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Med Center Mazda - Service Center

Pelham, AL

4.6
1,904 Reviews

1,904 Reviews of Med Center Mazda - Service Center

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February 11, 2024

Professional and covered everything I needed. Excellent Let's go superbowl fans! Follow Jesus everyday. Amen More

by bamajamajudy
Recommend Dealer
Yes
Employees Worked With
Service
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February 09, 2024

Pleasant & thorough. I was very satisfied with my services & the customer service Will absolutely be back again for my services More

by kacillacrews
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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February 09, 2024

Took 1. 5 hours for an oil change, with a morning appointment No No xxxx no More

by johnliv
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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Feb 12, 2024 -

Med Center Mazda responded

Hi John, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your recent oil change appointment. We understand your frustration with the extended wait time, and we want to assure you that this is not the level of service we strive for. Your feedback is valuable to us, and we would like to take this opportunity to address your concerns and work towards improving your experience with us in the future. To further discuss this matter or provide any necessary assistance, please feel free to contact Chris Martin, our General Manager, at cmartin@medcentermazda.com. We appreciate your time.

February 09, 2024

It was wonderful. Everyone was competent and courteous. Now have I said enough to satisfy your computer system? AMEN More

by amc2051
Recommend Dealer
Yes
Employees Worked With
JD
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February 08, 2024

Excellent service and the work on my Rav 4 was great. Easy process and great communication. More

by Austinshillis
Recommend Dealer
Yes
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February 08, 2024

I had a popping noise out of my front drivers tire/wheel. The noise was diagnosed and fixed. More

by Meem
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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February 07, 2024

Fast and friendly Had an appt and there was no delay. I was in and out and had a thorough inspection. More

by lindacast59
Recommend Dealer
Yes
Employees Worked With
DJ
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February 07, 2024

Friendly & quick service! Professional & kept me informed the whole time my car was being serviced. I'm very pleased with the service dept and I love my Mazda! More

by spancey17
Recommend Dealer
Yes
Employees Worked With
DJ Victory
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February 06, 2024

It was difficult to get in touch with someone on the phone. The wait was entirely too long for an oil change and tire rotation, when I did have an appointment. More

by meredith6
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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Feb 07, 2024 -

Med Center Mazda responded

Hi Meredith, Thank you for sharing your recent experience with us. We apologize for the difficulties you encountered in reaching us by phone and the wait time during your scheduled oil change and tire rotation appointment. We understand your frustration, and we would appreciate the opportunity to improve your experience with us. At your earliest convenience, please feel free to contact Chris Martin, our General Manager, at cmartin@medcentermazda.com, so that he can personally address your concerns right away. Thank you.

February 05, 2024

The service was quick and the people were great. It was definitely worth the drive from Tuscaloosa. More

by lanayecannon6
Recommend Dealer
Yes
Employees Worked With
Jeremiah
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