Medina Auto Mall

Tabitha helped us find the truck we were interested in. Great customer service. Alan was great with the final finances to sign it over. Easy to work with and straight to the point. Currently having some se Great customer service. Alan was great with the final finances to sign it over. Easy to work with and straight to the point. Currently having some service issues, and Tabitha answered quickly and helped us get in. Afterwards though, we still need the service taken care of and the service department has not been as helpful. Disconnecting frequently and no one has followed up or called me back. Overall, the truck is great and the service was great outside of the actual service department at this time. Thanks :) More

Best car buying experience I've had to date. David Stewart is a fantastic sales rep. I will continue to do business with GMC in Medina. David Stewart is a fantastic sales rep. I will continue to do business with GMC in Medina. More

We traveled from a distance for a car we found online at the dealer, Arianna helped us have confidence in the condition of the vehicle before we made the trip, and everything went smoothly. Great experience the dealer, Arianna helped us have confidence in the condition of the vehicle before we made the trip, and everything went smoothly. Great experience More

Very easy to deal with we did the deal quickly and they delivered the vehicle to me delivered the vehicle to me More

I have had bad experiences in the past with dealerships,. My experience with your dealership was one of the best experiences in buying a car I've ever had. Sean was a wonderful salesman and he was so very h My experience with your dealership was one of the best experiences in buying a car I've ever had. Sean was a wonderful salesman and he was so very helpful in makibg my car purchase smooth and easy. More

Everyone was great! No high pressure salesman following us a round. Adam was the guy we dealt with and he made the entire process pleasant, low-key and very comfortable. No high pressure salesman following us a round. Adam was the guy we dealt with and he made the entire process pleasant, low-key and very comfortable. I would buy another vehicle from them before I went anywhere else. More

While prompt in responding to my initial calls on an inquiry regarding a used vehicle they had listed on Carfax, we were assured by our sales rep, after asking multiple times, that it received a thoroug inquiry regarding a used vehicle they had listed on Carfax, we were assured by our sales rep, after asking multiple times, that it received a thorough inspection as we were buying the it for our daughter (a new driver). We understood that the vehicle was sold “as-is” and assumed we would have some items to deal with. This was not our first used car purchase and we did already find a few minor issues before buying it (which MAM did handle). Less than two weeks later we’ve tallied over a dozen issues that should have been easily caught, most of which were discovered within the first hour of ownership. One very large issue with the moon roof not opening correctly was discovered when we literally pulled in our garage from the dealership. I would say shame on us for assuming it was checked at inspection, but Brad appeared to be under the same assumption based on an email response to a message we sent him immediately following our discovery. He was going to contact the dealership who performed the inspection and, “get back to us immediately “. Unfortunately, he never returned our message with a response. Turns out, it was not part of the standard inspection. Frustrating we found this out afterwards. We have contacted the dealership multiple times (GM, Sales Manager and our sales rep. With NO response. We have only heard back once and that was because the Kia dealership we are now working through for service actually contacted them when we shared our experience to inquire if they would cover costs. Evidently, they offered to cover a small portion of our repair, but when I followed up again on for additional coverage, they have never gotten back to me. This dealership’s lack of ethics to do the right thing, let alone not even dignifying any my emails with a response, is telling. Hopefully their decision to not invest $1,000 works out in the long run on losing any referrals from us. More

Had a good experience at this dealership. Logan was awesome! Just wished they would have provided a 2nd key and fob. Would buy another car from them…. Logan was awesome! Just wished they would have provided a 2nd key and fob. Would buy another car from them…. More

Very professional, polite, knowledge mainly from me being a new customer the two men I worked with had answers for many questions I needed to know Thank you for a good service. a new customer the two men I worked with had answers for many questions I needed to know Thank you for a good service. More

We called about a 2025 Ram truck and it was just as advertised. Ryan was easy to talk to and he had a great sense of humor. I never felt pressured and would recommend this dealership and Ryan to my fr advertised. Ryan was easy to talk to and he had a great sense of humor. I never felt pressured and would recommend this dealership and Ryan to my friends. I've forgotten the name of the finance manager I worked with but he was easy to talk with and at no time did I feel pressured. More