Mears Mazda Volvo

Customer centered The service department was professional, courteous and efficient. They went beyond expectations. Management listened to customer concerns and fulfille The service department was professional, courteous and efficient. They went beyond expectations. Management listened to customer concerns and fulfilled requests with courtesy and satisfaction. This was my best-ever experience at Mears. More

Back up to excellent service! Some employee turnover in the service department left me feeling that I did not receive the usual excellent service. I do not like to complain, but we Some employee turnover in the service department left me feeling that I did not receive the usual excellent service. I do not like to complain, but went to a manager to discuss my concerns. Apparently they gave some customer service lessons to the newbies, because I see a return to the gold standard for Mazda. Thank you! More

service department I have a recall on my Mazda for the pistons for my back lift door. I made an appointment with Mears service dept. to have them replaced. I live abou I have a recall on my Mazda for the pistons for my back lift door. I made an appointment with Mears service dept. to have them replaced. I live about 190 miles away from this dealer and if I didn't get caught in a traffic delay, I would have driven all the way for NOTHING. I called them when I was waiting in traffic to let them know I may be a little late because of the road construction. The service guy I talked to on the phone said that they didn't even have my parts in stock. I thank God that I got stuck in traffic and made that phone call, I would have been a very mad person if I drove the rest of the way. They didn't even have the courtesy to call and let me know before I left. More

Mears Volvo Cameron went out of his way to make sure all my service work was taken care of. We had a few miscommunication issues in the beginning but once we we' Cameron went out of his way to make sure all my service work was taken care of. We had a few miscommunication issues in the beginning but once we we're all on the same page everything was smooth sailing. I thank Cameron and the service guys for taking good care of me and my car. More

Great experience Everything was good and they worked very fast. Very friendly and did everything they could to get you what you wanted I would definitely go back to pu Everything was good and they worked very fast. Very friendly and did everything they could to get you what you wanted I would definitely go back to purchase another vehicle More

Mazda 3 service Joe & his stafff are very professional & helpful They made an appointment for me & finished the work in a timely manner. They also dropped me off & p Joe & his stafff are very professional & helpful They made an appointment for me & finished the work in a timely manner. They also dropped me off & picked me up when they were finished. More

Rapid!! Dropped my car off for appointment to get rear pads. They called me about 2 hrs later saying I was done! These people will do you right 👍 Dropped my car off for appointment to get rear pads. They called me about 2 hrs later saying I was done! These people will do you right 👍 More

EFFICIENT SERVICE WHEN WE PURCHASED OUR 2018 XC90, WE WERE TOLD TO EXPECT VERY EFFICIENT AND PERSONAL SERVICE. WE HAD A MINOR PROBLEM WITH A RATTLE IN THE HEADLINER. TH WHEN WE PURCHASED OUR 2018 XC90, WE WERE TOLD TO EXPECT VERY EFFICIENT AND PERSONAL SERVICE. WE HAD A MINOR PROBLEM WITH A RATTLE IN THE HEADLINER. THE PROBLEM WAS DIAGNOSED AND VOLVO HAD A FIX FOR IT. WE SCHEDULED A REPAIR DATE AND ASK THAT A LONER CAR BE AVAILABLE—IT WAS! REPAIR IS SATISFACTORY... WHAT MAKES THIS IMPORTANT TO US IS THAT WE LIVE 115 MILES AWAY!!!! More

Thorough and professional First contacted service desk as to issue I was having,service dept told me exactly what was wrong and scheduled me first next day, then resolved issue First contacted service desk as to issue I was having,service dept told me exactly what was wrong and scheduled me first next day, then resolved issue and all was perfect, their dealership is and has always been first rate. More

Routine maintenance I always have great service there except this time. Joe Woods who usually takes care of me is not there and it was anew young man, and he is not as at I always have great service there except this time. Joe Woods who usually takes care of me is not there and it was anew young man, and he is not as attentive to details as the previous people. For example, he didn’t even offer a ride home while I’m waiting for my vehicle, nor my car reminder for the next maintenance is reset. I had to come back again for them to reset it. He is not friendly and it seems he wants his costumer to do his job. Overall experience is I could have gotten my maintenance done in another place and paid a lot cheaper price and probably gotten a lot better service More