Medina Auto Mall

Might be the worst experience I have ever received from a service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video of the noise so that the advisor could be aware of the exact noise I was hearing, I do have AT tires on my Jeep so I didn't want them to get confused or give them a reason to blame the noise on the tires. I also had pre collision warning that I wanted to be looked at, I had removed the lower part of the bumper once the collision warning had started just to be sure the sensor hadn't been hit with a rock or something like that because I didn't want to pay a diag charge for something I could see and have done myself. So anyway they kept my car for 3 days and didn't even look at till the 3rd day after I told the advisor I needed my car back. They then told me I would have to pay a diag charge because I removed the bumper, I declined that and asked them to have my car ready for pick up. They also did a update to the power windows and when I picked up the car my power windows would not work and my ODO was flashing. I called back the next day 5 times and could not get my advisor Chad Paul or the manager Scott to call me back about the issue. I had to call a sales manager to get Scott to call me back and when he got on the phone he told me my car was ready for pick up, and that the windows were not working because of my rain guards. I had gotten my car back 2 days ago....xxx - I called this service department multiple times a day and never got anything back not even a txt message. POOR SERVICE!!! - I took the vehicle to Sarchione in Dalton and they were able to fix all my issues at NO CHARGE! More

Ignored walking in dealership and left to stand around even though we had an appointment. The car was not clean as we saw them taking it to be cleaned up on arrival. Very surprised a Cadillac dealership even though we had an appointment. The car was not clean as we saw them taking it to be cleaned up on arrival. Very surprised a Cadillac dealership would be so inattentive especially when we were going to spend $60k plus! More

My mom, 74, has been a customer of Medina Auto Mall for 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received about turning in her lease early. After the 5th attempt, she asked to speak with the GM. He was not available, so they connected her with Tim, the sales manager. He asked her to bring the car up to get appraised so he could give options. Once arrived, we worked with a salesman named Tim. He was very rude and acted like he was bothered by us being there. He tried pushing us to buy the very first car he pulled up. When we told him we wanted to see several options, he got irritated (slamming things on his desk, making rude comments etc.). After the 3rd car he drove up, I went back to the sales manager, Tim, and requested another salesman to speak with as we couldn't deal with Tim’s rudeness any longer. The next salesman was Zach. After giving him some details, he told us he would call back on Saturday with options and never did. On Monday, he did provide options, but they were way out of our price range (from $700 to $900 a month for an Acadia, XT5 and Enclave). We couldn’t believe the prices provided so we decided to do some research. To make a long story short, we found a car well within our range. Whomever reads this, do your homework before committing to anything. Medina Auto Mall was not only rude, unprofessional, they were willing to take advantage of my mom. We will never go back to them ever again. If you’re looking for an honest dealer, we recommend Ganley of Strongsville. Also, anyone from Medina Auto Mall reading this, the jokes on you, as we purchased a total of 3 vehicles (2 new and 1 used) from Ganley within a week due to their excellent service. Then again, maybe it doesn’t bother you because it sure seemed like none of you wanted to sell a car. Also, I don’t know how you can sleep at night knowing you were willing to rip someone off like that. We will continue to share our story via social media and verbally to prevent innocent folks being treated like crap! More

Need assistance! Some one needs to call me about an issue. I am available anytime Some one needs to call me about an issue. I am available anytime More