Meade Lexus of Southfield

Excellent Customer Service Tony was amazing. He was extremely helpful in keeping me informed of what my car needed. He was also very understanding of my concers (financial) and Tony was amazing. He was extremely helpful in keeping me informed of what my car needed. He was also very understanding of my concers (financial) and didn't pressure me in any way. I was very pleased with my overall experience. More

ABSOLUTELY AMAZING!!! I was looking to purchase a luxury vehicle but never considered Lexus. However, after the great customer service I received from Mona Buchannan and t I was looking to purchase a luxury vehicle but never considered Lexus. However, after the great customer service I received from Mona Buchannan and the staff at Meade Lexus of Southfield, I will never drive anything else. Upon my arrival, I was greeted by a very kind gentleman who allowed me to look around the showroom without any pressure. After I found the model that I was interested in, my salesperson, Mona, came over and introduced herself. She truly listened to what I wanted instead of trying to sell me something that I didn't want. The model that I wanted didn't come with the color interior that I wanted. However, Mona searched and found me something that was even better. After that was done, Marla from finance came over and took my information and processed my application. Moments later she asked "are you ready to take your car home?" I took delivery the next day and I am happy to report that I am in love with my new car. Thank you Mona and the entire staff at Meade Lexus of Southfield for providing exceptional customer service! More

Good Job Well Done As always, as you bring your car in for service or repair when you have issues, you are most likely to be at a loss what needs to be fixed. But, bring As always, as you bring your car in for service or repair when you have issues, you are most likely to be at a loss what needs to be fixed. But, bringing my car in to a prestigious dealership like Meade Lexus of Southfield, I am confident that the car will be serviced with great care with full explanation from the service department what needs to be done, much thanks to well knowledgeable gent like Dave Fercuson. Now I can drive my car safe and sound free of worries. Good job well done. More

BEYOND THE BEST. Maria D'Aigle was exceedingly professional, helpful, and knew everything there is to know about the Lexus RX 350. She went the extra mile for me. R Maria D'Aigle was exceedingly professional, helpful, and knew everything there is to know about the Lexus RX 350. She went the extra mile for me. Rick Rodriguez breezed me through the credit process and was very personable and helpful. Marla discussed the important features of the car and how to appropriately use them. Dave made me feel confident about the Service Department. (Previously, at another dealership, I had a disappointing experience). Indeed, Maria, Rick, Marla, and Dave are gentle souls who are BEYOND THE BEST. More

Great Experience. Looking Forward to Coming Back. Maria is A+ top of the line., She made car shopping easy with her knowledge and great customer service. And she will work a deal :-) Maria is A+ top of the line., She made car shopping easy with her knowledge and great customer service. And she will work a deal :-) More

Very good experience Car was in dealership to get repaired, had more work needed to be done than thought, so the dealership loaned me a car to take to school. They then ar Car was in dealership to get repaired, had more work needed to be done than thought, so the dealership loaned me a car to take to school. They then are driving my car 3 hours to my school and will pick up the loaner car. They made it as easy as possible for us. More

Beyond the call of duty Dave Ferguson (Service) went beyond the call of duty to accommodate my daughter's needs, arranging a loaner for her and then returning the car to her Dave Ferguson (Service) went beyond the call of duty to accommodate my daughter's needs, arranging a loaner for her and then returning the car to her (3 hours away) when work was completed. I've told the story to several friends, who have been both amazed and impressed. I have always had outstanding service from Dave, in particular, and Lexus of Southfield in general. I can recommend Dave and the service at this dealer without reservation. More

Exceptional!!!!!! I am beyond pleased with my experience purchasing a beautiful new car this month. Joey is the best in sales! He lets you feel comfortable and is organ I am beyond pleased with my experience purchasing a beautiful new car this month. Joey is the best in sales! He lets you feel comfortable and is organized. Joey goes above and beyond for his clients!!!!! Marla helped me get familiar with all the features in my car. Can anyone possibly be any sweeter than Marla ?! I rate my experience with Meade Lexus an 11/10. My first Lexus definitely won't be my last. More

Joey Fortuna should be giving seminars to dealerships on "How to treat car buyers." After going through the new car buying process last year, and again this year should be giving seminars to dealerships on "How to treat car buyers." After going through the new car buying process last year, and again this year... Visiting at least a dozen dealerships and speaking with at least two dozen salespeople from every high end German, Japanese and "American" auto dealer... Only ONE salesperson makes the grade and that's Joey Fortuna. He quite simply treats others the way you want to be treated. It's simple in the real world, but in auto sales, it's the farthest from the truth. Joey would, in all sincerity, do anything to make the purchase/lease work without the cheesiness and insincerity that litters 98.9% of auto dealerships. Joey went over and beyond, checking via email, text and phone call throughout the buying process, how are "we" doing. This gentlemen is a feather-in-the-cap of Meade Lexus Southfield. I am assured he will be just as diligent "after the signing on the dotted line," with any needs that arise. Looking forward to enjoying our first Lexus. The icing to the process was Marla Govan thoroughly discussing the bells and whistles, with a follow up email, asking for a second visit. Who does that? Certainly not "sales people" who are decades older that Marla, that do not possess one/tenth of her exuberance and sincerity. Kudos to Meade Lexus for having an All Star like Joey Fortuna. I look forward to going back. Thank you. ...now if only I could trade in my Audi:>) More

Easy and Great Service Joey made buying a car very easy even though I was buying from 300 miles away. The car was a great price too. It was the best buying experience I have Joey made buying a car very easy even though I was buying from 300 miles away. The car was a great price too. It was the best buying experience I have ever had with a car. More