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Med Center Mazda

Pelham, AL

4.8
3,188 Reviews
At Med Center Mazda, we look forward to assisting you in the car-buying process. We understand that you have many options when it comes to dealerships. That’s why we take care of our customers by providing numerous specials and offering a top-notch service center. At our dealership, we put customers first. We are conveniently located at 80 Drivers Way, Pelham, AL, 35124. For residents of Hoover, Bessemer, and Calera, we’re only a short drive away. Visit us today for a memorable experience at our dealership. We look forward to putting you behind the wheel of your dream vehicle!
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80 Drivers Mart Way

Pelham, AL

35124

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Showing 3,189 reviews

May 31, 2025

The staff at Med Center Mazda was 100% honest and courteous. I have bought numerous cars over the years and have never had an experience as good as this one. To cap it all off, we love our new CX90. More

by amberandbrandonstegall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I had to repeatedly ask for an update on my vehicle. As a dealership employee this was quite irritating. More

by REGAN.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Stratton
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Poor communication from the service. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. More

by turrentinecaleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Alldredge
May 30, 2025

Very nice staff. I enjoyed the video overview of my car. Did not take long More

by dylannicolekyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

We am very disappointed in Mazda at this point. I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live abo More

by Qahuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Really great place and they helped us a lot. Thank you so much and highly recommend to visit there. More

by kdi0110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

service was fast, staff are very courteous, facilities were clean. the service videos are helpful More

by mtate2404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Great customer service. Get you in right at your appointment time. No complaints about the service my car received. Overall great experience. (Nice snacks, too) More

by hdobbsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Service was as expected. Clean and quiet waiting room. Staff were professional and wile will return our Mazda here for future service More

by joseph.a.terrell85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
May 24, 2025

Purchased a 2016 Mazda CX5 with warranty. The infotainment system has sporadically glitched and continuously reboots, more often when temperatures are below 50 degrees outside. We have repe More

by npc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
May 28, 2025 -

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention. We understand how frustrating it must be to deal with an ongoing issue like the infotainment system glitching—especially when you've made repeated efforts to have it addressed under warranty. Situations like this, particularly with intermittent problems tied to specific conditions (like temperature), can be difficult to diagnose on-site, but that doesn’t make your experience any less valid or frustrating. Regarding the class action settlement and the CMU replacement, we are required to follow specific diagnostic protocols outlined by Mazda, and unfortunately that limits what we can authorize without verifiable duplication of the issue. That said, we want to help however we can. If you'd be open to it, we’d be happy to revisit the matter with our service team and explore whether there’s a more proactive solution or assist in documenting the issue for escalation through Mazda corporate. Please feel free to email our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss next steps more personally. We appreciate your patience and the opportunity to work toward a resolution

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