that she supplied me with all the information I needed, yet didn't pressure me to make a decision. I would definitely recommend her to anyone looking for a vehicle. In terms of service, on my previous Lexus I had an unknown object shatter my sunroof. After getting the run around by insurance, I called Meade Lexus and spoke to Don Allen in service. He had me come in right away and had a beautiful new loaner car ready for me to drive for the several days it took to make the repair. I never had to deal with my insurance company again because Don took care of it all. The customer care at Meade Lexus is superior. More
by Karen C.
Employees Worked With
Don Allen, Karen Klaassen
January 24, 2016
Mona went to bat for us Mona had the knowledge and dealer resources available to find us the vehicle we wanted. She delivered the right car at the right price. We felt that Mona had the knowledge and dealer resources available to find us the vehicle we wanted. She delivered the right car at the right price. We felt that she was working for us, and looking out for our best interests. We will definitely work with Mona again in three years for our next new vehicle. More
by Bob and Miriam
Employees Worked With
Mona Buchanan
January 23, 2016
Bad experience! We recently bought a Lexus, we have bad experience with financial service! I told them I did not want extended service but he convinced my husband t We recently bought a Lexus, we have bad experience with financial service! I told them I did not want extended service but he convinced my husband to buy it without telling me. We called back to cancel the extended service and it took forever to update the new balance. I bought a car on Jan 2th, I still haven't get updated on my account. I keep calling, texting and the only answer I get is keep waiting. Why it takes so long to update the new balance? I'm very disappointed! Jan. 20th: Talked to the manager today, he promised to get everything taken care of, and we expect to see the updated principal balance soon ( after they removed the extended warranty service) . Everything is clear to me, just need to see the updated balance to make sure everything is correct as promised . I'm glad that I finally have a clear answer from the manager, will share my experience later after I see the updated balance, hopefully in few weeks! Jan. 23rd: Thought everything would be fine, but temporary plate already expired and I was promised to get the permanent plate on Jan.11th, still have not received it yet. I had to call like 10 times, they promised to send another temporary plate but I still have not received it, I asked for the tracking number of the mailing package, never get an answer. Also no updates on balance yet! Lexus financial service will able to cancel the extended warranty service only if it's effective. Found out that the vehicle service agreement ( aka extended warranty service ) never been approved, so how can Lexus Financial Service help us to cancel if the contract never been effective? How funny is when the contract fee already applied on our principal balance and the vehicle service agreement has never been approved. To the manager: I was promised everything will be expedited but still have not get any updates. I understand you are busy and things take time but for my expired temporary plate, I wish your employee was a little more polite not to ignore our calls & texts. I will update the reviews after everything get updated but for now, your place deserves low rating. FYI my husband account is TUNG MAI if you want to investigate the issue. More
by Khanh Ha
Employees Worked With
Jason ( financial service), Richard Cochran
January 23, 2016
Great Service! I forgot to mention Gerald Marx my service advisor in my last review. He provided me with excellent customer care. He is very friendly and profession I forgot to mention Gerald Marx my service advisor in my last review. He provided me with excellent customer care. He is very friendly and professional. Thank you Jerry for a great experience. More
by jacobcamhi
Employees Worked With
Gerald (Jerry) Marx
January 22, 2016
Jerry Marx..the very best in service Meade Lexus has the best service department because of Jerry Marx. Taking my car into the dealer for service has always been a task I never looked fo Meade Lexus has the best service department because of Jerry Marx. Taking my car into the dealer for service has always been a task I never looked forward to doing, but Jerry has made it a much more pleasant experience. He is always on time; always pleasant and jovial----he likes his job--- never talks down to me because I am a woman; and always keeps me abreast of the progress of the service process. More
by D Ferguson
Employees Worked With
Gerald (Jerry) Marx
January 21, 2016
Excellent service plus! I have been to many dealerships in my time but Meade has by far been the best. My service experience was great for both of my scheduled maintenances. I have been to many dealerships in my time but Meade has by far been the best. My service experience was great for both of my scheduled maintenances. The staff from sales to service and the great staff at the snack bar is the best. Thank you. More
by jacobcamhi
Employees Worked With
Mark Matuszczyk, Amanda Peck, J.R. Bowers
January 21, 2016
Looking for a Lexus dealership? Look no further! I can't begin to explain the excellent experience I had with Meade Lexus of Southfield. They were very patient and made sure I didn't leave without th I can't begin to explain the excellent experience I had with Meade Lexus of Southfield. They were very patient and made sure I didn't leave without the car of my dreams. Mona worked with me and was very cooperative throughout my whole experience.. If it wasn't for her I would not have such an easy going experience. If you're looking for a Lexus, go see Mona!! More
by Mayae
Employees Worked With
Mona Buchanan
January 21, 2016
Dave @ Meade has been our family Lexus expert for years Our family has literally put nearly 2 million miles on Lexus cars, and Dave Israilov at Meade Southfield has been our sales consultant for many years Our family has literally put nearly 2 million miles on Lexus cars, and Dave Israilov at Meade Southfield has been our sales consultant for many years now. Dave is honest, knowledgeable, and professional. There has never been a question Dave couldn't answer, and the answers have always proven accurate. I just took delivery of a 2015 ES today which replaced my 2007 ES. Do yourself a favor and call Dave to give he, Meade, and Lexus a chance. You'll be glad you did... More
by dbauer
Employees Worked With
Dave Israilov
January 20, 2016
Trade in and purchase of a newer same model vehicle. The service at the dealership is always great and everyone is always very nice and accommodating. The situation was a little unique with this visit, b The service at the dealership is always great and everyone is always very nice and accommodating. The situation was a little unique with this visit, but ultimately everything worked out. More
by tsmith7
Employees Worked With
Dave Ferguson, Johnnie Dinkins
January 19, 2016
A+ Experience I have worked with Michail K. for several years and every transaction is a joy. I greatly appreciate the honesty and care taken. I highly recommend Mi I have worked with Michail K. for several years and every transaction is a joy. I greatly appreciate the honesty and care taken. I highly recommend Michail and Meade Lexus to anyone in the market for a vehicle. More
by Sean K
Employees Worked With
Michail Kravaritis
