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Meade Lexus of Southfield
Southfield, MI
1,695 Reviews
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September 16, 2015
Worth the drive! In my search for a used car, one came up from Meade Lexus. I live on the other side of the state but the name of this dealership sounded very familia In my search for a used car, one came up from Meade Lexus. I live on the other side of the state but the name of this dealership sounded very familiar. Once I realized it was the one my mom recently purchased her car from I knew it would be worth the drive. She spoke so highly of this dealership and their commitment to customer service. After contacting Dave I had nothing short of a wonderful experience and drove off the lot with my "new", and very well taken care of, car. Dave was a pleasure to work with, as well as Marla Johnson. More
by kaa
Employees Worked With
Marla Johnson, Dave Israilov
September 16, 2015
Thinking about a Lexus My husband and I came to Lexus only to look and contemplating on a vehicle. Mr.Michail Kravaritis was the first to approach us. He was an exceptional My husband and I came to Lexus only to look and contemplating on a vehicle. Mr.Michail Kravaritis was the first to approach us. He was an exceptional salesman in all ways possible. He gave us more than any dealer has. Don Massey is the past. Most of all he kept in touch. The staff makes you feel like family. I am enjoying my 2015 Lexus, More
by lenda377
Employees Worked With
Michail Kravaritis
September 15, 2015
Jump thru Hoops and Score! I trust Dave and the backing he gets from. Meade Lexus. This time Dave made me run around a bit but eventually satisfied my needs. His advice is candi I trust Dave and the backing he gets from. Meade Lexus. This time Dave made me run around a bit but eventually satisfied my needs. His advice is candid and value added. Dave extends courtesy and respect in line with image of the dealership and brand! More
by VJ
Employees Worked With
Dave Israilov
September 15, 2015
new car purchase My husband and I went to Meade Lexus in Southfield Saturday afternoon not realizing they were closed already. David was still there and kindly helped My husband and I went to Meade Lexus in Southfield Saturday afternoon not realizing they were closed already. David was still there and kindly helped us instead of just telling us to come back later. We ended up buying a car right then. When I returned to pick up my car, everyone was courteous and efficient so I was out quickly. Marla was very good at explaining my new car to me. More
by bettycj
Employees Worked With
Dave Israilov, Marla Govan
September 13, 2015
Extremely Disappointed I brought my 2008 es350 in for an oil change, a new battery and to repair a damaged side view mirror. Although there was some mis-communication about I brought my 2008 es350 in for an oil change, a new battery and to repair a damaged side view mirror. Although there was some mis-communication about the side view mirror, I felt that the service manager made things right. However, upon receiving my vehicle back and washing it a week later I realized that scratches had been made on the the front grill. I believe that while the battery was being replaced, that it was set on the front grill causing the scratches. Upon further inspection of the vehicle I found that a small gash had been made on the back of drivers seat! I feel that this was done intentionally as the person that repaired the side view mirror the 1st time was probably the same one that had to redo it the 2nd time (no proof) However, when the mirror was repaired the 1st time, the service manager asked me for the repaired part and was upset the the person that had repaired the mirror had Not put the repaired pieces in my vehicle. Again, I have no proof what-so-ever, but if the service person was upset for being called out on not putting the repaired part in my vehicle, and needing to repair it a 2nd time, he may have been upset. It looks like someone took a screwdriver and just dug it into the seat. Again, I have no proof. I do have pictures of these. As a result of this incident, not only will I not buy my new vehicle from Meade, which I was planning on doing, and had already spoken with Jeff my sales person, but will never go back for any reason, nor will I say anything positive about this dealership, ever! My girlfriend has also been receiving her service on her Lexus from Meade, and will cease to do so going forward. We will both be purchasing new cars in the next 30-60 days by the way. To say I am disappointed is an understatement! Ed Marshall More
by Ed48393
Employees Worked With
Kevin the service person was great. , Kevin Ramsey
September 13, 2015
Glad to be part of the Lexus family Best auto purchase experience yet. Mona Buchanan was great. She even watched my kids when my wife and I went for a test drive. Love the car and dealer Best auto purchase experience yet. Mona Buchanan was great. She even watched my kids when my wife and I went for a test drive. Love the car and dealership. More
by cdrakemd
Employees Worked With
Mona Buchanan
September 09, 2015
Awesome! Mona B. is so wonderful to work with. She is very persistent and works hard to please the customer. The management team is also wonderful. I worked wi Mona B. is so wonderful to work with. She is very persistent and works hard to please the customer. The management team is also wonderful. I worked with Marla J. (in Finance). She is very thorough and professional. This is my 2nd Lexus from this dealership AND I got the color I wanted!! My ES 350 rides like I'm gliding on air! I refuse to go to another dealership!! I am now trying to convince my family to join the Lexus team!! :-) Signed, Customer for Life!! (Ebony Taylor) More
by ebolee12
Employees Worked With
Mona Buchanan
September 07, 2015
Great experience Mona Buchanan contacted us because of the offers available on our 2013 RX 350. The deal was well-explained and she was very open and honest and so ple Mona Buchanan contacted us because of the offers available on our 2013 RX 350. The deal was well-explained and she was very open and honest and so pleasant to work with. We are so happy with our new Lexus and happy she contacted us. She is a superb salesperson! More
by mew1941
Employees Worked With
Mona Buchanan
September 04, 2015
Excellent Absolutely customer orientated. Lexus of Southfield defines excellence in customer service and satisfaction. I purchased luxury cars throughout my l Absolutely customer orientated. Lexus of Southfield defines excellence in customer service and satisfaction. I purchased luxury cars throughout my life. Deciding factor in choosing Lexus was excellent service after purchase. More
by Happy
Employees Worked With
Anthony (Tony) Krajewski
September 04, 2015
Excellence We just leased our 5th new Lexus from Karen Klaassen, and as usual, it was a great experience. Karen's professionalism, knowledge, and willingness to We just leased our 5th new Lexus from Karen Klaassen, and as usual, it was a great experience. Karen's professionalism, knowledge, and willingness to go the extra mile have kept us loyal to her for 11 years. More
by scott
Employees Worked With
Don Allen, Karen Klaassen
