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Med Center Mazda - Service Center

Pelham, AL

4.7
1,871 Reviews

1,871 Reviews of Med Center Mazda - Service Center

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June 07, 2022

The service reps at Med Center Mazda were courteous and helpful. I highly recommend them. More

by KENLINKATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger McWhorter, Bim Songer
Jun 08, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

June 06, 2022

Service was fast and the service center sent a very informative video of my car. Price seemed fairly high for service provided. More

by allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Med Center Mazda responded

Allison, Thanks for the 5-star review. We greatly appreciate your time. We are glad to hear that your service was completed quickly and that you enjoyed your after-service video. We apologize that our pricing is higher than you expected and appreciate your feedback. Please reach out if you have any questions and we look forward to working with you again.

June 06, 2022

Everyone is very nice and professional. The waiting area is very clean and comfortable. My only mild issue was the drinks were running low, it would have been nice to have something besides More

by margaret.l.franklin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Jun 07, 2022 -

Med Center Mazda responded

Margaret, Thanks for the 5-star review and we're glad to hear that you enjoyed your time in our waiting area. We apologize about the drink situation and will be sure to have it remedied next time. Please let us know if you have and questions and we look forward to seeing you again in the future.

June 06, 2022

Every thing was performed with no problems, every thing was explained about the service completely More

by gary35209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Med Center Mazda responded

Really glad you had a positive experience. Thanks for reviewing. Hope to see you again soon!

June 06, 2022

I got a full circle inspection 2 months ago and talked to a maintenance person about the issues that I was having with brakes because there isn’t option for me to choose online when setting up an appointment More

by reagandw5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Med Center Mazda responded

Thank you for your review. We are sorry that your vehicle had an issue with its brakes. Our service technicians do their best to diagnose issues before they happen but sometimes things can be hard to replicate. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com so that we can discuss this matter with you directly.

June 04, 2022

Came in for an oil change. I asked how long and was told less than an hour and it took over two hours. More

by Akmayo10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Jun 06, 2022 -

Med Center Mazda responded

Thank you for your feedback. We apologize that your service took longer than expected. Our service technicians do their best to ensure that all services are completed in a timely manner but some can take longer than expected. We would love to discuss this matter with you directly. When convenient, please contact our General Manager, Chris Martin at cmartin@medcentermazda.com.

June 04, 2022

The staff was friendly and professional. The waiting area was quiet and comfortable. I like the video from the service technician. More

by lexiedog31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 06, 2022 -

Med Center Mazda responded

Glad to learn your experience was a positive one. We look forward to seeing you again soon!

June 04, 2022

That was my second service appointment with my Mazda Miata and they haven’t let me down. All good! More

by ANGMARBU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Med Center Mazda responded

This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!

June 04, 2022

Always happy with the service and care given at MedCenter Mazda. Love my 2021 CX-30, and depend on the service department to keep it in top shape! More

by larrywaynehyche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle, Larry! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

June 03, 2022

I have already done this once. My experience at this dealership was excellent. I really appreciated the video that they sent of the technician who serviced my car. The facility was More

by bamamom2zz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Med Center Mazda responded

Thanks for your amazing review. We're happy to hear that your visit was amazing and that you were satisfied with both your service and waiting room visit. We do apologize that we do not wash your vehicle and we will take your feedback into account for the future. Thank you for your business and we look forward to serving you again.

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