Medina Auto Mall

Dishonest, Unproffessional, Worst Experience A deal was set up...went in on a Sat..signed docs..veh n/a so was to b delivered to job Mon. Mon comes I hear a issue,.car signed for..sold!! Yet s/p A deal was set up...went in on a Sat..signed docs..veh n/a so was to b delivered to job Mon. Mon comes I hear a issue,.car signed for..sold!! Yet s/p never calld me..i ended up calling him..gave opportunity to tell me truth..yet his version " there's a problem with vin# I need you to come in and resign" lie! In very next sentence another reference made again about remembering how to answer survey questions. If your doing your job right..would you have to coach your customers as to how to rate an experience?? I was just lied to are you kidding?!?! Now veh will b delivered to my home..guy comes to my house? Normal? Shows up with..docs I signed already?? So now Tues they will bring docs to job..they leave new car,no contract, 30 day tag has wrong vin#..call s/p told no prob?? Tues-Weds NO contact..nothing..Thurs s/p randomly sends some1 to my job..yea big mistake..now sales "mgr" steps in. Fluffing the lie and poor handling..shouldve expected but I expected honesty & proffessionalism..hmm Fri I found a diff location to go to..now"mgr claims can't that he will get veh that I orig signed for? The one sold? The 1 I never took possession of? Lie..now offered lower payment..yet not asked for..had already been ok with where I was? So 7 days later..have a contract, again someone has to come to my home? So after all that a week & 1/2 later I have issue getting signed docs?? Why? Next issue, although addressed early & immediately in this whole dysfunctional process to s/p who I emailed a copy to was that I had a bill from prev lease..no problem he stated..they would take care of..30 days later.."mgr" now plays again his cards.."I'm 3rd part to this" "I didn't know what for" implied "how did he know I didn't get check to pay bill..he doesn't live with me", "he was just kissing my a**" "he felt sorry for me & was just trying to b a good guy and pay" All stated to me while on speaker phone in the presence of another adult!! In the times we live..this isn't being tolerated..unacceptable..is there exceptions?.In his line of business-"mgr"..unproffesional. Dealing with the public? Sexist/chauvinistic to say the least!! I would love to be present and see/hear that approach taken with a grown man who had same situation I did. Oh but 10p that day after all words said, I received a text...as to apology and so not like him and he's better than that. Please.. to me...when you can act a way it's not new or suprising...its already in you..you just pick an choose when to display. Some get fooled...some don't! So needless to say..hollow words...Day before bill due..money was wired..last minute necessary why? 30 day process? S/p already have a stereotype/stigma of being sneaky, snakes, shady, dishonest etc...you can fall into the stereotype/stigma or you can choose to represent yourself for the way you want the public to view you.These 2 grown individuals with 8.5+yrs in the business chose to live up to majority thoughts....shameful. Through whole process friends,family co workers floored, can't believe, po'd for me. Sad thing is I went to brother company for my last 2 leases..and BEST experience. Never lied to, Never told something would be done and wasn't, Never insulted or treated with anything but respect. Never a last minute process...TOTALLY professionals. Thinking to go elsewhere..poor choice on my part. Won't be made again! More

Poor Experience We were a former customer. Drove 50 miles from our home to find a vehicle for my wife. Asked for prior salesperson. He was disinterested from start We were a former customer. Drove 50 miles from our home to find a vehicle for my wife. Asked for prior salesperson. He was disinterested from start. Our test drive was in a used vehicle even though we were interested in new. Gave us numbers on a vehicle he picked out and we had never seen. He said this was only offer, and has not followed up at all. More

Shady sales tactics and kicked to curb after deal closes Similar to others - was pressured to buying a new Cadillac at the end of a month because "sales incentives" were going away, while actually the incent Similar to others - was pressured to buying a new Cadillac at the end of a month because "sales incentives" were going away, while actually the incentives were more lucrative the month following. In addition, had problems with the new car within hours of driving off the lot; was told "there is nothing they can do". You bought it, and now its your problem. Terrible way to treat customers especially for an upscale car. They have lost a customer for life. More

Unprofessional RIP OFF Artist Sold me a new car w Service issues. Ignored my calls, I returned car next day and they keep my money Horrible Management & Emploees/liars Sold me a new car w Service issues. Ignored my calls, I returned car next day and they keep my money Horrible Management & Emploees/liars More

Be patient Visited showroom spent two hours only test drove one vehicle. Left while still waiting for a second vehicle to test drive. Wherever they keep the vehi Visited showroom spent two hours only test drove one vehicle. Left while still waiting for a second vehicle to test drive. Wherever they keep the vehicles parked they need to bring them closer to the dealership!!! I don’t want to sit all day waiting for test drives More

I won't even so much as spend a cent on them. The biggest piece of xxxx to ever sell cars. I will strongly advise against buying anything from them. Especially if you value safety and money. My ca The biggest piece of xxxx to ever sell cars. I will strongly advise against buying anything from them. Especially if you value safety and money. My car is totally xxxxed due to my transmission failing within three weeks of owning my car. They refused to make up for it and I am now thousands of dollars in the hole. Used or not they should have never allowed such a vehicle to even be sold with a well known mechanical issue. So they now have a great running trade in while I'm stuck with nothing. I xxxxed up for even trusting them. More

Disappointing SERVICE department If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few m If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date). About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership. Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location. More