
Medina Auto Mall
Medina, OH
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I bought a 2025 Escalade here, and I am surprised by how poor my experience has been given the many positive reviews posted about this dealership. While the purchase paperwork itself was smooth, serious pro poor my experience has been given the many positive reviews posted about this dealership. While the purchase paperwork itself was smooth, serious problems with the vehicle were apparent right away. In addition to the car being delivered without being cleaned or detailed (papers and trash in seat pockets and stickers on the paint I am hesitant to remove due to possible damage ) I discovered significant prior paint issues and related repair work that the dealership must have done which requires correction, presumably at my own expense since the sales rep or management will not return calls or emails. None of these issues had been disclosed to me at the time of sale, in fact the opposite. Despite sending detailed communication with pictures, I have not received any response from dealership management or sales personnel. No one has called me back, and no effort has been made to address these issues. Post-sale service and accountability have been completely lacking. At this point I would not recommend buying or servicing here. I get that issues can happen, including missed communications, but to then continue to not respond suggests this is more than just an oversight. More
We are very satisfied with the overall process it took from the beginning, like finding eye catching advertising, their knowledge of the vehicles and exceptional customer service. Communication was great from the beginning, like finding eye catching advertising, their knowledge of the vehicles and exceptional customer service. Communication was great as they connected back with us when we were ready. Sales person was patient and valued our time. More
Medina Auto Mall is the place to go for a new vehicle. Outstanding professionals working there. Damiean (DT) made it the smoothest, easiest and fastest purchase in my life. He found the exact car my wife Outstanding professionals working there. Damiean (DT) made it the smoothest, easiest and fastest purchase in my life. He found the exact car my wife wanted and the price was SO much better than we could find in Youngstown. Check out their adds and take the drive. Way less $$ than we could find elsewhere! More
The Medina Automall was a great experance. Recieved the advertized price without any problems. Travis Styers provided my best car buying experience with excellent service and made the buying Recieved the advertized price without any problems. Travis Styers provided my best car buying experience with excellent service and made the buying process extreamly efficient More
This building has an incredibly amazing and knowledgeable workforce that also just happens to sell cars! I can’t say enough good things about my salesman Brandon. A real go getter who is not pushy yet excels workforce that also just happens to sell cars! I can’t say enough good things about my salesman Brandon. A real go getter who is not pushy yet excels at his craft. More