A deal was set up...went in on a Sat..signed docs..veh n/a so was to b delivered to job Mon. Mon comes I hear a issue,.car signed for..sold!! Yet s/p never calld me..i ended up calling him..gave opportunity to tell me truth..yet his version " there's a problem with vin# I need you to come in and resign" lie! In very next sentence another reference made again about remembering how to answer survey questions. If your doing your job right..would you have to coach your customers as to how to rate an experience?? I was just lied to are you kidding?!?! Now veh will b delivered to my home..guy comes to my house? Normal? Shows up with..docs I signed already?? So now Tues they will bring docs to job..they leave new car,no contract, 30 day tag has wrong vin#..call s/p told no prob?? Tues-Weds NO contact..nothing..Thurs s/p randomly sends some1 to my job..yea big mistake..now sales "mgr" steps in. Fluffing the lie and poor handling..shouldve expected but I expected honesty & proffessionalism..hmm Fri I found a diff location to go to..now"mgr claims can't that he will get veh that I orig signed for? The one sold? The 1 I never took possession of? Lie..now offered lower payment..yet not asked for..had already been ok with where I was? So 7 days later..have a contract, again someone has to come to my home? So after all that a week & 1/2 later I have issue getting signed docs?? Why? Next issue, although addressed early & immediately in this whole dysfunctional process to s/p who I emailed a copy to was that I had a bill from prev lease..no problem he stated..they would take care of..30 days later.."mgr" now plays again his cards.."I'm 3rd part to this" "I didn't know what for" implied "how did he know I didn't get check to pay bill..he doesn't live with me", "he was just kissing my a**" "he felt sorry for me & was just trying to b a good guy and pay" All stated to me while on speaker phone in the presence of another adult!! In the times we live..this isn't being tolerated..unacceptable..is there exceptions?.In his line of business-"mgr"..unproffesional. Dealing with the public? Sexist/chauvinistic to say the least!! I would love to be present and see/hear that approach taken with a grown man who had same situation I did. Oh but 10p that day after all words said, I received a text...as to apology and so not like him and he's better than that. Please.. to me...when you can act a way it's not new or suprising...its already in you..you just pick an choose when to display. Some get fooled...some don't! So needless to say..hollow words...Day before bill due..money was wired..last minute necessary why? 30 day process? S/p already have a stereotype/stigma of being sneaky, snakes, shady, dishonest etc...you can fall into the stereotype/stigma or you can choose to represent yourself for the way you want the public to view you.These 2 grown individuals with 8.5+yrs in the business chose to live up to majority thoughts....shameful. Through whole process friends,family co workers floored, can't believe, po'd for me. Sad thing is I went to brother company for my last 2 leases..and BEST experience. Never lied to, Never told something would be done and wasn't, Never insulted or treated with anything but respect. Never a last minute process...TOTALLY professionals. Thinking to go elsewhere..poor choice on my part. Won't be made again!