Mears Mazda Volvo

Miscommunication I took my car t have a pulley replaced. I found out I needed it on May 24 and aid for the parts. Told technician my husband DID NOT want the alternato I took my car t have a pulley replaced. I found out I needed it on May 24 and aid for the parts. Told technician my husband DID NOT want the alternator worked on. Told them I was going to be out of town for a week and would bring car on Tues and leave it until Monday. I was supposed to be charged for 3 hours of labor since I had to prepay for parts. Was told no problem to get this work done by Monday morning. When I dropped the car off I told technician to call my husband for problems and gave his number. No one ever called. When I came to pick my car up it wasn’t ready. I had numerous appointments that morning. Did get me a loaner. However the technician acted like she was doing me a favor???? Then called and said I needed more parts for 221.00. Funny those didn’t need to be ordered and prepaid. So I was expecting a bill for $600. Tried to charge me 850 for alternator belt too. Bill was adjusted but overall not a pleasant experience More

Friendly service What an easy and friendly car buying experience. These guys have a great attitude. I'm so glad they were not pushy. They were helpful in every way p What an easy and friendly car buying experience. These guys have a great attitude. I'm so glad they were not pushy. They were helpful in every way possible. More

Best dealership we have ever purchased from!!! Incredible price on the Camry with warranty! Very knowledgeable staff and supportive management. Expedited the lending process. Will definitely do Incredible price on the Camry with warranty! Very knowledgeable staff and supportive management. Expedited the lending process. Will definitely do business with again!! Thank you!! More

Fast service Best place to buy a vehicle. Great service and fast. From sale to finance dept. Great deals. All great deals on all vehicles. Will go back if need to Best place to buy a vehicle. Great service and fast. From sale to finance dept. Great deals. All great deals on all vehicles. Will go back if need to buy another vehicle. More

miscommunication madness So I scheduled an appointment like I was going to a darn doctors appt- which i have another issue with - anyway I went in and said I need such and suc So I scheduled an appointment like I was going to a darn doctors appt- which i have another issue with - anyway I went in and said I need such and such part replaced I literally pointed at it and said this here thang.- i did not ask for a diagnosis or for a list of what was wrong i needed a part and wanted it swapped out plain and simple. Needless to say I was given a handwritten manifesto from the service technician telling me what was wrong with my car - no shoot magnificent troglodyte that's why im here I KNOW somethings wrong. And top it off the part or parts I do need are not even at the shop at all and neededto be “ordered “ this a dealer service shop for petes sake. Annnnd then i was charged a $130 diagnostic fee. So basically i paid them to look under my hood and tell me what I already was wrong with my vehicle. Freaking bull manure. I had to Pay this robbery fee in order to get my vehicle keys back. No work was done to this vehicle and I'm still out $130. I did not ask for this diagnosis bull manure -I needed a specific part and told which one. And still i was swindled. More

Used car purchase. I purchased a used Cadillac Escalade ESV and my experience was good. The service after the sale was excellent. We needed to order a couple of things f I purchased a used Cadillac Escalade ESV and my experience was good. The service after the sale was excellent. We needed to order a couple of things for my new vehicle and the staff was very accommodating. More

Great people to work with Appreciated their help to get us into the Volvo we wanted at a price we were comfortable with! They were open and transparent with us and that’s rare Appreciated their help to get us into the Volvo we wanted at a price we were comfortable with! They were open and transparent with us and that’s rare in the car business. Would recommend them to anyone! More

Excellent customer service My salesman, Thomas did a great job explaining all the features of my new Volvo. I was treated with respect from everyone I came in contact with. Als My salesman, Thomas did a great job explaining all the features of my new Volvo. I was treated with respect from everyone I came in contact with. Also I had a great experience with Jeremy the finance manager. I would highly recommend buying your next car from Mears Mazda Volvo. More

Very friendly amd helpful. We have learned in the past years that its not the people at a dealer ship, its the company its self. Mears Mazda is one of the company's that is frie We have learned in the past years that its not the people at a dealer ship, its the company its self. Mears Mazda is one of the company's that is friendly no mater who is there. We have a total of four cars from y'all now, and every single one the employment was as honest and as nice as possible. We will always concider the company as a option when looking for cars for our family. More

Way to go, Mears! We had contacted Mears on a Friday about a 2019 CX-3. By Monday, they had found the car we wanted. By Tuesday, we had a very good deal. On Friday, my We had contacted Mears on a Friday about a 2019 CX-3. By Monday, they had found the car we wanted. By Tuesday, we had a very good deal. On Friday, my daughter and I drove from El Paso to Lubbock to pick up the car Saturday morning. On Saturday, Ken and Jeremy had everything ready. The biggest surprise? NO SURPRISE. Everything was exactly as we had discussed. There were no endless trips back and forth to the manager's office. No added charges. No collusion or obstruction. We would happily do business with them next time. They have earned it. Jorge More