I had made an appointment online for 9/5/2018 for oil change, tire rotation and balance and recalls. I arrived at 745 am for my 8 am appointment I pulled in and after about 10 minutes the 2 males sitting there finally helped me. So finally after getting everything straight, they told me they do not have the water pump for that recall, I was fine with that, but I was assured that my oil change, tire rotation and balance and the sift interlock recall (I was told just a software update)would be done. I received a text from Christina if i needed anything to respond, well around 10:20 am I texted back asking what was the status of my truck, after about 15 minutes no response, so i went to the service advisor's office and I asked for some help, at first no one would help me, then finally someone called my service advisor saying I wanted to find out about my truck, waiting 10 minutes and still no one showed up, the guy called the service advisor again, (if she was busy why didn't she ask them to help her or why couldn't the gentleman just find out what was going on) so after about 20 minutes of still not finding out what was going on, I told them I just want my truck and that I was done. Finally my service advisor shows up and tells me they are just staring on the recall (mind you appt was at 8 am, and it is now 11:30am, I know it doesn't not take 3 plus hours for oil change and tires rotated and balanced). I told them stop and i just want my truck.
Finally went to cash out and the lady just tells me to sign the invoice, glad I always look over the invoice because they said on the invoice that they did the recall on the invoice, so they had to call service advisor again to get the invoice correct.
So i get home and they didn't even clean the oil that spilled from changing the filter and they rotated the tires and balanced them, but they didn't change the air pressure, front tires and rear tires where not correct. Come on Meador, where is the quality control on a simple task. horrible service this is the last time I will ever go there.