
Mears Mazda Volvo
Lubbock, TX
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40,000 mike service Even though there were several cars waiting in front of me, the service guys got right to work on mine since I had booked an appointment time. In no t Even though there were several cars waiting in front of me, the service guys got right to work on mine since I had booked an appointment time. In no time, my car was ready, washed , and set to go. Thanks guys! More
Excellent dealership! David Hadley, our salesman, was outstanding! He worked extremely hard to get the deal done. I would recommend him to anyone looking for a new or use David Hadley, our salesman, was outstanding! He worked extremely hard to get the deal done. I would recommend him to anyone looking for a new or used vehicle! This was my first experience with Volvo and they did not disappoint! More
Will never use you again My car was in for routine maintenance and a break job in mid June. The check engine light was coming on at that time. I asked you to check it and was My car was in for routine maintenance and a break job in mid June. The check engine light was coming on at that time. I asked you to check it and was told everything was fine. Within 2 days of leaving, it was coming on again. When I brought it back, you now tell me its the catalytic converter. How did that go out I 2 days. Not to mention after you did the break job, a break switch went out, and you left a piece of the undercarriage hanging down. So now have several break light warnings on the dash going off. Just not impressed by the whole experience. Maybe it really is all coincidental, but I have a hard time believing that. It's also hard to get anyone to answer the phone, I got hung up on several times. Meanwhile, I was contacted 3 different times by the sales department about if I wanted to trade my car in. That didn't seem pushy at all! More
Oil change I was surprised that an oil change did not take very long. Jesse was very nice and helpful. The oil change was pretty fast which is what I like. I was surprised that an oil change did not take very long. Jesse was very nice and helpful. The oil change was pretty fast which is what I like. More
Volvo XC90 Just bought vehicle. Have not yet used service center. Sales staff was very friendly and professional. Allowed for an adequate test drive and first pr Just bought vehicle. Have not yet used service center. Sales staff was very friendly and professional. Allowed for an adequate test drive and first price offered was accepted. More
Disorganized, confused and shady There is so much to write I don’t know if I can get it all down. All I needed was my AC fixed. I came to the dealer because I thought they had spec There is so much to write I don’t know if I can get it all down. All I needed was my AC fixed. I came to the dealer because I thought they had special experience and expertise in their particular brand of car and perhaps they do, but it didn’t show. the second I walked in every employee I spoke to looked confused and had to go ask someone else the answer to my questions. First they ordered the wrong part after I clearly told them several times exactly what it was I needed. I also asked for a windshield repair several times and this fell completely on deaf ears until they returned my vehicle to me and blew me off by saying that I could contact a third party. Great. overall their general incompotence put me and my family an entire day behind schedule, and then told me I needed to pay them an additional 1150 to get my ac fixed because the compressor wasn’t getting power from the battery and refused to buy the part back when I told them I didn’t have another day to burn away waiting for something that will probably never happen. This was by far the worst experience I’ve ever had with a mechanic anywhere. More
New Car Tyson and Jeremy were a huge help in the buying process. We came really just to test drive a Volvo XC 90 and see what they had on the lot. We walked a Tyson and Jeremy were a huge help in the buying process. We came really just to test drive a Volvo XC 90 and see what they had on the lot. We walked away with a new Volvo and very satisfied customers. More
Repair I had my passenger air bag replaced and also the lower arms( not sure what that is) but was an excellent job done repairing all that was needing to be I had my passenger air bag replaced and also the lower arms( not sure what that is) but was an excellent job done repairing all that was needing to be repaired More
Awesome My wife had been in a auto accident and we needed to buy a new car. But she was unable to go to there dealership. The salesman brought the car to my h My wife had been in a auto accident and we needed to buy a new car. But she was unable to go to there dealership. The salesman brought the car to my house three times for my wife and I to decide which one she wanted. When we decided they brought to the house where they parked it in my garage and we signed all the paperwork. Great place to do business. More
Always Impressed I have always been impressed with the service dept. They treat me like I am appreciated and not just a number. They keep me informed on the status o I have always been impressed with the service dept. They treat me like I am appreciated and not just a number. They keep me informed on the status of my service issue and if there is anything other issue besides what I brought my car in for. More