Mears Mazda Volvo

Excellent customer service! Highly recommend Mears Mazda/Volvo for all of your needs. I recently moved back to Lubbock from San Antonio. My first vehicle purchase, upon graduatio Highly recommend Mears Mazda/Volvo for all of your needs. I recently moved back to Lubbock from San Antonio. My first vehicle purchase, upon graduation from Texas Tech, was a Mazda RX-7 from Mears Mazda in 1983. I had always received excellent service and I was happy to see that had not changed. I contacted Mears about servicing my 2018 CX-5 and was immediately contacted by Jason White who helped me set up an appointment and gave me information on what scheduled service needed to be done. The day of my appointment with Mears I was greeted by Austin Morris. I needed an oil and filter change. Austin kept me updated on the progress of my service. Austin also showed me my cabin filter which he said was fine and could wait until next servicing. My appointment took about 25 minutes to complete and they had even washed my car. Thanks again Mears Mazda. I am happy to be back in Lubbock and even happier that customer service at Mears Mazda is still excellent. More

They showed concern for my problem Every time I come in they are willing to listen to my problem and want to try and resolve it right away. Since they could not, they found the earliest Every time I come in they are willing to listen to my problem and want to try and resolve it right away. Since they could not, they found the earliest service appointment time. Then when I brought it in they worked on it at the appointed time. They could not resolve my problem but ordered the parts necessary with assurances they will contact me as soon as the parts get in. All this was done with smiles. More

Expensive and constant up selling First our Volvo xc60 has been a good car. My wife brought her car in for an oil change and a headlight change. You called and said the spark plugs we First our Volvo xc60 has been a good car. My wife brought her car in for an oil change and a headlight change. You called and said the spark plugs were over due for exchange. The quoted price was 600 bucks? The oil change and filter and headlight was 306.00 dollars. I will never buy another Volvo because the cost of maintenance is out of line with reality. I felt confident that the dealership could do the work faster and more efficiently than a private shop. True, but at what cost. Expensive oil changes batteries and brake job are insane and you alway come ip with some up-sell that my wife would accept then have to mortgage the kids to pay for. I will sell this car and never consider Volvo again. Burned the bridge ! More

Not a long wait time and very polite The reason would have to be that they are very thoughtful and patient in answering all your questions and concerns. I would recommend service to my fa The reason would have to be that they are very thoughtful and patient in answering all your questions and concerns. I would recommend service to my family and friends. More

XC70 issues Service dept was unable to duplicate the intermittent errors I was experiencing but they were straightforward and very easy to work with. To the exten Service dept was unable to duplicate the intermittent errors I was experiencing but they were straightforward and very easy to work with. To the extent that it’s possible, it was a pleasure to have my vehicle in their care. More

Replacement if driver’s seat motor Work completed quickly although the cost of repair seemed quite excessive. Did not appreciate having to have parts charged to my credit card prior to Work completed quickly although the cost of repair seemed quite excessive. Did not appreciate having to have parts charged to my credit card prior to repairs made. This gives appearance the dealership cannot afford to operate a repair shop. In addition I have bought my last two new vehicles from this dealership and this gives the appearance that I’m not a trustworthy customer. More

Service Great service , Janson is very nice and followed up the car progress and needs; my only complain is I have been bringing my car for 9 years already an Great service , Janson is very nice and followed up the car progress and needs; my only complain is I have been bringing my car for 9 years already and lately they have to many cars so for an appointment for oil change for example we have to wait longer,. It would be nice if they have a rapid oil change like other dealers have , you just walk in without appointment (like Jeep does) More

Vehicle complaint brought in for . NOT REPAIRED ! Took Longer than allotted time.. required overnight stay . Initial complaint NOT REPAIRED. STILL HAVE SAME PROBLEM . Could not Re-Diagnose for two da Took Longer than allotted time.. required overnight stay . Initial complaint NOT REPAIRED. STILL HAVE SAME PROBLEM . Could not Re-Diagnose for two days . VERY UNSATISFIED! More

Vechile Just came in to find an odd smell. Nothing was found, so all is good with my vechile. Thank you so much for being an amazing company. Just came in to find an odd smell. Nothing was found, so all is good with my vechile. Thank you so much for being an amazing company. More

Couldn’t be happier with my purchase. They were willing to do whatever it took to get us where we wanted to be and get us in the vehicle they thought would work best for my family. Cameron They were willing to do whatever it took to get us where we wanted to be and get us in the vehicle they thought would work best for my family. Cameron And Mr. Webster were very helpful. More