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Med Center Mazda - Service Center

Pelham, AL

4.7
1,870 Reviews

1,870 Reviews of Med Center Mazda - Service Center

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February 27, 2024

Service department was awesome. James was very friendly. Great experience . Service department was awesome. James was very friendly. The car was finished on time . Great experience More

by ron2069d
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
Feb 29, 2024 -

Med Center Mazda responded

Hi, thank you so much for the glowing review! We're happy to hear that you had a great experience with James in our service department. We strive to provide excellent customer service and timely repairs, so we're glad to hear we hit the mark. Drive safe!

February 27, 2024

Very detailed information about the need work for my car I really appreciate the video More

by imays54
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
February 26, 2024

It was awesome. I will take my car there again. It was awesome. I will take my car there again. No issues with me...good staff. More

by etjunior9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
February 26, 2024

Professional. Worked with me to get my car in quickly and repairs done well and quickly More

by lisabconry
Recommend Dealer
Yes
Employees Worked With
Vic, Nick, Robbie, LeeAnne
February 25, 2024

Friendly, courteous staff Kept me informed of my service and completed service in a timely manner More

by dlancepeden
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
February 22, 2024

Conflict was resolved but not in a professional nor pleasant manner. I was provided wrong information by Med Center Mazda employees and then James was very unpleasant when resolving the issue. He seeme More

by Jen Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Med Center Mazda responded

Hi Jen, Thank you for sharing your feedback with us. We apologize for any inconvenience or frustration you experienced during your recent visit. Customer satisfaction is important to us, and we regret to hear that your concerns may not have been addressed in a professional and pleasant manner. We would like the opportunity to speak with you directly to learn more about what happened and work towards improving your experience with us. At your earliest leisure, please feel free to contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. We hope to hear from you soon.

February 22, 2024

Very professional from the moment I stepped out of my vehicle and into the service department. I explained why I was there and what I would like done and he said yes, we can handle that and just that got More

by cordeliapope
Recommend Dealer
Yes
Employees Worked With
DJ
February 21, 2024

Dealership did a good job keeping me informed about my car. Definitely will use them again More

by bigtopfazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
February 21, 2024

Very professional and quick service. Amazing waiting area, free wi-fi, free snacks, and great professionals like always. More

by donald_victory_17
Recommend Dealer
Yes
Employees Worked With
DJ
February 18, 2024

Excellent customer service, very friendly personnel, washed my car, on time, great, waiting area with drinks and food, price still too high. More

by Richard.Coats01
Recommend Dealer
Yes
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