Hate to leave negative reviews, but don't want others to get scammed. Businesses need to have better credibility and integrity. Here's the story...On November 9, towed to dealer. Spent nearly 3 hours waiting for them to deal with it. Told me everything was covered under warranty, including the loaner vehicle. On November 20, I was sent an estimate via email for $5386.80. I told them I wasn't going to spend that much and that we were going to take the vehicle someone else.
When I sent a tow truck to get my vehicle they told the driver he couldn't take it until I paid my "outstanding bill." They told me that I owed almost $1,400 for the "rental vehicle", diagnostics fee, and almost a brand new PCM. I said, "What bill? I never authorized you to do any work." I was never called, nor was I told that work was going to be done without my permission. Because they wouldn't let me take the vehicle, I had no choice but to pay the bill (which they finally "agreed" to settle at $769.87). The other repair shop said they should have taken care of the fuse box before they changed the PCM. It might not even have been bad.
Apparently, this is a common issue with our vehicle. The ground does not run to the battery as it should, it is grounded to the fuse box, causing mini explosions and surges. Dodge is blaming it on customers. I then towed the vehicle to another shop. The PCM was changed out without my permission and before the fuse box was replaced/repaired. Shouldn't have been done in that order. You always fix the power issues first, otherwise you can damage the new computer module. We our now driving our van around with everything completely fixed WITH DEALER PARTS for $1179.51, including labor!!!! I told my friend about it and he asked me what dealer it was. I told him it was Meador on I-35. He had the exact same thing happen to him several months ago on a Dodge Caliber. They quoted him over $5,000 and he went somewhere else and had it done for $2,000. Apparently, they told him he had issues that the other shop couldn't find either. I will NEVER take a vehicle back to these guys again.
I bought a used Dodge Grand Caravan GT with 6,220 miles on it. I called the manufacturer and confirmed it was under warranty before I bought it. Took it to Meador for an air conditioning thinking what could go wrong, right? Then they told me there would be an $89 diagnostic fee if it wasn't covered under warranty. I thought who cares? It will be. After they inspect it, they tell us it will be $250 to fix. I could have taken it somewhere else for $80, but I figured after I paid the $89.95 fee and all the hassle it wasn't worth it. My wife came home and told me that she picked up the van, they told her there was no charge. Cool! A week later they call me and tell me I owe them $250. Avoid this place at all costs!